Ratings based on 236 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
5.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified travelerfrom Winter Park, FL

Fantastic London hotel.

Posted Mar 25, 2015
Pros: Room service was good, and beautiful bar and lobby.
Cons: More use of the hotel car to drop guests off at restaurants in the evening or to plays. We were offered it once when we went to see a play.
Location: Location fantastic. Guard Museum, Westminster Abbey, Parliament, and Churchulls Museum very close by. Theater district ten minute walk.
I spent a week with my 11 year old son in London. This hotel was centrally located near Trafalgar Square, Westminter Sbbey, House of Parliament, and Churchills War Room. The rooms are spacious, the hotel is chikdren friendly, and the flowers around the lobby were beautiful (they have their own florist on-site). The hotel staff was also exceptional!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SF

Was a privilege to stay there

Posted Mar 23, 2015
Pros: Everything
Cons: Nothing. It is expensive but quality is high.
Staff were intuitive and attentive but not too "in your face" The physical environment, including fittings, etc were magnificent
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Luxemburg

Das Juwel in London

Posted Mar 17, 2015
Pros: Lage ist perfekt, Afternoon Tea ein MUSS in diesem Haus, das liebe Personal und die herrlichen Zimmer. Die Atmosphäre im ganzen Haus ist traumhaft.
Cons: NEIN
Location: An der Embankment Tube Station und keine 5 min. walk von Trafalgar Square entfernt - also quasi im Zentrum.
Ich war bereits das 3. Mal in diesem Top Hotel und habe es schon auf Tripadvisor unter der selben Überschrift bewertet. Wir kennen bereits einige 5 Sterne Hotels in London, doch dieses ist und bleibt für uns die Nr 1. Alles in einem perfekten Zustand, die Räumlichkeiten ein Traum, die Sauberkeit der Zimmer und den öffentlichen Bereichen kann man nicht hoch genug loben. Den offenen kleinen, gemütlichen "Piazzabereich", in dem man sogar Rauchen darf (alleine das ist schon einzigartig in London), sowie das aufmerksame, kompetente Personal, es könnte nicht besser sein. Der Concierge ist auch erwähnenswert, man fühlt sich rundherum verwöhnt. Das Frühstücksbuffet einmalig frisch, der Afternoon Tea ein MUSS, wenn man dort ist. Die Zimmer sind komfortabel, gemütlich und super ausgestattet. Es fehlt einfach an gar nichts!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Great place, very convenient, first rate.

Posted Mar 10, 2015
Nice gym. Pool is fine for a "dip" and very stylish but too small to swim laps. Lounge staff was great - superb - and made a nice wind Dow. In the evening.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ANGOLA

This hotel is Top!

Posted Mar 9, 2015
We had a great time. We had 4 executive rooms, and stayd for 3 nights. Food is excellent, the Spa is amazing, and the staff is really helpful and friendly. Stay for the afternoon tea!
5 out of 5
Recommended
for Couples
by A verified traveler

Schönes Hotel in toller Lage

Posted Mar 3, 2015
Location: Hotel liegt direkt an der Themse in der Nähe des London Eyes.
Freundliches Personal, sehr saubere schön eingerichtete Zimmer - würden auf jeden Fall wieder dort übernachten.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Monica, CA

Wonderful hotel & staff.

Posted Jan 13, 2015
The location was great for seeing all the great sights. We loved coming back from our long walks to soak in the thermal baths every evening. To top off our night we'd sit in the lobby by the fire and have the amazing service from Joe! He really made our trip great!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Monica, CA

Hands down Best hotel in London!

Posted Jan 7, 2015
Everything and everyone is great at this hotel. The Thermal area is amazing especially after a long day of walking and sight seeing. Our favorite is Joe who waits on us by the fire, he's made our evenings great with lovely service and a wonderful personality!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom D.C.

Marvelous in almost all respects!

Posted Jan 6, 2015
Pros: Design, quiet, staff, spa, location, luxuriousness
Cons: Storage space, room & bar prices could be reduced a bit.
The hotel is spectacular. The Public areas are beautifully designed, marble everywhere, soaring ceilings, gorgeous flower arrangements, magnificent chandeliers. They are truly dazzling. The spa was wonderful, 4 floors of top notch facilities. Our room was luxuriously furnished, if a bit on the small side. The amount of storage space needs expanding, we were forced to leave much unpacked. Our bathroom was perfect, loved the shower & the bathtub. Each employee was pleasant & helpful, willing to go out of their way to assist us. Anything we needed was supplied quickly. The room was also amazingly quiet, we heard nothing except silence the entire time we were there. I do have to mention the cost. It was a bit pricey, even given all it had to offer. And the bar drinks were the priciest I have seen at any 5 star hotel. Especially as the cocktails were rather mediocre. The hotel location was excellent, near to everything we wanted to do. I expect to return.
5 out of 5
Recommended
for Everyone
by A verified traveler

This is a great hotel in a great location!

Posted Dec 30, 2014
Very large rooms, wonderful staff and a beautiful spa!