Ratings based on 425 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Excellent quiet location

Posted Sep 27, 2014
Hotel location was wonderful. The neighborhood was quiet and you can get to the paddington train station or the underground in just a few minutes of walking. The hotel wax not in the greatest shape but it wasn't bad. The worst issue were the old creaky floors and thin walls you can hear every step guests take in the room above you among other things. It was very difficult to get to sleep.
2 out of 5
by A verified traveler

Posted Sep 21, 2014
Poor quality rooms, no restaurants , staff unhelpful. good location between Paddington and Lancaster Gate tube
4 out of 5
Recommended
for Everyone
by A verified traveler from usa

London in one week

Posted Sep 14, 2014
The first day when I arrived in the hotel at 10 am instead of check in at after long time waiting I got in my room at 5pm which was horrible but other than that Marcella which is the receptionist was a sweet heart and also the guy who help you with your luggegg was so helpfull and nice. If there is a second time i go to this hotel just because merclla is very nice person and helpfull and location is so close to the metro.
1 out of 5
by A verified traveler from austin, texas

Not all hotels are relaxing

Posted Sep 10, 2014
Pros: Staff were nice
Cons: Elevators; allow alcohol; have competent workers available in case of emergencies; make two rooms into one
Location: Close to Hyde Park; location is good
No elevator for a section of hotel (climb 60 steps with luggage); tiny rooms; electricity went out with no one to fix it - had to dress and pack in dark; hotel gave me taxi rate for airport (50 £) but driver showed me text message from hotel quoting higher rate (60£). Alcohol is not offered in hotel, so if you are tired and want to relax with a drink, you have to go out somewhere else.
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Loved it, clean, friendly and comfortable.

Posted Aug 30, 2014
Was given free drinks, also left money in the bedroom after checking out. They kept it behind the reception for me and we're very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle, wa

Nice hotel near the underground station

Posted Aug 26, 2014
Near Kensington gardens. Very helpful and courteous staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location.

Posted Aug 15, 2014
Pros: See above
Cons: A few updates in decor, perhaps.
Location: This was the best part about this hotel. It was close to Hyde Park and public transportation. Close to restaurants and shops.
The hotel was in a great location. Some wear and tear, but to be expected for such an old building. That somewhat added to its charm. No restaurant in the hotel, but nice places within walking distance. The staff was helpful and willing to correct errors in billing, to help with cab arrangements, directions, etc. The location was great - right across from Hyde Park, close to restaurants and train stations. Air conditioned rooms were a plus. Reasonable price compared to some other hotels I checked out. Would definitely stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler from East Yorkshire

Conveniently situated hotel

Posted Aug 4, 2014
Pros: Quiet and comfortable
Cons: Plumbing in need of servicing in the shower
Location: Ideal for restaurants, Hyde Park and tube stations
This hotel is close to Bayswater Road and Hyde Park in a quiet area of Lancaster Gate. Pleasant staf and reasonable room. Ideally situated for all the restaurants in Quensway
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Close to the underground tube

Posted Aug 3, 2014
My room was small, nice and cozy! Very different in terms of space. It faced a beautiful old church, which made for a nice view.
5 out of 5
Recommended
by Marsha from Los Angeles, CA

Great Location - Lovely Room

Posted Jun 24, 2014 on Hotels.com
This is the second time I have stayed there. The location is great, just a few blocks away from the tube station where yu can get anywhere. I'm from LA where I drive everywhere....But I love taking the tube. This is close to Paddington station also, I walked to the hotel from Paddington. With the hotel itself, I felt like I was in an episode of Downton Abbey.