Ratings based on 1,104 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from visby

nice one

Posted Jun 20, 2015
Strul med incheckningen annars ett bra hotell i ett bra område!
5 out of 5
Recommended
for Everyone
by A verified traveler

Easy access to buses and underground.

Posted Jun 16, 2015
Pros: It was very quiet at night. Staff was very helpful, I had to buy water at 1am one night and they had it for me.
Cons: Nothing, I was very happy
Location: Good coffee shop, grocery store, and a BOOTS store were very close. Bus stop on doorstep of hotel, and underground across the street.
Easy to navigate London from hotel. Nice area to shop for coffee( David's) and a grocery store is nearby. Staff is very helpful and friendly.
2 out of 5
by A verified traveler from Somerville, MA

Cramped, overpriced roo, in a tourist-trap area

Posted Jun 15, 2015
My partner and I stayed here for one night at the end of a 9-day UK trip. Our room was very small, just wide enough for a double bed, a nightstand and a small wardrobe. It was clean and fine, but stuffy, and at night, the hallway light came in under the door. The neighborhood was sterile, all hotels, tourist-oriented businesses, and luxury residences. I could see this working well for a business traveler or a tourist looking for a 'safe', sanitized, tour-bus version of London. For anyone else, it's just an overpriced room with very little worth sering within 10 minutes' walk.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Great location for a London stay

Posted Jun 13, 2015
Pros: location and room details
Cons: Americans love to use washcloths. Could you provide them?
Location: see above
The Cromwell is a fairly typical London hotel, with smallish rooms, but with some very nice features such as heated towel bars, a tea service and a flat screen TV. I'm a stickler for soft pillows and the hotel provided good ones. What made the Cromwell a particularly good choice for us was its location. We were walking distance to several museums, restaurants, grocery stores and parks. It's easy to find places for a good long morning walk. Most important was its proximity to the Gloucester Rd tube stop.Being on more than one tube line is important to us in London since there are occasional lapses in service of one line as repairs are made.
5 out of 5
Recommended
for Everyone
by A verified traveler from Newton, MA

Excellent service and well located.

Posted Jun 10, 2015
Pros: Great value provided with a smile at an extremely good location.
Cons: We checked out the hotel breakfast (not included) and decided it was not worth the price, especially with a very good coffee shop across the street.
Location: The real estate adage of "location, location, location" applied across the board. See above answers for details.
Due to an airline strike we arrived late and found our room to be very small, but were too tired to ask for a change. The next morning we asked for and were promptly assigned to a larger, but not huge, and more comfortable room with patio and garden view.. During our week's stay, whenever we had questions or needed help the responses were immediate and with a smile. We received all messages left by callers when we returned to our room. We knew from a prior stay in the area that the location was extremely convenient to the across the street Underground station that is served by three lines. We also knew that it was a few blocks away from great museums and close to many restaurants. We were not disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rochester, NY

Great location for budget stay

Posted Jun 1, 2015
Pros: Location is awesome
Cons: The pillows were a bit flat & not very comfy.
Location: Great for tourists, easy commute via Underground. Decent food around.
The hotel is located almost just across Underground station that serves Piccadilly, District & Circle line. So very easy access from LHR to the hotel. There are some decent places to get food around, a Starbucks just few minutes walk, along with KFC & Burger King. If you want to take day tours out of London, most of the operators also provides pickup from around the area of the hotel. Rooms were clean, so were the bathrooms. Though a bit small in size, but can't really ask for anything better for the rate in this location. The elevator/lift was small in size, would not be easy for claustrophobic people (like my wife, she refused to use is after our first day). In general, the staff were friendly. But I didn't see any porter around to help with our luggage. Overall, it was not bad at all.
4 out of 5
Recommended
for Everyone
by A verified traveler from Uppsala

rent och hyfsat nära

Posted Jun 1, 2015
Pros: helt ok för priset.
Cons: ...
Location: bara tre t-bane stopp från Victoria station. Kliv av vid Gloucester Road och gå några 100 m.
inget att klaga på, vi bodde på andra våningen, wifi funkade hela tiden. Välstädat. Vi provade inte frukosten.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2015
Ideal gelegen in Kensington für einen Städtetrip in London. UBahn direkt in unmittelbarer Nähe und auch Supermarkt, Restaurants und Pauls Boulangerie, wo man super frühstücken kann.
4 out of 5
Recommended
for Everyone
by A verified traveler from Augsburg

Tolles Hotel, sehr zentral gelegen.

Posted Jun 1, 2015
Pros: Die Lage.
Cons: nichts
Location: Hyde Park, U-Bahn-Haltestelle
Wir haben das Hotel sofort gefunden, direkt um die Ecke der U-Bahn-Haltestelle Cloucester Road. Hyde Park liegt auch ganz in der Nähe. Das Hotel ist ein altes Gebäude, darum auch ein wenig verschachtelt. Sehr schön renoviert, Zimmer und Betten sehr sauber. Man hat auch die Möglichkeit einen Kaffee oder Tee zu zubereiten. Wir würden jederzeit wieder buchen.
2 out of 5
by A verified traveler from Coevorden

Niet wat we verwacht hadden bij 4 sterren (****)

Posted May 28, 2015
Pros: De ligging ten opzichte van de tube (500 meter) en de nabijheid van het Hyde Park.
Cons: Expedia: plaats ook de kamers op de site die weggestopt liggen in de kelder van het hotel (800 serie).
Location: De ligging ten opzichte van de tube (500 meter) en de nabijheid van het Hyde Park.
Hotel uitgekozen op ligging en aantal sterren, volgens de foto's op de site zag het hotel er strak uit. Bij aankomst bleken we echter een zeer kleine kamer in de kelder te hebben. Het was amper mogelijk rond het bed te lopen, de vloer was verzakt, badkamer was klein (kon net) en niet schoon. Voorbeeld: toilet bezoek van de voorganger nog duidelijk zichtbaar. Afstandsbediening miste batterijen en de TV heeft slechts 5 zenders. Het personeel deed erg luchtig over de afstandsbediening (geen kapje want anders zouden deze gestolen worden) en het kon niet dat het toilet smerig was. Daarnaast sprak men gebrekkig Engels. De volgende dag bij terugkomst op de kamer bleken de handdoeken wel vervangen, maar toch smerig (vlekken) te zijn. Bij receptie gemeld en nieuwe gekregen. Uitchecken verliep soepel, werd echter niet gevraagd naar hoe wij ons verblijf ervaren hadden.