Ratings based on 239 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from Windsor, Ontario
Super fun and great locationPosted Aug 28, 2014
Pros: See above
Cons: See above
Location: Location was great! Many places to shop and the Childrens Museum only ten minutes away!
I brought my twin 9 year old boys for their birthday and we had a blast. We loved the restaurant the foodvand service was excellent! The rooms were very comfortable, roomy and bright but the curtains were nice an heavy for sleeping. The waterslide and pool were great fun my only complaint is the the hot tub jets weren't working. But all in all we had a wonderful time!
for Familiesby A verified traveler from Toronto
Great family place to stayPosted Aug 23, 2014
Pros: Good location... reasonable rates.
Cons: One issue we had was when the pool was closed for an hour on Saturday for a wedding. Not advised at check-in. Signs but not well posted.
Location: Shopping mall next door. Lots of restaurants and close to downtown and highway.
This is an amazing hotel for families. The pool and waterslide area is great fun for children... and even adults can have alot of fun on the slide.
for Everyoneby A verified traveler from cornwall, on
great pool areaPosted Aug 10, 2014
Pros: The pool atrium is incredible, water slide, fish pond. Kids loved it.
Location: good location in London.
overall very nice hotel, room was well decorated and clean.
for Everyoneby A verified traveler
Kid friendlyPosted Aug 10, 2014
Second visit, still a great family hotel. Pool & slide is a must for everyone :)
for Familiesby A verified traveler from belleville,ont.
Great place to relaxPosted Aug 5, 2014
Pros: Enjoyed the pool area,
Cons: Shelly's restaurant is very slow at seating customers.
Location: Nice area to shop and quick acces to 401.
Are grand kids came for a swim and they just loved the water slid. Shelly's restaurant which is on site had good food at reasonable prices. We would stay here again.
for Everyoneby A verified traveler from Sarnia, ON
Excellent hotel with amazing customer servicePosted Aug 5, 2014
We will definately be coming back. The staff was very friendly, and the hotel is very clean and beautiful!!!
for Familiesby A verified traveler
DiscriptiomPosted Jul 24, 2014
Good hotel, I booked room with pool view not a giant rock, service and staff friendly.
for Everyoneby A verified traveler from Toronto
Wedding PartyPosted Jul 21, 2014
Pros: friendly staff, very clean
Cons: nothing on the hotel side, just better restaurant service
Location: great location
would be happy to recommend hotel to friends and family. Extremely NOT HAPPY with the restaurant attached, service was nothing short of horrible, some of the waitresses were rude and unprofessional. Had to wait over an hour to get them to take the order and another half hour to get the food, would never go back there again. Bride and sister in law found hair in their food, disgusting.
for Everyoneby A verified traveler from Calgary
Decent hotel but a bit datedPosted Jul 16, 2014
Pros: Pool and hot tub area, 1 bedroom suites for decent rates
Cons: dated, needs a refresh and some customer service training for staff
Location: Shelleys restaurant (attached) is fantastic.
Dated hotel needs a refresh, but nice pool area. Shelleys restaurant is fantastic and CHEAP! Best part of our stay. I found the front desk staff to be very rude upon checkin, but it might have just been the one we dealt with.
for Everyoneby Lee from Owen Sound
Nice hotel near hospital where we had appointment.Posted Jun 5, 2014
Pros: Central location. Cleanliness. The pool area is beautiful. I enjoy having a restaurant on site.
Cons: Daytime parking and traffic flow are the worst problems but I'm not sure there are good solutions.
Location: Very central location for any London activity. Hospitals nearby. Lots of restaurants and mall close by. Close to downtown core.
Getting into and out of parking lot difficult due to volume of traffic at that location and the added problem of construction. Beds looked great but really were not comfortable. A very busy convention spot so weekdays have lots of activity and parking during the day is at a premium.