Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Versailles

Hôtel très bien placé

Posted Feb 24, 2015
Pros: Sa situation. La propreté des espaces communs. La taille (pas très grand). La gentillesse et l'efficacité du personnel.
Cons: La literie (canapé et lit) de la chambre 406. La lumière.
Location: Calme avec quelques commerces. Très bien situé. Proche de Hyde Park, des musées, du Royal Albert Hall. Ligne de métro et de bus à proximité.
Personnel très accueillant et à l'écoute. Hall : Machine à café/chocolat mise à disposition dans le hall en panne tout le week-end. Chambre : Literie à changer d'urgence (lit et canapé). Propreté : Très bien sauf nombreux moutons sous le lit (pas assez de hauteur pour laisser passer le balai ?). Télévision : Image correcte. Pas de liste des chaînes de télévision (aller à 815 pour trouver (enfin) TV5). Vie : Pas assez d'appareils d'éclairage et de lampes plus puissantes pour déjeuner. Meubles : Tables, chaises, fauteuil : ok.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom brabant

Goed appartement, prima ligging in leuke buurt.

Posted Feb 22, 2015
Prima ligging in leuke buurt. In de straat leuke mogelijkheden voor ontbijt (Traiteur, Brasserie, Starbucks), restaurants, supermarkt en winkeltjes. Vlakbij Underground Gloucester Road.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

Great apartment hotel in a good location

Posted Jan 26, 2015
Pros: Clean, location, friendly staff, free wi-fi, free tea & coffee, own laundry facilities
Location: Close to attractions in South Kensington such as The Natural History Museum (10 minutes) and V&A museum, local shops around the hotel and short walk t
We found this hotel by accident when we had to find accommodation when the Eurostar services were cancelled on 17 January. Great location close to Gloucester Road underground (5 minutes). Staff very friendly and accommodating. Has it's own laundry facilities and good for London hotels, free wi-fi. Very clean.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Great hotel for families

Posted Jan 9, 2015
Good hotel, great location close to public transport and shops & restaurants. Also a supermarket close by. We had a family room with a double bedroom and a fold down couch with a kitchenette - it was perfect for our family of 4. Great value for money we would recommend and stay here again - THANKYOU.
Comment from Hotel Management
Jan 19, 2015 by Gabor, Hotel Management
Dear Carmel, Thank you for your comments regarding your recent stay at our residence. I’m very glad to hear that your stay was so positive. We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guests, motivates us to further improve our commitment to delivering good service. We very much look forward to welcoming you back at Citadines South Kensington, Best regards, Gabor
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NICE

Excellent rapport qualité/prix

Posted Jan 2, 2015
Pros: La Propreté, la modernité, la machine de distributeur à café, thé, chocolat dans le hall (Gratuit) , le calme, personnel accueillant.
Cons: Chauffage à revoir difficile de régler la température trop chaud ou trop froid. Pas assez d'éclairage dans l'appartement. Canapé lit pas confortable.
Location: Proche de hyde parc et du musée d'histoire naturelle.
Appartement duplex conforme aux photos du site, très propre, spacieux, set de bienvenue thé, café, lait. Hôtel très bien situé à deux pas d'une station de métro, de nombreux bus également près de hyde Parc nombreux commerces, restaurants dans ce quartier très chic et très calme.
Comment from Hotel Management
Jan 8, 2015 by Gabor, Hotel Management
Cher Dancer, Nous vous remercions pour votre commentaire concernant votre récent séjour à notre résidence Citadines South Kensington. Nous apprécions les suggestions qui nous aident à continuellement améliorer nos services et standards. Nous espérons pouvoir vous recevoir de nouveau dans notre résidence dans un futur proche. Cordialement, Gabor
4 out of 5
Recommended
for Families
by A verified travelerfrom Auckland, New Zealand

Great location, so much better than cramped hotels

Posted Dec 13, 2014
Pros: location, size of room. Coffee machine in lobby, staff friendly/ helpful.
Cons: Better mattress on sofa bed
Location: very handy for tube/ buses,shopping, Hyde Park.Great sandwich/coffee shops opp on Gloucester Rd. Great area, no concerns with sons out by selves.
family of 4 with 2 x teenage sons-they had twin room upstairs & my husband & I soda bed, so worked well for family. Sofa bed mattress could have been thicker as springs protruded in areas, but folded blanket under sheet.Compared to anything else we have stayed in London fantastic!
2 out of 5
by A verified travelerfrom Roma

Albergo/Appartamento a Londra/Kensington

Posted Dec 11, 2014
Le stanze sono troppo piccole per essere classificate come Hotel/Apartments. Manca un vero tavolo e vere sedie. L'angolo cucina è accettabile ma il bagno è talmente minuscolo che è addirittura difficile entrarvi. Malgrado varie sollecitazioni, il servizio WI-FI non ha mai funzionato. Le luci sia al bagno che in camera sono insufficienti ed è irrazionale la posizione degli interruttori.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Telford, UK

Nice hotel and good location but problems

Posted Dec 8, 2014
Pros: Great location for transport and slightly away from the West End so a bit quieter.
Cons: Wifi needs improving. I expect to use the passcode and be sorted rather than have to visit reception multiple times.
Location: Plenty of facilities within 300m. Restaurants, coffee shops, supermarkets, tube station, main bus routes.
This is my second stay at this hotel. This time, one morning, we had no water whatsoever. We couldn't flush the toilet, wash, shave, shower, fill the kettle etc. This problem affected the entire hotel. I was fobbed off with a free bottle of cheap generic red wine and the offer of a free breakfast. However, we had an apartment and I'd already purchased food for our breakfasts from a local supermarket so I didn't take up this offer. The wine was unpleasant - I've worked in the wine industry and this was just a bottle of plonk. Three times I had to ask for wifi passwords. It seems an Apple iPhone consumes all four allocated devices in one hit. Towels weren't replaced after the first night and I had to contact reception to get this sorted. However, the hotel is pleasant, quiet and in a good location for tube and buses into central London. There are shops, restaurants and facilities nearby. I have stayed in Citadines hotels previously and this one is ok but the stay was soured by a few poor experiences that probably wouldn't happen to other people and at other times. The water situation was just one of these things.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location in central London

Posted Nov 30, 2014
Pros: Everything
Cons: nothing
Location: Close to West End, Museums, Tube
Had a really good week in a quiet, comfortable room.
5 out of 5
Recommended
for Families
by A verified traveler

This traveler left a rating score only Posted Nov 22, 2014 on Hotels.com