Ratings based on 416 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Loved it, clean, friendly and comfortable.

Posted Aug 30, 2014
Was given free drinks, also left money in the bedroom after checking out. They kept it behind the reception for me and we're very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle, wa

Nice hotel near the underground station

Posted Aug 26, 2014
Near Kensington gardens. Very helpful and courteous staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location.

Posted Aug 15, 2014
Pros: See above
Cons: A few updates in decor, perhaps.
Location: This was the best part about this hotel. It was close to Hyde Park and public transportation. Close to restaurants and shops.
The hotel was in a great location. Some wear and tear, but to be expected for such an old building. That somewhat added to its charm. No restaurant in the hotel, but nice places within walking distance. The staff was helpful and willing to correct errors in billing, to help with cab arrangements, directions, etc. The location was great - right across from Hyde Park, close to restaurants and train stations. Air conditioned rooms were a plus. Reasonable price compared to some other hotels I checked out. Would definitely stay here again.
3 out of 5
Recommended
for Everyone
by A verified traveler from East Yorkshire

Conveniently situated hotel

Posted Aug 4, 2014
Pros: Quiet and comfortable
Cons: Plumbing in need of servicing in the shower
Location: Ideal for restaurants, Hyde Park and tube stations
This hotel is close to Bayswater Road and Hyde Park in a quiet area of Lancaster Gate. Pleasant staf and reasonable room. Ideally situated for all the restaurants in Quensway
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Close to the underground tube

Posted Aug 3, 2014
My room was small, nice and cozy! Very different in terms of space. It faced a beautiful old church, which made for a nice view.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good central location near Kensington Gardens

Posted Jun 17, 2014
First time staying at the Commodore Hotel and I plan to come back again!
1 out of 5
by Ty from Canada

AVOID

Posted Jun 16, 2014
First, a few positive things: the hotel is in a beautiful location right near Hyde Park and Kensington Gardens. The exterior and interior of the hotel look beautiful. Now the cons: my toilet did not flush for the entire week I stayed there. I told the staff about it everyday (once in the morning and again at night as a reminder) and they didn't even attempt to fix it or even take a look at it! They did not care at all that I did not have a working toilet! The staff would just put on a fake concerned face every time I reminded them and say they would look at it and get it fixed. I had to walk to a public restroom every single time I needed to go! NOT impressed with that AT ALL! That's something I would expect from a hostel! Next, the carpet in my room was disgustingly filthy! The carpet was covered in all sorts of questionable looking stains and has crumbs and other debris on it. Also, the walls are paper thin and you can hear literally everything that happens in the rooms next to you. You also need to take the stairs to your room as the elevator (lift) only goes to the top floor and not any of the other floors. Lastly, my key card stopped working on the 3rd day and EVERY SINGLE time I wanted to go back to my hotel room I needed to get one of the front desk staff to get their special machine to unlock the door. And usually they would first make me try to open my room with my key card and of course it wouldn't work. It was just a nightmare...
4 out of 5
Recommended
for Families
by Stew from Kingswinford, West Midlands, UK

Good choice for a short break

Posted Jun 3, 2014
Cons: Cooked breakfast included in the price
Location: About 5 minutes walk to Lancaster Gate tube station in a pleasant area near to Hyde Park.
This is the second time I've stayed at this hotel, each time for one of my daughter's 10th birthday break to London. The rooms are clean & well kept, the staff polite, there's not a lot wrong here. I was a little disappointed that the included breakfast was a continental style buffet and not a full english but it was satisfying enough. This visit we were allocated a "townhouse" which is probably why it seemed more expensive; a very traditional room, pleasant though it was I would probably look for something a little more modern next time. I would definately put The Commodore towards the top of my list next time we visit the city but would also look for alternatives in this area.
1 out of 5
by Sharon from Trinidad and Tobago

Horrible experience

Posted May 31, 2014
Pros: Nothing
Cons: Everything
Booked and paid for this hotel in advance . I chose this hotel because of the location, easy access to oxford street and Padington Station since i was travelling alone i needed a stay at close proximity to everything i need to do in London. My flight was early so i left my bags at the hotel they confirmed i am booked but an early check in was not possible. when i returned in the evening i was told that the hotel is full and they are moving me to Kensington Rooms Hotel. I pleaded that i was alone and research how to use the underground etc from this hotel but that did not make a difference the Lady said 'sorry we are completely booked and this was the note i received when i started my shift.' so they called a cab to take me over to the next hotel. Ofcourse the location of the replacement hotel was a differrent underground line and far from everything i was suppose to get done. I asked for a refund under the circumstances and still couldnt get back my money. While i awaiting the taxi, another person came to check in and was able to get his room. I would never recommend this hotel to anyone since they are so unreliable.
3 out of 5
Recommended
for Everyone
by A verified traveler

london trip

Posted May 29, 2014
Pros: breakfast
The hotel needs updating.the rugs are old/stained.breakfast was OK