Ratings based on 273 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Ottawa
Home away from homePosted Mar 8, 2015
Pros: Felt new. Very clean, well laid out, fully serviced.
Location: Lots of restaurants walking distance.
Short but sweet. The room had everything I could possibly need. The beds are very comfortable and I had a great sleep.
for Business Travelersby A verified travelerfrom 東京
ヒースロー空港近くの快適なホテルPosted Mar 7, 2015
for Everyoneby A verified traveler
Decent hotelPosted Feb 16, 2015
Small but clean rooms. Parking is limited. Not too far from Tube.
for Couplesby A verified traveler
Needed a get a way and it certainly was one!Posted Feb 6, 2015
Pros: I loved the decor, the room- comfort quality and how quickly the staff attended to myself and my partners needs.
Cons: Nothing can be improved. Everything was to my satisfaction.
I will definitely be going back every month as a place to just relax and enjoy! The buffet was also a pleasant surprise.
for Everyoneby A verified travelerfrom india
NicePosted Feb 5, 2015
I have a pleasant stay and I like the environment and cleanliness and respect the customers.
for Business Travelersby A verified travelerfrom Somerset
Does what it says on the tin....mostly.Posted Jan 27, 2015
Pretty good, nice and close to LHR without having to pay some of the stupid prices necessary to be right next door. Didn't eat, so can't comment on the food, but seems to have a good choice. Comfortable room, no noise from the flight path. Word of advice, easy to miss the turning and ending up further up the dual carriageway needing to double back. The parking outside was horrendous the night I stayed, so ended up parking at an associated pub (chargeable at £10, as per the hotel), and walking a couple of minutes back-it's worth being aware of this if you have lots of luggage. Overall, would probably stay again.
for Everyoneby A verified traveler
駅から徒歩10分Posted Jan 9, 2015
for Business Travelersby A verified travelerfrom UK
Business tripPosted Jan 8, 2015
Pros: Clean, well furnished rooms, good staff
Cons: If you say you're going to deliver something (as above) then you must deliver it
Not quite as advertised, no dressing gown, no slippers and an empty mini bar but still a very nice hotel, the problem with websites is when you advertise something and then don't deliver it is always disappointing even if its only little things however I would definatly stay here again.
for Everyoneby A verified travelerfrom Bossier City, LA
Overall OK hotel experience in LondonPosted Dec 26, 2014
Pros: Cleanliness. Location to the Tube was okay, about an 8-minute walk. Overall experience was good.
Cons: Customer service. Make each customer feel as though they are the only one. Staff should go out of their way to help with any questions or issues.
Location: Location was on the west part of London about a 15 minute ride from Heathrow. Would have been nice to have closer to an underground terminal.
We arrived here via taxi from Heathrow. We were greeted by the desk staff, and they were kind enough to help with early checkin. I then asked a couple of general questions about getting around, and although the answer was sufficient, it was more matter of fact and not real personal. I would have to think that a number of folks who arrive here may have not even been to London before (as was our case), and that the staff would treat us as such and really help out with a smile. We arrived in our room, which while very clean, it was cramped. We asked for two beds, and I suppose that's what we got, but the beds were right next to one another. Again, though, the room was very clean, and that was nice. We stayed for two nights, and on the second night, we ordered room service, which got the order wrong. I asked for a correction on the order, and the food staff was accommodating to change it without any problems. I have to admit, I likely had a misconception about our experience in a London hotel prior to our arrival. I assumed everyone would be British (we are in London), but the majority of the folks running the hotel were Indian. My daughter had recently visited India on a missions trip, so it felt familiar to her. But we were visiting England, not India, so it was a bit odd. Don't get me wrong, we got our full taste of the British culture while there in London...just not from the hotel experience.
for Everyoneby A verified travelerfrom Hawaii, USA
Close to Heathrow with easy access to the UndergroPosted Dec 25, 2014
After a long trip, this was a good place to unwind. Took in London. Great internet access...very fast. Superb front desk staff.