Ratings based on 1,135 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
87% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler

Great location for central london

Posted Jul 31, 2015
Great location for trips into central London. .quiet area and lovely walk through Hyde Park to the Natural history museum. Nice looking hotel but small room with signs of wear and tear.
2 out of 5
by A verified traveler

Needs a revamp!

Posted Jul 12, 2015
The location was good but the rooms were small & desperately in need of a revamp. Certainly needs to be improved to compete with similarly priced accomodation.
2 out of 5
by A verified traveler from edinburgh

Terrible staff

Posted Jul 6, 2015
Pros: Room clean and comfortable
Cons: Staff training
Location: Near the tube station
I had to wait a long time for a late check in because a family in front of us were rightly complaining that their room booked for a second night had been given to someone else and not only that, but the staff couldn't tell them where their luggage was. The staff were uncommunicative and were not even sympathetic. There was no manager to resolve the situation and things got very heated. I would not use this hotel again.
1 out of 5
by A verified traveler from Dallas, TX

Substandard hotel but convenient to tube and bus

Posted Jul 6, 2015
Pros: Towels were nice. Close to tube and bus lines.
Cons: Everything. This facility would greatly benefit from demolition and reconstruction. The facade is probably worth saving.
Location: North side of Kensington Gardens about mid-point. Lots of pubs, restaurants and small shops in the area.
Did not honor our reservation for a single room with twin beds on the night of arrival even though we confirmed for late arrival. Put wife and I in separate rooms on different floors, each with a twin bed. My room had a shower of 2 feet square. I had to open the doors to soap down. Baseboards next to shower rotted. Moved us to single room next day. Carpet between beds was threadbare, literally worn down to the hemp. Problems with electrical outlets, hairdryer did not work. It was finally replaced. They control thermostats from central location. Could not cool below 21 deg. C. Room uncomfortably warm the last night. Two calls to front desk went without results. No electrical outlet next to bed. In order to plug in cpap machine, had to sleep reversed in bed. Maid service very uneven. Two elevators of 1 meter square each. Room for one adult and one suitcase. Narrow, dim corridors which are not straight. Steps down to room off corridor. Nothing like photo on hotel website. Stay there at your own risk. Terrible value. Many other nicer hotels in the immediate area, including a 4 star. Breakfast was not included in our room rate. Breakfast with a reservation cost about 12 pounds, almost 15 pounds without a reservation. We stayed there on a recommendation from a friend who had stayed there a few times. Management has obviously changed. They are putting no money back into maintenance or upgrades. DON'T STAY AT THIS HOTEL. SHABBY, SHABBY, SHABBY.
4 out of 5
for Everyone
by A verified traveler from 日本千葉県


Posted Jul 1, 2015
私の好きな公園がすぐそばで、☆☆☆☆四ツ星のとても素敵なホテルでした。 上の階でエレベーターを降りた後、部屋までちょっと階段の上り降りがありました。でもLONDONのよいホテルに泊まれて良かったです。
2 out of 5
by A verified traveler from miami

Posted Jun 11, 2015
Pros: Nice area
Cons: Everything
Location: Hyde garden
Hotel was small and outdated. The TV stations didn't work and the staff did not assist when we reported it.
2 out of 5
by A verified traveler from Stockholm

Bra läge, sämre hotell

Posted Jun 9, 2015
Pros: Läget
Cons: Riva ut allt och bygga om.
Location: Hyde Park inom fem minuters promenad, Lancaster Gate underground inom tio minuter. Paddington Stn inom tjugo minuter.
Hotellet ligger bra till, men det gör även ett stort antal andra hotell också. En frukost kostar £14 på hotellet, och kan köpas för £8-10 en kort promenade därifrån. Vill man gå till Paddington Stn kostar en frukost £5. Mitt rum var mycket liten, och kranen i badrummet vinglade betänkligt. Mattan på korridorerna var gamla för tjugo år sedan. Kommer att söka upp ett annat hotell vid nästa resan till London.
3 out of 5
for Business Travelers
by A verified traveler from München

Hotel in Ordnung etwas abgewohnt

Posted Jun 9, 2015
Pros: Sehr gute öffentliche Verkehrsanbindung, Personal sehr freundlich
Cons: Etwas Geld in Renovierungen stecken, Teppiche z.B. erneuern, Lampen austauschen.
Location: Direkt am Hyde Park und nahe Notting Hill. Mit der U-Bahn vor der Tür kann man eigentlich ganz London leicht erkunden.
Wir haben das Hotel in London ohne frühstück gebucht. Die Angegebenen 4 Sterne kann ich so nicht nachvollziehen. In meinen Augen ein gutes und sauberes 3 Sterne Hotel in recht guter Lage. Die Zimmer für Londoner Verhältnisse relativ großzügig. Fernseher und Minibar waren vorhanden. Das Zimmer und auch das Hotel machte an sich eine recht abgewohnten Eindruck (z.B. Nachtischlampe kaputt und nach dem aussehen der Lampe schon länger, Teppich könnte mal ausgetauscht werden, Lämpchen über den hohen Spielen ohne Funktion). Das Personal war aber immer freundlich, W-LAN funktioniert sehr gut. Die drei U-Bahn Stationen Paddington, Bayswater und Lancaster Gate sind in Fußlaufweite (Lancaster Gate Station am nächsten). Der Heathrow Express fährt ab/bis Paddington.
5 out of 5
for Everyone
by A verified traveler from LB

Very nice and luxury hotel

Posted Jun 3, 2015
Clean. Luxury. Ideal for a couple. Good location. Fantastic decorations.
2 out of 5
by A verified traveler from modena

Albergo di bella presenza , ma...

Posted May 16, 2015
Cons: Le camere
Location: La mia scelta era dovuta alla vicinanza con casa di mio figlio.
Albergo si presenta bene ma poi vai in camera e non trovi il telefono funzionante,le luci di fianco al letto non funzionano o non ci sono,il personale chiamato non risolve il problema,per il resto abbastanza bene, il costo è probabilmente adeguato a Londra , ma non ci torno . ah dimenticavo tutta notte abbiamo sentito il rumore della metro sotto di noi , anche perché la ns. camera era ad un livello più basso rispetto alla hall dell'albergo.