Ratings based on 136 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
5.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Impeccable servicePosted Nov 11, 2014
Room was beautiful. Service was great. They offer flexible check in and check out and was able to keep the room until it was time to leave for the airport.
for Everyoneby A verified travelerfrom Home Counties, UK
Great location, very quiet.Posted Nov 5, 2014
Pros: Location and peace
Cons: Air con mechanism in room appeared to work in reverse - if wanted heat turned on air con ...
Location: All major tourist attractions on doorstep (major galleries, river trips, south bank, trafalgar square) - all within walking distance.
Matched expectation and experience of previous ratings. Very comfortable room - bed was perhaps best I have slept in. With no pre-advice (my error) hotel was able to cater for my food intollerance.
for Everyoneby A verified travelerfrom Kent
Stunning Hotel and exceeded expectationsPosted Oct 21, 2014
Had a fantastic joint pre birthday celebration with my cousin staying at this stunning hotel , we were looking for a place right in the centre of London with a spa with lots to do. This delivered all and exceeded our expectations , the hotel staff were so lovely, the room, facilities and the view, wow. We were truly spoilt and returned home very relaxed and calm with lovely memories. :0)
for Everyoneby A verified travelerfrom UK Kent
A wonderful experience!Posted Oct 19, 2014
Decor beautiful. Room oustanding Staff extremely helpful and friendly Food yum yum!
for Everyoneby A verified travelerfrom Michigan
LondonPosted Sep 30, 2014
Location: Great location close to the river and Big Ben
The room was amazing. Beyond epectations. The staff were also amazing. Great location.
for Everyoneby A verified travelerfrom Australia
High quality hotel in a fabulous locationPosted Sep 19, 2014
Pros: Spacious room and bathroom, perfect for a family of four. Gorgeous neutral décor. Fabulous shower!
Cons: I found the check in staff slightly impersonal. Not rude, just a touch 'cold'.
Location: Fabulous, quite central, few hundred meters to Trafalgar Sq and Westminster Bridge, short walking distance to Buckingham Palace. Gorgeous surroundings
We stayed in an Executive room (approx. 50sqm). Nice hallway and walk-in robe, very spacious bedroom and bathroom with separate toilet and shower. The room was absolutely gorgeous, high quality and pleasant neutral décor. There was nothing to fault. The hotel is quite large and slightly impersonal. Found the check-in staff a touch 'cold' without being rude. Having said that the rest of the service during our stay was friendly and impeccable. The room was a touch pricey however it was worth it. The location was fabulous, walking distance to just about everything and the rooms were totally welcoming, spacious and comfortable. I would highly recommend this hotel and would most definitely stay here again when I visit London. I do wish to touch on one unfortunate experience upon check-in that could have been handled a lot better. We arrived after a long flight with 2yr old twins and were informed that our room wouldn't be ready for 20mins. No big deal, so we went to the restaurant to have lunch, we were exhausted and hungry. When we returned 45mins later our room was still not ready, it would take another 20 minutes of waiting. I found it interesting that none of the check-in staff showed us to a comfortable waiting area (given that one of twins was asleep in my arms), offered us a drink or at least a snack for the kids. We made no fuss, but a small gesture in such a situation can mean a lot (hence the "impersonal" experience).
for Everyoneby A verified traveler
Pete TomsPosted Sep 15, 2014
Amazing! That's the word got this hotel. Great place to stay.
for Everyoneby A verified travelerfrom toronto
Great everythingPosted Aug 27, 2014
Super location. Incredible facilities NO complaints
for Personal Eventby Suzefrom Northamptonshire
WonderfulPosted Aug 13, 2014 on Hotels.com
It was our 30th wedding anniversary. We loved the room and the Spa was outstanding. Unfortunately we missed the Bassoon Bar and the Oyster Bar because we stayed on a Sunday - we will just have to come back again...
Recommendedby nannan the travlerfrom LA USA
excellent services, great loaction, nice roomPosted Aug 7, 2014 on Hotels.com
The services were very good from the front desk to concierge and doormen. The room was nice with all the necessities. It's close to many sights, attractions and theatres. We just loved it. The afternoon tea was elegant. In one word, they are very professional in all aspects. It was a amazing experience to us and we will definitely be back again.