Ratings based on 481 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great and convenient hotel.

Posted Jul 30, 2014
This is a very centrally located hotel near Trafalgar Square, with easy access to the tube stations. The London Eye is very close by also. It was very reassuring to receive prompt and helpful communication from them prior to leaving Australia. The staff organized our airport to hotel transfer with ease and and were extremely helpful during our stay. They were also very helpful and knowledgeable when providing directions to the places we wanted to visit, and sold us tickets for tours we wanted to do. I would definitely be staying with them again. A really great overall experience :-)
2 out of 5
Recommended
for Everyone
by A verified traveler from usa

Posted Jul 26, 2014
Pros: Location, nice espresso coffee machine available for free in lobby.
Cons: Employee's courteousness, follow through on promises made needs improved. 9 euros to do one load of laundry yourself is excessively high.
Location: Thames river attractions,
Biggest issue: At least 3 days of my stay required unnecessary recontacts with employees to get clean towels. Second issue: Room temperature uncomfortable. Tourists are hot when they return from sight seeing. Don't make them sweat it out. Thermostat never got close to temperature I input.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

great location, clear, quiet

Posted Jul 17, 2014
Very happy with my stay here, close to National Gallery, The Eye, Buckingham Palace. Bus and Tube stops are only a few steps away. Clear and quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Location was perfect for touring London.

Posted Jul 15, 2014
Cons: Perhaps instructions on use of keys for elevator upon arrival. Internet in lobby was helpful but tended to be slow and a bit cumbersome to use.
Arrived late on day of arrival, around midnight, and staff on duty were welcoming and seemed as if they were anticipating our arrival. Room/apartment on 7th floor was better than anticipated and had all the amenities we needed. There is a 24 hour supermarket nearby where we were able to buy supplies for breakfast, etc. Coffee available in lobby at all times was great. A few minor glitches here and there, but no major compaints. It was wonderful to be in such a centrally located place and could walk from our hotel to Trafalgar, Picadilly Circus, Leicester Sq, or London Eye, etc.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent central hotel!

Posted Jul 15, 2014
We had a wonderful stay at this place the staff were friendly and very helpful. It is situated in a central and beautiful area. When you walk in it has a modern vibe, the room was great with very good facilities. We didn't have a view however but weren't that bothered as we didn't spend much time in the room. Everything is close at hand to this hotel including the theatre Trafalger Studios, and just a 10 min walk away from the London Eye. Channing Cross Station is a five min walk and is extremely handy to get to. Outside the hotel you can get bus tours and i would highly recommend the Ghost Bus tour as we had a fantastic time. I would recommend this hotel to everyone and am definitely staying here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ontario

Excellent location helpful staff

Posted Jul 14, 2014
Pros: Location, room cleanness, friendly staff
Cons: In-room safe could be bigger (big enough for a laptop), fridge is too noisy
Location: Within walking distance to major tourist attractions such as The National Gallery, Covent Garden Market, Regent Street, Buckingham Palace, etc.
The location of the hotel is excellent: it's right off the Trafalgar Square on a quieter side street; minutes to Charing Cross Station where you can catch a train or taxi; and within 15 minutes walking distance to all major tourist attractions. We booked an apartment suite. The room is very clean - this is one of the very few hotels we stayed at where the room didn't smell moldy at all. We also really liked the convenience of the kitchenette and appliances - I would suggest turning off the fridge at night because it's very noisy. In-room safe is on the small side - don't expect to fit your laptop in there. It should however be able to house iPad and digital camera. The service staff was very friendly and helpful. Remember this is Europe/UK so there is no early check-in available. We always booked an extra night just so our room was ready for us when we got in first thing in the morning.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tasmania

Great stay

Posted Jul 12, 2014
Pros: Position and facilities
Location: Very close to West End Theatres, National Portrait Gallery and River as well as Charing Cross and embankment railway stations.
We have stayed at Citadines Trafalgar four times now and find it ideal for our time in London. It is centrally located and has cooking facilities which we like.
5 out of 5
Recommended
for Everyone
by jo from Cheltenham

Excellent location. Spacious room and comfortable

Posted Jun 29, 2014
Location: Really close to Trafalgar Square with National and Portrait Galleries. Easy to cross thames for South Bank and London Eye. Easy to access Clipper
Perfect location. Easy check in and check out. Only stayed one night but would be great with mini kitchen for longer stays.
3 out of 5
by A verified traveler from Memphis, TN

Location, location

Posted Jun 27, 2014
I'd have to say the best thing about this hotel would be it's location.you were located close to many different sights both day and night. We stayed in an apartment where the rooms were average in comfort, and the plumbing did not work properly,
4 out of 5
Recommended
for Everyone
by Lisa from Cleveland, OH

Nice Location

Posted Jun 22, 2014
Pros: Location
Cons: Lighting.
Location: Great Location near tons of major attractions and the tube.
Hotel was near Trafalger Square close to everything. Room was very sizable. LIghting was odd especially in the bathroom. Worked well for us.