Ratings based on 627 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
84% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom hebrides

Good location, tired hotel

Posted Nov 19, 2014
Pros: Location
Cons: A lot
Location: Hyde park, Oxford street and close to tour buses
The location of the hotel is good but the hotel itself could do with a revamp. The room was small and smelt of damp. Our booking did not include breakfast but this could be rectified by paying £18 each at the time,or if booked the night before £15. We had breakfast the first morning but the lack of toast and cold beans put us off from trying it again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lancashire

Hotel good. Ideal location. Room disappointing.

Posted Nov 19, 2014
Pros: Ideal location for exploring central London. Close to underground station. 24hr room service if required. Friendly staff.
Cons: Rate rooms according to size comfort etc.
Location: The Swan,a 300 yr old pub next door serves real ale. Restaurants/shops walking distance. Across the road from Hyde Park... what more could you want.
We have stayed here several times before and have been very satisfied, but sadly on this occasion we were disappointed with our room. It was a small bedroom with limited space in the bathroom area, there was hardly enough room to shut the door when using the toilet. Also the room had little natural light coming in making it necessary to have the lights on all the time. As we were booked in for 3 nights we asked if we could be moved to another room, but were advised by staff at the hotel reception, that the hotel was fully booked. We woudn't be happy about staying again unless we could ring the hotel direct and reserve a larger room. It did spoil our overall customer experience this time.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok, Room Small

Posted Nov 18, 2014
Cons: Don't double charge!
Ok, room small, no bath. Doubled charged me even though I'd paid via Expedia, waiting refund. Hotel pleasant enough though.
2 out of 5
by A verified travelerfrom Nairobi

Almost a capsule hotel

Posted Nov 17, 2014
Pros: Staff
Cons: Rooms
Location: Near Bayswater
Room is much too small to enjoy. No space for a large suitcase and wardrobe is a joke.
3 out of 5
Recommended
for Everyone
by A verified traveler

Ok hotel but could use improvement

Posted Nov 6, 2014
Room small Bathroom fittings damaged or loose. Bath way too high, not sure how this is compliant Carpets dirty Dust on blinds Walls very thin and as such you can hear everything going on around you. Unfortunately our room was just off the lift lobby.
2 out of 5
by A verified travelerfrom sg

Location fairly good, near bayswater and oxford

Posted Nov 5, 2014
Bed is too soft and small for a double, service isn't a 4 star hotel standard .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Liverpool

London poppy stay

Posted Nov 3, 2014
Pros: Clean and the towels were very large fluffly ones which i like.
Cons: The price they charge for breakfast.
Location: Lancaster gate tube 2 mins walk. Kensington gardens opposite and Hyde park 5 mins away.
Great location. Very welcoming, staff always smiling and friendly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

Really central with great public transport

Posted Nov 3, 2014
For a hotel so central to London sites and across from Hyde Park this hotel is great. My husband and 3 year old stayed in an executive family room and we were really impressed with the staff, location and room. For the price we paid we didnt expect the rooms to be as big as they are, this is London after all. We had to ask for a mini fridge and a fuse went in our room leaving us no lights, however this was dealt with swiftly by the helpful, friendly staff. We didnt eat there as it was pretty pricey and there is a lot cheaper nearby.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom South West England

Close to Hyde Park,tube and bus

Posted Oct 29, 2014
Pros: We liked its proximity to good bus routes,the tube and Paddington Station(a 10 minute walk) Hyde Park opposite the hotel was a bonus.
Cons: The paintwork in our room was a bit shabby
Location: See above
Room a bit poky(Viceroy on the 9th floor) but reasonable value for London. Breakfast was not included but took breakfast at the Lido cafe in Hyde Park about 5 minutes walk away. The entrance hall was most attractive(as were the windowboxes outside) There were several comfortable seating areas with free newspapers. It was lovely to hear the grand piano being played.
3 out of 5
by A verified traveler

Very small cramped room

Posted Oct 28, 2014
Cons: Staff attitude ,
Location: Hyde park across the road, two local tubes
Great location, indifferent staff bar one receptionist , small tight rooms, no cooling in room,only heating