Ratings based on 425 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
81% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2014
The hotel is located in the central part of the City of London proper. This is a neighborhood in the process of becoming a very "hip" area. It is easy to reach the Underground and is comfortable but not plush.
4 out of 5
Recommended
for Everyone
by Katie from Macon, Ga

Overall Good Experience

Posted May 28, 2014
Pros: The hotel was very nice and clean. The staff was helpful and friendly.
Location: The hotel is near a lot of restaurants and pubs. However, I was a little afraid to walk around alone at night.
The hotel is very nice, but in sort of a sketchy area. The staff was friendly and helpful. The rooms were very nice, clean and comfortable. There was a lot of street noise outside, but very little noise in the hotel. Overall, I had a good experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location with a big room

Posted May 13, 2014
I was really happy with the size of the room for a single. Much much bigger than I was expecting. The hotel staff couldn't be more helpful. Right in the thick of the East End of London and very close to London Bridge. I would definitely choose this hotel for my next visit to London.
1 out of 5
by dubbo from yyc

Horrible room

Posted May 11, 2014
What a terrible room. Would not recommend to anyone. The price was okay, but it's worth it to spend the extra ~£20 to get a room in a better hotel.
4 out of 5
Recommended
for Everyone
by Anne's Fan from USA

Nice hotel

Posted Apr 24, 2014
Pros: The friendly staff.
Location: Close to the tube but a scary part of town. Would not be comfortable after dark.
It was a good hotel. Nothing special but clean. The front desk people could not have been nicer. It's on a noisy busy street in a not so good part of town. We were in bed by 8pm. Otherwise, we would have been nervous after dark. The tube station is very close and convenient.
5 out of 5
Recommended
for Everyone
by Jimmy from Hopewell Junction, New York

Stay there

Posted Feb 25, 2014
Pros: Location, clean, nice staff
Cons: Internet is shaky sometimes
Location: Ten minute walk to Tower Bridge
Great deal for the money; safe area; very close to the tube.
4 out of 5
Recommended
for Everyone
by A verified traveler

Simple and central for a low price

Posted Feb 24, 2014
Only mild concern I had were the thin walls - I could hear my neighbours very easily into the early morning (though it was fri/sat night)! Luckily, had earplugs!
4 out of 5
by A verified traveler

Excellent Hotel but next door to loud bar!

Posted Feb 16, 2014
Pros: Expedia
Cons: Yes, let people know there is a bar/club next door with very loud music on.
I stay in a lot of hotels in London and was pleasantly surprised at the City Hotel. Clean and staff are friendly. However on my final night - a bar next door put their music up to a ridiculous volume and I failed to sleep until the early hours. The hotel should without a doubt explain to all customers that this would be happening. Would stay here again but only on a week day.
4 out of 5
Recommended
for Everyone
by Goobe from Budapest

Comfy and welcoming in the centre

Posted Feb 14, 2014
Cons: The private airport transfer was way overpriced. And the driver did not accept credit card - despite the receptionist said so.
I stayed in this hotel on my first visit to London. I didn't have high expectations, other than it is located in a very good location. It turned out to be a very good choice after all. The free instant coffee, tea and toiletries in the room was much appreciated after an exhaustive flight trip. wall mounted hd TV, fridge, hair dryer, kettle, comfy furnitures and a+ cleanliness. I would recommend to anyone who is planning a quick visit to London, because you do not have to bring an overpacked baggage. Suburb stations are close.
3 out of 5
by A verified traveler

Very basic hotel

Posted Feb 3, 2014
Pros: location, clean.
Cons: The heating of the rooms. The windows should be fixed so it closes fully. Cold water tap in bath didn't work. Internet extremely unreliable!
Rooms slightly shabby, but clean. Had to turn on aircon during the night due to central heating overheating the room. Window did not close fully at the hinge, so traffic noise came through. TV in the room was functional, but had multiple stripes of dead pixels. Internet extremely unreliable if it functioned at all.