Ratings based on 123 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Abu Dhabi

Clearly a hotel that takes pride in itself.

Posted Sep 20, 2014
Pros: For a reasonably priced hotel it has the feel everything that you can pay twice as much for locally.
Location: Unfortunately not too many amenities are close by.
I was immediately impressed with the overall appearance and brightness of the reception and lobby area. Staff greeted me well and had no issues when I wished to change room to be away from road.
5 out of 5
Recommended
for Everyone
by A verified traveler from birmingham

Brilliant hotel

Posted Sep 13, 2014
Excellent stay, hotel was beautiful highly recommend it
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Really nice got a well needed sleep.

Posted Sep 8, 2014
Shower was amazing. Bed was comfortable and distance to shops were just a short walk.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Just stayed one night as I had a long layover.

Posted Sep 8, 2014
Pros: Near the airport, clean, nice room, good bed and sheets
Location: Near Heathrow Airport, not much in the area
Just stayed the one night as I was flying via London and had a long layover. You have to use taxis or minicabs to get to and from this hotel, no shuttle service. That added over 40 Pounds to the cost. Nice 4 star ish hotel about 3 miles from Heathrow airport. Virtually nothing in the area except 1 pub and 3 middle eastern grill fast food type restaurants which was OK for me since I was just staying the one night.
4 out of 5
Recommended
for Everyone
by A verified traveler from raleigh, usa

Very good for the price

Posted Sep 8, 2014
Rooms are good, clean and modern. Though room outlay is bizzare with steps inside the room. Parking bit tight
4 out of 5
Recommended
for Everyone
by A verified traveler from raleigh, usa

Very good affordable hotel. Near to airport.

Posted Sep 8, 2014
Rooms are good but bit small in size. Beds are comfortable but very high position. There is step inside the room between bath area and main living area. Parking is bit of tight, be early to get a spot
3 out of 5
Recommended
for Everyone
by A verified traveler from Grand Rapids, MI

Not ideal for a longer stay

Posted Sep 6, 2014
Pros: Friendly front desk staff. Location good for our purposes. Fridge in room. Good TV.
Cons: Stingy with many room amenities (for example, the two bottles of water in the room were not replaced daily). Breakfast should have been included.
Location: About 10 minutes walk from the Osterley tube station, and near bus routes to Kingston, Richmond, and Ealing. Convenient for the airport.
My husband and I stayed here for about a week while visiting family in London. It would have been fine for 1 or 2 nights on the way to the airport, but for the longer stay it was pricey, the room was small and awkwardly laid out, and breakfast was really expensive (we ended up buying milk and cereal to eat in the room). A fine business traveler hotel, but not ideal for a longer stay. Front desk staff were very nice, though.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from England

Surprisingly good accomodation.

Posted Sep 4, 2014
Pros: Cleanliness.
Cons: The bar area is nasty.
Location: Syon and Osterley Parks are well worth a visit
Initial impressions of the hotel are not good, but this is mainly due to a large amount of work going on at present. The reception area is impressive, and the staff very welcoming. The bar is a disappointment, the pool table on the way in is very off-putting, and the seating is bare and uncomfortable. Not a pleasant place to sit for a quiet drink before dinner. The bedroom was a big surprise, clearly recently refurbished to a very high standard and absolutely spotless, with an exceptionally comfortable bed. There was no significant noise from the adjacent A4 or the nearby Heathrow Airport. The room service menu is very comprehensive and the food very pleasant. Check out was swift and efficient, but I do feel they should be more up front about the £10 overnight parking charge.
2 out of 5
by A verified traveler

Watch out for advertised rates. Pretty basic hotel

Posted Aug 16, 2014
Pros: Free Wi-Fi and TV
Cons: gave only complimentary bottled water during first day stay.
Location: not that much to see and do nearby
5 out of 5
Recommended
for Everyone
by A verified traveler from birmingham

Comfort

Posted Aug 15, 2014
Excellent service... Comfortable rooms very clean. Mineral water and biscuits in room.