Ratings based on 95 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
3.9 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Mandy from Surrey

Comfortable and good value!

Posted Apr 3, 2014
Pros: The location and feeling comfortable.
Cons: Bathroom and overflow pipes outside rooms at the back of the hotel.
Location: Plenty of good restaurants and pubs close by. Not far from Victoria station. Pretty central location.
The hotel was in a good location and the staff were friendly and efficient. My room was on the first floor at the rear of the hotel and I have to say it was immaculately clean. I don't know if it was to do with the hotel or adjoining properties at the back of the hotel, with the window open I was awoken in the early hours with an overflow piping gushing water, luckily it didn't last all night and I did close the window, but it needs attention. The bathroom, although very clean was starting to look tired and could with some attention around the shower etc. Overall, I would stay here again!
5 out of 5
Recommended
for Everyone
by Matthew from Tennessee

Good value, great location.

Posted Apr 1, 2014
Pros: comfortable rooms, quiet, relatively spacious for this class of hotel.
Cons: Slightly longer breakfast hours, hot water limited, a face cloth and a bar of soap would have been nice.
Location: Very close to Victoria Station, only 3 minutes walk away.
Nice but basic hotel 3 minutes walk from Victoria station. Desk staff very helpful, rooms spotlessly clean and beds are comfortable. Room has kettle and tea/coffee, and free coffee vending is available. Things to know; Bathroom was a little tired but clean and it all worked, but bring all your own toiletries, only a towel and shampoo are supplied. Hot water can be a little limited in the mornings. When they say breakfast (continental only) ends at 9.30, they mean it. They will look after your bags before/after check in/out. Overall a very pleasant limited service hotel at a competitive rate within an easy bag hall of Victoria station.
4 out of 5
Recommended
for Everyone
by Vanessa from Oxfordshire

Reasonably Priced Hotel

Posted Mar 4, 2014
Pros: Location for our requirements this visit.
Cons: Smells in the corridors. Food smells but also another smell in the stairwell area. ? What.
Location: We were going to Apollo Victoria theatre so perfect for this.
Good value. Reasonable breakfast. Comfortable beds. Some cooking smells but to be expected as the rooms have kitchenettes. Good location.
5 out of 5
Recommended
for Everyone
by Julia from New Zealand

Excellent location in Victoria

Posted Feb 23, 2014
Pros: Convenience to stations/shops/Westminster Cathedral. Amazing breakfast - healthy change from big, greasy, cooked breakfast in most hotels.
Cons: Can only think of net curtains on the ground floor as it is so close to the street!
Location: Shops, stations to everywhere, Westminster cathedral, Buckingham Palace etc.
I have stayed at Comfort Inn Victoria previously mainly for convenience to Victoria stations. On this trip, I arrived too early for check-in but was offered for my luggage to be stored to enable me to go out for the rest of the day. The Receptionist was very welcoming and helpful. I booked on-line and requested a particular room which I was allocated on the day. My room had everything I needed and looked recently refurbished. On the day of departure I waited in the lobby for some hours for my airport transfer (booked by the receptionist for me) - this enabled me to see how other guests were treated. I was amazed at the patience of the receptionists! Again I was able to store my luggage for the day.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very close to the Victoria station

Posted Feb 10, 2014
we were allowed to use the luggage room to keep our bags with the hotel even after we had checked out and free of cost!!
2 out of 5
by A verified traveler

Overpriced for what we got.

Posted Feb 2, 2014
Pros: It's location.
Cons: Please see above
Location: Victoria train & coach station which are very central stations. They took us all across London. Walking distance to Hyde park, Buckingham palace, etc.
We booked this hotel as it was in the perfect location for the two of us. When we arrived, we were sent to a dirty room which had not been cleaned yet, then moved to another room which was extremely tiny. We were expecting a small room but this shocked us a bit as it was literally a double bed and nothing else. Once our suitcase were open there was no room left. The room's safe didn't work and there was mould in the bathroom. We were only given one towel for two people for the first night and the Internet which was included when we booked wasn't given to us. After having to ask for it, it didn't work and had to get it replaced four times. The staff were generally friendly but there was a few who were extremely rude. We were very patient at the start with these issues but by the end the small things kept adding up and we couldn't wait to leave. Can't say we would stay here again.
3 out of 5
Recommended
for Families
by PAT from DUBLIN

two adults and one grandson

Posted Jan 15, 2014 on Hotels.com
3 out of 5
Recommended
for Shopping
by A verified traveler

Not bad if you're on a budget

Posted Jan 15, 2014 on Hotels.com
Overall, the hotel and room was clean and the staff was reasonably helpful. Breakfast is included but it wasn't anything special. My room was a tad small for a double but ok for a weekend.
5 out of 5
Recommended
for Everyone
by FRANCIS from KUALA LUMPUR, MALAYSIA

NICE CLEAN HOTEL WITH GREAT ACCESS

Posted Jan 4, 2014
THIS IS MY 2ND STAY AT THE HOTEL AND IT WAS AN EXTREMELY PLEASANT ONE AS BEFORE. ACCESSIBILITY TO BOTH THE COACH AND TUBE STATIONS MAKE TRAVELLING TO AND FROM THE HOTEL EXTREMELY CONVENIENT.
2 out of 5
Recommended
by PieterB from Uxbridge

Poor service

Posted Dec 31, 2013 on Hotels.com
Checked in early and was informed we were booked out to a much lower quality sister hotel. We refused and was issued what can only be the worst room in the hotel.