Ratings based on 337 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

decent stay, great location

Posted Mar 7, 2015
Pros: Location, pleasant staff, early check-in was available.
Cons: More frequent cleaning/turn over of rooms and replenishment of amenities.
Location: Kensington Gardens, V&A Museum, Science Museum, shopping, Tube, quaint local restaurants.
Overall, pleasurable experience. Great location in beautiful South Kensington. Close to the Tube, Kensington Gardens and multiple museums. While the staff didn't appear knowledgeable about some of the nearby inquiries we had about the area, they were friendly and did their best be both pleasing and accommodating. Only negatives were that the WiFi was spotty at times, and house cleaning/turn over of the room was only scheduled for one time during our five night stay. Considering the room was equipped with a kitchen, this meant that the garbage was not cleaned out on a regular basis and we also needed to request replenishment of amenities on multiple occasions. Overall, the stay was pleasant and comfortable, and I would definitely recommend given the hotel's prime location.
Comment from Hotel Management
Mar 22, 2015 by Gabor, Hotel Management
Thank you for your comments on Expedia regarding your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. We look forward to welcoming you back to our residence. Yours Sincerely, Gabor
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Versailles

Hôtel très bien placé

Posted Feb 24, 2015
Pros: Sa situation. La propreté des espaces communs. La taille (pas très grand). La gentillesse et l'efficacité du personnel.
Cons: La literie (canapé et lit) de la chambre 406. La lumière.
Location: Calme avec quelques commerces. Très bien situé. Proche de Hyde Park, des musées, du Royal Albert Hall. Ligne de métro et de bus à proximité.
Personnel très accueillant et à l'écoute. Hall : Machine à café/chocolat mise à disposition dans le hall en panne tout le week-end. Chambre : Literie à changer d'urgence (lit et canapé). Propreté : Très bien sauf nombreux moutons sous le lit (pas assez de hauteur pour laisser passer le balai ?). Télévision : Image correcte. Pas de liste des chaînes de télévision (aller à 815 pour trouver (enfin) TV5). Vie : Pas assez d'appareils d'éclairage et de lampes plus puissantes pour déjeuner. Meubles : Tables, chaises, fauteuil : ok.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom brabant

Goed appartement, prima ligging in leuke buurt.

Posted Feb 22, 2015
Prima ligging in leuke buurt. In de straat leuke mogelijkheden voor ontbijt (Traiteur, Brasserie, Starbucks), restaurants, supermarkt en winkeltjes. Vlakbij Underground Gloucester Road.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Good experience

Posted Feb 3, 2015 on Hotels.com
It was good for London stay for 2 nights, the staff were helpful and polite. there was no cleaning service on the second night, the hotel condition is OK but not excellent for London.
Comment from Hotel Management
Apr 11, 2015 by Gabor, Hotel Management
Dear Guest, Thank you for your comments regarding your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. I hope we are able to further exceed your expectations should you stay with us again, we very much look forward to welcoming you back to our residence. Yours Sincerely, Gabor Operations Manager
5 out of 5
Recommended
for Families
by richard

Posted Jan 27, 2015 on Hotels.com
Comment from Hotel Management
Mar 23, 2015 by Gabor, Hotel Management
Thank you for your rating Richard. Best regards, Gabor
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

Great apartment hotel in a good location

Posted Jan 26, 2015
Pros: Clean, location, friendly staff, free wi-fi, free tea & coffee, own laundry facilities
Location: Close to attractions in South Kensington such as The Natural History Museum (10 minutes) and V&A museum, local shops around the hotel and short walk t
We found this hotel by accident when we had to find accommodation when the Eurostar services were cancelled on 17 January. Great location close to Gloucester Road underground (5 minutes). Staff very friendly and accommodating. Has it's own laundry facilities and good for London hotels, free wi-fi. Very clean.
Comment from Hotel Management
Mar 6, 2015 by Gabor, Hotel Management
Dear Matt, Thank you for your comments regarding your recent stay in our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service. We very much look forward to welcoming you back at Citadines South Kensington, Best regards, Gabor Operations Manager
5 out of 5
Recommended
for Personal Event
by Andrewfrom London

Citadines South kensington

Posted Jan 21, 2015 on Hotels.com
I'm a regular at Citadines South Ken. Love it
Comment from Hotel Management
Apr 11, 2015 by Gabor, Hotel Management
Dear Andrew, Thank you for your comments. We very much appreciate your continues support and looking forward to welcome you back upon your next visit. Kind regards, Gabor Operations Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Great hotel for families

Posted Jan 9, 2015
Good hotel, great location close to public transport and shops & restaurants. Also a supermarket close by. We had a family room with a double bedroom and a fold down couch with a kitchenette - it was perfect for our family of 4. Great value for money we would recommend and stay here again - THANKYOU.
Comment from Hotel Management
Jan 19, 2015 by Gabor, Hotel Management
Dear Carmel, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service. We very much look forward to welcoming you back at Citadines South Kensington, Best regards, Gabor
4 out of 5
Recommended
for Families
by koerperfrom Rosenau (68)

Nouvel an à Citadines Prestige

Posted Jan 5, 2015 on Hotels.com
Avons passé un agréable séjour dans cet hôtel bien situé près de la station de métro Glousterroad par laquelle passent 3 lignes qui permettent d'accéder à tous les sites touristiques de Londres en moins de 15 minutes. De nombreux commerces et restaurants à proximité. La chambre était spacieuse et équipée d'une petite kitchenette avec tout le nécessaire pour se préparer à manger. Du café/thé/chocolat chaud disponible à la réception. Le personnel est accueillant et parle le Français. Le seul petit reproche serait la qualité du matelas du canapé-lit pas très confortable.
Comment from Hotel Management
Mar 14, 2015 by Gabor, Hotel Management
Cher koerper, Nous vous remercions pour votre commentaire concernant votre récent séjour à notre résidence Citadines South Kensington. Nous apprécions les suggestions qui nous aident à continuellement améliorer nos services et standards. Nous espérons pouvoir vous recevoir de nouveau dans notre résidence dans un futur proche. Cordialement, Gabor
5 out of 5
Recommended
for Families
by Stevenfrom Pacific Palisades, CA

Ready to Return

Posted Jan 4, 2015 on Hotels.com
A delightful hotel, great staff in a great neighborhood. I wouldn't give it a second thought about returning and I would recommend it without reservation.
Comment from Hotel Management
Mar 14, 2015 by Gabor, Hotel Management
Dear Steven, Thank you for your comments regarding your recent stay at Citadines South Kensington. We appreciate your feedback, as we like to take on board any comments and suggestions that can help us to improve our services. I hope we are able to further exceed your expectations should you stay with us again, we very much look forward to welcoming you back to our residence. Yours Sincerely, Gabor Operations Manager