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Reviews of Seraphine Kensington Olympia Hotel

4 out of 5
Seraphine Kensington Olympia Hotel
225 Kensington High Street, London, London, England

Reviews

7.6

Good

Rating 10 - Excellent. 231 out of 1001 reviews" "
Rating 8 - Good. 453 out of 1001 reviews" "
Rating 6 - Okay. 192 out of 1001 reviews" "
Rating 4 - Poor. 79 out of 1001 reviews" "
Rating 2 - Terrible. 46 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was closed for refurbishment
Stayed 2 nights in Jul 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were always helpful. Husai went the extra mile and got us a table for 8 on a very busy weekend
Stayed 5 nights in Apr 2023

10/10 Excellent

James

Stayed 1 night in Dec 2022
Response from Aranit Guest Services Supervisor on Dec 8, 2022
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 Good

Helen, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good stay in a good location although I missed not having a cooked breakfast
Response from Aranit Guest Services Supervisor on Nov 29, 2022
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

2/10 Terrible

Veronica

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE - STAY AWAY!!
We booked this so-called 4 star hotel for a weekend in London. The room was supersmall and dirty. The windows were moldy and the bathroom disgusting. We decided to give it a try after all but I woke up early saturday morning from a spring feather coming up from the mattress. Went to the reseption and was shown 3-4 other rooms to which we could change but each just as dirty and smelly. I have tried to get in touch with the management for 3 months now with no response. I will never go back and reccomend to stay away.
Stayed 2 nights in Nov 2022

8/10 Good

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what we needed
We had 1 night in London to see a performance in Royal Albert Hall, we needed a triple room which isn't easy to find in London. This hotel provided that plus is on a bus route direct to Albert Hall so was perfect for our needs. The room was comfortable and functional, breakfast was decent, staff were excellent.
Stayed 1 night in Nov 2022
Response from Aranit Guest Services Supervisor on Nov 29, 2022
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 Good

Desmond

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Ideal area for what we wanted from the weekend. Good and efficient service, very satisfied with my stay
Stayed 1 night in Nov 2022
Response from Aranit Guest Services Supervisor on Nov 29, 2022
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 Excellent

Stuart

Stayed 2 nights in Nov 2022
Response from Aranit on Nov 17, 2022
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 Excellent

Tracey

Stayed 3 nights in Nov 2022
Response from Aranit on Nov 17, 2022
Dear Guest.Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 Good

Reda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service , clean rooms , good location
Stayed 2 nights in Oct 2022
Response from Aranit on Oct 31, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in and out were very easy processes the staff was friendly and helpful, the room was clean and just what I needed, close to tube station and with walking distance to many activities and dinning options.
Stayed 7 nights in Oct 2022
Response from Aranit on Oct 21, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 Excellent

Krista

Stayed 1 night in Sep 2022

8/10 Good

Jaclyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at the Seraphine Kensington Olympia Hotel in October. The staff was very friendly and helpful. They do a nice little breakfast each morning for getting coffee/tea, juice, and toast/fruits. The location is very convenient for using the metro system or even walking many places.
Stayed 2 nights in Oct 2022
Response from Aranit on Oct 21, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Aranit on Oct 17, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 Excellent

Luke

Stayed 1 night in Oct 2022
Response from Aranit Guest Services Supervisor on Oct 10, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

2/10 Terrible

Chris

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very hard for seniors to access too many stars They did not have the rooms that I booked so we did NOT STAY at this hotel had to find another hotel.
Stayed 4 nights in Sep 2022
Response from Aranit on Oct 1, 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations.We done our best for you and we moved the room straight away and free upgrade. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Guest Services Supervisor

2/10 Terrible

Milagros, Miami

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The tile in the bathroom floor was broken and had no grout to unite tile with tile. The lid on garbage can in bathroom was broken. Mold in the bathroom ceiling ( I have pictures) Wifi was consistently busy.
Stayed 5 nights in Sep 2022
Response from Shanil Velliani on Sep 25, 2022
Dear Guest,Thanks for your message, we are disappointed to know about the issues which you reported, certainly this is not the standards on which we operate. We rightaway investigated your concerns and flagged to all stake holders and we are glad to inform that all raised issues are now resolved.We certainly would like to welcome you back again. Please get in touch with us once you make your future reservation and we will personally look after your hotel experience.Thanks & Regards,Shanil Velliani

8/10 Good

Laurence

Stayed 3 nights in Sep 2022
Response from Aranit Guest Services Supervisor on Sep 26, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Guest Services Supervisor

8/10 Good

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Convenient for a Kensington stay. Close to the Tube.
Stayed 1 night in Sep 2022
Response from Naeem, Guest Services Supervisor on Sep 23, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Naeem Guest Services Supervisor

8/10 Good

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

8/10 Good

Sarah

Business traveler
Liked: Cleanliness, staff & service, room comfort
Very friendly and helpful staff. The room was really hot and the windows can’t be opened so it was a bit of an uncomfortable nights sleep. Despite that the room was a nice size and had everything I needed for my stay. I would visit again as it is perfectly situated for shops, restaurants and Holland Park.
Stayed 1 night in Sep 2022
Response from Aranit Guest Services Supervisor on Sep 17, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

4/10 Poor

alison

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Aranit on Sep 10, 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Aranit Guest Services Supervisor

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Aranit on Sep 10, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
Very small beds room was tiny, carpet was worn so much so the pattern was gone. Possibly the noisiest hotel I have ever stayed in
Stayed 1 night in Sep 2022
Response from Aranit on Sep 10, 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Aranit Guest Services Supervisor

10/10 Excellent

Mr Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Daughter’s graduation
Outstanding customer service. All staff where extremely helpful and made our stay an absolute delight.
Stayed 1 night in Sep 2022
Response from Aranit on Sep 10, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 Excellent

Sering Omar Faty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It got the job done and the staff were nice and helpful!
Stayed 1 night in Aug 2022
Response from Aranit on Sep 10, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

8/10 Good

liat levi-kopelman

Liked: Cleanliness, staff & service
like: location, staff, service didnt like : room size, breakfast
Stayed 5 nights in Aug 2022
Response from Aranit Guest Services Supervisor on Sep 1, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 Excellent

David

Liked: Staff & service
Really friendly, helpful staff.
Stayed 1 night in Aug 2022
Response from Aranit Guest Services Supervisor on Sep 1, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

4/10 Poor

Robert

Stayed 1 night in Aug 2022
Response from Aranit on Sep 1, 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Aranit Guest Services Supervisor

8/10 Good

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly, nice comfortable room with o come back to after 2 busy days sightseeing.
Stayed 2 nights in Aug 2022
Response from Aranit Guest Services Supervisor on Aug 23, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

4/10 Poor

Karol

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not 4 stars max 2
It was strong smell from the bathroom and shower head covered with limescale.
Stayed 1 night in Aug 2022
Response from Aranit Guest Services Supervisor on Aug 23, 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Aranit Guest Services Supervisor

8/10 Good

Qamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
We had a pleasant stay. The room was fine. Bed was comfy and the room was clean. For the money we paid it was excellent value for money.
Stayed 2 nights in Aug 2022
Response from Aranit on Aug 18, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Guest Services Supervisor

10/10 Excellent

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Aranit on Aug 10, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyable stay, especially for the price. Was offered a free drink upon arrival and continental breakfast was included.
Stayed 1 night in Aug 2022
Response from Aranit on Aug 4, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 Excellent

Mohammad

Stayed 1 night in Aug 2022
Response from Aranit on Aug 8, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

6/10 Okay

Terry

Business traveler, Traveled with partner
Liked: Staff & service
Pro’s: Good value for money. Good shower. In a nice part of town. Mostly clean. Air conditioning certainly worked well during a hot day. Con’s: Moths and fly’s in the room. Confusing entrance with a very slow moving lift!!! Room was too small to be comfortable. We were given the opportunity to make a bid to upgrade our room- however the room that we would have upgraded to was a single bed and smaller. Strange clicking noise coming from the air con. No iron in the room. Dead insects squished against the wall. All in all, a perfectly ok place to get your head down. But don’t be expecting anything else.
Stayed 1 night in Aug 2022
Response from Aranit on Aug 4, 2022
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Aranit Guest Services Supervisor

8/10 Good

Carolyn

Stayed 1 night in Jul 2022
Response from Aranit on Jul 21, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Guest Services Supervisor

6/10 Okay

SNOWDEN, LONGMONT

Stayed 1 night in Jul 2022

8/10 Good

Linda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay staff were all very friendly, room nice & clean & our window over looked a side street & didn’t hear any traffic noise, continental breakfast was included in the price & had a nice selection 5 minute walk from the underground would stay again
Stayed 1 night in Jul 2022
Response from Aranit on Jul 14, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Guest Services Supervisor

4/10 Poor

Danny

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dilapidated
Run down and dusty, staff were very good
Stayed 1 night in Jul 2022
Response from Aranit on Jul 14, 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regards, Aranit Guest Services Supervisor

6/10 Okay

Jeremy

Liked: Cleanliness, staff & service
Bijou or just tiny?
We’ll located, clean and friendly. Good inclusive breakfast. The rooms are just too small.
Stayed 1 night in Jul 2022
Response from Aranit on Jul 5, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards Guest Services Supervisor

6/10 Okay

Verified traveler

Great location but not great hotel.
I have to say that the hotels location is great and the room I was in was very quiet at night. However, there are a lot of stairs to get to the third floor and it was a little tricky with luggage. The carpet on the stairs could do with replacing. The third floor smelled strongly of damp! The room itself was okay, but again it could do with a few repairs - the ceiling light not fitted properly and neither was the bathroom door handle. The shower was tiny, I’m not that big and it felt claustrophobic, even though the doors didn’t close properly! The bathroom window didn’t open and the bedroom window was difficult to open/close. Finally, I left the sign on room door asking for the room to be made up in the morning and when I came back that night the towels and bins had been changed and emptied but the bed was unmade. The buffet breakfast was nice. Experience was not bad, but could definitely have been much better.
Stayed 2 nights in Jun 2022
Response from Aranit on Jul 1, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Guest Services Supervisor

10/10 Excellent

Dermot

Stayed 1 night in Jun 2022

8/10 Good

Veronica

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Aranit on Jun 19, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Aranit Guest Services Supervisor

10/10 Excellent

Bernadette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff totally took care of us! We had a later than anticipated arrival time but the staff helped us get dinner and book tour tickets the next day. When we checked out, they were able to hold our luggage for us while we toured around a little more before our train times.
Stayed 2 nights in Jun 2022
Response from Aranit on Jun 19, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Guest Services Supervisor

2/10 Terrible

mohamed

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Aranit Guest Services Supervisor on Jun 7, 2022
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

ALFREDO, LAKE MARY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 1 night in May 2022
Response from Aranit on Jun 13, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Services Supervisor

6/10 Okay

Barbara

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Uitstekende ligging, vriendelijk en behulpzaam personeel, goed ontbijt. Inrichting zeer gedateerd, slechte matrassen. Kleine kamers. Kamers zonder ramen. Veel trappen lopen.
Stayed 3 nights in May 2022
Response from Naeem Guest Services Supervisor on May 17, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Naeem Guest Services Supervisor

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - perfectly situated
Great hotel perfectly situated- bed nice & comfy - heated floor in bathroom nice touch - free continental breakfast was good with great choice - and service was great very help front off house man 👨
Stayed 1 night in Apr 2022
Response from Naeem on Apr 30, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Naeem Guest Services Supervisor

6/10 Okay

Neil

Stayed 4 nights in Apr 2022
Response from Aranit on Apr 27, 2022
Dear guest , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards, Guest Services Supervisor