Ratings based on 1,865 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.8 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler


Posted Mar 27, 2015
Pros: The location was good.
Cons: Redoration would be good
I found the hotel to be very tired looking the wallpaper in the room looked dirty. The carpet was a patchwork of bits. There was only one person doing check in with people waiting. The sink was blocked , though it was attended to straight away. The airconditioning /heating did not work properly.
3 out of 5
by A verified travelerfrom free

Even number rooms too close to train

Posted Mar 23, 2015
Nice rooms, but ask for odd numbered rooms as they are not at the train side. Steam room was not very nice. Got tub great, although you have to climb over the side to get in and out.
3 out of 5
by A verified travelerfrom Oxford, UK

English NOT spoken here

Posted Mar 23, 2015
Pros: the location
Cons: the training of the staff
Location: Canary Wharf is Canary Wharf, not a place for leisure but a place for business
The Britannia is in a great location, in the heart of Canary Wharf. If you want a lie in though, avoid it, because the train passes just very near it, it's noisy, and starts running at 6.00am. Then if you survive that, the chamber maid will knock at your door at 8.00 to see whether she can make the room (a bit early, isn't it?). The staff are generally nice but their level of English is inadequate, from the front desk to the breakfast room to the concierge. The decor is a bit tired, but the rooms are large and comfortable.
3 out of 5
by A verified travelerfrom k

Britannia International

Posted Mar 18, 2015
Staff was unfriendly except for Claudio, he was awesome!
5 out of 5
for Everyone
by A verified traveler

Posted Mar 18, 2015
Pros: always very approachable and helpful staff
Cons: vary the breakfast food
completed my suite upgrade with no hassel at all very good check in desk and staff
2 out of 5
by A verified traveler


Posted Mar 17, 2015
ホテルは駅から近くにあります。それは間違いありません。 しかし、 ホテルのある街は金融街、あまり旅行向きではない。 禁煙の部屋なのに何故か煙草の匂いがした。前の人が吸ってしまったにしても、消臭くらい出来るはず。 女性スタッフはにこりとしないどころか目もまともに合わせて話さなかった。とても不快。 以上の理由、また旅行中他に利用したホテルやホステスの方が断然よかったことからお勧め出来ません。グリニッジに毎日行きたい人にはいいかもしれませんが。
1 out of 5
by A verified travelerfrom Geneva

Derelict hotel in the middle of the money center

Posted Mar 11, 2015
Pros: absolutely nothing
Cons: everything
Came on a late checking. Staff does not speak proper English (just Globish), carpets, furnitures, paintings are aged and in bad conditions. Bathrooms are not clean, rooms are very noisy and cold. Food at the indian restaurant is at the limit of the acceptable, lights are cheap and half functionning. In short, even if I was paid to go there I would not go back.
3 out of 5
for Everyone
by A verified travelerfrom Covington, KY

Decent hotel for the price.

Posted Mar 9, 2015
Pros: Price was right. Convenient to tube station (5 - 10 minute walk)
Cons: Better wifi, old, worn carpets, looks old in a rundown sort of way. Could use refurbishing .
Location: Near the Canary Wharf tube station. There is a mall there. Didn't spend much time around the hotel as we elected to go downtown London.
wifi was sketchy at best. Only amenity besides tv, bed and functioning bathroom with towels and shampoo, etc. and hair drier was tea (of course). Near Canary Wharf tube station which is a way from downtown but not too bad. Saturday and Sunday.part of Jubilee line was down so it was a bit more challenging to get downtown and to Heathrow. Sunday it opened too late (7:10) for me to make it to LHR in time so I took a €30 cab to Green Park and caught the Picadilly there. Made it with 10 minutes to spare (60 min. Check-in with Delta). Not in the room much. Good shopping at tube station - attached to a mall. It was a place to sleep. Restaurants on site did not interest me. Check in was great and they upgraded us free of charge.
4 out of 5
for Everyone
by A verified travelerfrom England

Posted Mar 8, 2015
Could do with a room update but otherwise very good
1 out of 5
by A verified traveler

Naff - reject

Posted Mar 6, 2015
Pros: I never have to go back to it again. It is a short walk from the business in Canary Wharf.
Cons: Ha ha ha where to start
Threadbare carpet Ripped wall paper Chipped furniture Lifts that are filthy Breakfast includes optional rubber sausages Coffee tastes like bitter wood chips Chairs you fall through as they are worn Noisy DLR rattles through the build fabric waking you up early The car park looks like a war zone What a state. The bad news is that this was an upgraded suite room