Ratings based on 246 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
5.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, On

Great get away...

Posted Apr 8, 2015
The hotel is beautiful in a great location. Overall the experience was fantastic. The turn down service wasn't predictable though. Some evening we got water, chocolates and sleepers, others not. We have stayed many times in London at different hotels. We will definitely be staying here again and will recommend to both friends and family.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westchester, NY

Gorgeous Luxury Hotel with down to earth vibe.

Posted Apr 6, 2015
This place is so beautiful that you wouldn't think it was family friendly, but they were so welcoming, warm and helpful that we felt instantly at home with our 12 year old son. Gifts on the bed every night (a stuffed animal at arrival and sweets and lavender sleep aids other nights), luxurious rooms with so much thought going into every detail. The spa is exquisite too! This location was ideal for us as tourists as it was within walking distance of much that we wanted to see (London Eye, British Museum, West End Theaters, Big Ben, etc, etc.) The restaurants in the hotel are super pricey, but there's a lot of restaurants to choose from in the neighborhood that are much more reasonable. We had the Whitehall Suite, one of their smaller suites -- a large living room and entry way, good sized master with room for a rollaway for our son, gigantic bathroom and additional powder room, lovely art on the walls, very modern, euro furnishings. The concierge desk could not have been more polite and helpful in making arrangements for us.
5 out of 5
Recommended
for Families
by A verified travelerfrom Winter Park, FL

Fantastic London hotel.

Posted Mar 25, 2015
Pros: Room service was good, and beautiful bar and lobby.
Cons: More use of the hotel car to drop guests off at restaurants in the evening or to plays. We were offered it once when we went to see a play.
Location: Location fantastic. Guard Museum, Westminster Abbey, Parliament, and Churchulls Museum very close by. Theater district ten minute walk.
I spent a week with my 11 year old son in London. This hotel was centrally located near Trafalgar Square, Westminter Sbbey, House of Parliament, and Churchills War Room. The rooms are spacious, the hotel is chikdren friendly, and the flowers around the lobby were beautiful (they have their own florist on-site). The hotel staff was also exceptional!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SF

Was a privilege to stay there

Posted Mar 23, 2015
Pros: Everything
Cons: Nothing. It is expensive but quality is high.
Staff were intuitive and attentive but not too "in your face" The physical environment, including fittings, etc were magnificent
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Luxemburg

Das Juwel in London

Posted Mar 17, 2015
Pros: Lage ist perfekt, Afternoon Tea ein MUSS in diesem Haus, das liebe Personal und die herrlichen Zimmer. Die Atmosphäre im ganzen Haus ist traumhaft.
Cons: NEIN
Location: An der Embankment Tube Station und keine 5 min. walk von Trafalgar Square entfernt - also quasi im Zentrum.
Ich war bereits das 3. Mal in diesem Top Hotel und habe es schon auf Tripadvisor unter der selben Überschrift bewertet. Wir kennen bereits einige 5 Sterne Hotels in London, doch dieses ist und bleibt für uns die Nr 1. Alles in einem perfekten Zustand, die Räumlichkeiten ein Traum, die Sauberkeit der Zimmer und den öffentlichen Bereichen kann man nicht hoch genug loben. Den offenen kleinen, gemütlichen "Piazzabereich", in dem man sogar Rauchen darf (alleine das ist schon einzigartig in London), sowie das aufmerksame, kompetente Personal, es könnte nicht besser sein. Der Concierge ist auch erwähnenswert, man fühlt sich rundherum verwöhnt. Das Frühstücksbuffet einmalig frisch, der Afternoon Tea ein MUSS, wenn man dort ist. Die Zimmer sind komfortabel, gemütlich und super ausgestattet. Es fehlt einfach an gar nichts!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston

Great place, very convenient, first rate.

Posted Mar 10, 2015
Nice gym. Pool is fine for a "dip" and very stylish but too small to swim laps. Lounge staff was great - superb - and made a nice wind Dow. In the evening.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ANGOLA

This hotel is Top!

Posted Mar 9, 2015
We had a great time. We had 4 executive rooms, and stayd for 3 nights. Food is excellent, the Spa is amazing, and the staff is really helpful and friendly. Stay for the afternoon tea!
5 out of 5
Recommended
for Couples
by A verified traveler

Schönes Hotel in toller Lage

Posted Mar 3, 2015
Location: Hotel liegt direkt an der Themse in der Nähe des London Eyes.
Freundliches Personal, sehr saubere schön eingerichtete Zimmer - würden auf jeden Fall wieder dort übernachten.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Sentralt hotell for de som ønsker seg noe ekstra.

Posted Jan 24, 2015
Beste hotellet jeg har bodd på. Gedigen spa-avdeling. Anbefales!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Monica, CA

Wonderful hotel & staff.

Posted Jan 13, 2015
The location was great for seeing all the great sights. We loved coming back from our long walks to soak in the thermal baths every evening. To top off our night we'd sit in the lobby by the fire and have the amazing service from Joe! He really made our trip great!