Ratings based on 235 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from cornwall, on
great pool areaPosted Aug 10, 2014
Pros: The pool atrium is incredible, water slide, fish pond. Kids loved it.
Location: good location in London.
overall very nice hotel, room was well decorated and clean.
for Everyoneby A verified traveler
Kid friendlyPosted Aug 10, 2014
Second visit, still a great family hotel. Pool & slide is a must for everyone :)
for Familiesby A verified traveler from belleville,ont.
Great place to relaxPosted Aug 5, 2014
Pros: Enjoyed the pool area,
Cons: Shelly's restaurant is very slow at seating customers.
Location: Nice area to shop and quick acces to 401.
Are grand kids came for a swim and they just loved the water slid. Shelly's restaurant which is on site had good food at reasonable prices. We would stay here again.
for Everyoneby A verified traveler from Sarnia, ON
Excellent hotel with amazing customer servicePosted Aug 5, 2014
We will definately be coming back. The staff was very friendly, and the hotel is very clean and beautiful!!!
for Familiesby A verified traveler
DiscriptiomPosted Jul 24, 2014
Good hotel, I booked room with pool view not a giant rock, service and staff friendly.
for Everyoneby A verified traveler from Toronto
Wedding PartyPosted Jul 21, 2014
Pros: friendly staff, very clean
Cons: nothing on the hotel side, just better restaurant service
Location: great location
would be happy to recommend hotel to friends and family. Extremely NOT HAPPY with the restaurant attached, service was nothing short of horrible, some of the waitresses were rude and unprofessional. Had to wait over an hour to get them to take the order and another half hour to get the food, would never go back there again. Bride and sister in law found hair in their food, disgusting.
for Everyoneby A verified traveler from Calgary
Decent hotel but a bit datedPosted Jul 16, 2014
Pros: Pool and hot tub area, 1 bedroom suites for decent rates
Cons: dated, needs a refresh and some customer service training for staff
Location: Shelleys restaurant (attached) is fantastic.
Dated hotel needs a refresh, but nice pool area. Shelleys restaurant is fantastic and CHEAP! Best part of our stay. I found the front desk staff to be very rude upon checkin, but it might have just been the one we dealt with.
for Everyoneby Lee from Owen Sound
Nice hotel near hospital where we had appointment.Posted Jun 5, 2014
Pros: Central location. Cleanliness. The pool area is beautiful. I enjoy having a restaurant on site.
Cons: Daytime parking and traffic flow are the worst problems but I'm not sure there are good solutions.
Location: Very central location for any London activity. Hospitals nearby. Lots of restaurants and mall close by. Close to downtown core.
Getting into and out of parking lot difficult due to volume of traffic at that location and the added problem of construction. Beds looked great but really were not comfortable. A very busy convention spot so weekdays have lots of activity and parking during the day is at a premium.
for Everyoneby Gary from Ottawa
Overnight stayPosted Jun 2, 2014
Pros: Pool, staff, restaurant, room
Cons: Not much
Location: About 10 minutes from Hwy 401 towards downtown so not the most convenient for those passing through, but worth the time in my opinion.
My wife and I were traveling and decided to break the trip at London. Found hotel via Expedia using ratings. Very nice hotel with pool.
for Everyoneby A verified traveler
Grandbabies GetawayPosted May 31, 2014
The pool are was the reason we selected this hotel for stay in London and we were not disappointed!! The amazing environment of the pool area was enjoyed by my grandchildren, my daughter and I. The only thing we were all disappointed with was the breakfast that we ordered to our room; bagels and bacon were burnt, everything was luke warm including the coffee. If we go back I will be going to Timmy's to get breakfast; I know it'll be hot and it won't cost me even half as much as I spent on the room service breakfast.