Ratings based on 670 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dundee, Scotland

Excellent position for theatres and Oxford Street

Posted Jul 28, 2015
Pros: Location and friendliness of staff
Cons: Bathrooms could be upgraded and also carpets in our room
Location: Best location for Oxford, Regent and Carnaby streets - everything within walking distance, especially theatres
Expensive to eat and drink in this hotel but wonderful cafes, bars and restaurants to suit all tastes within walking distance. Rooms rather small and could do with the carpets cleaned but fine for sleeping. Would definitely stay again when in London
5 out of 5
Recommended
for Everyone
by A verified traveler from hull

Fab location.... Clean and friendly hotel

Posted Jul 27, 2015
Pros: Location, staff and cleanliness
Cons: Signage to lifts
Location: Next to palladium.... Great for oxford street shopping and carnaby street too
Location great for shopping and theatre.... Staff all very friendly, special mention to the concierge who let us borrow an umbrella.... Can't find fault
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Clean, central London hotel, pretty basic and definitely not 5 star but location and price are great.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Awesome hotel in great location. Lots of character

Posted Jul 24, 2015
Pros: Excellent service. They provided me with a free upgrade to a superior king room, which was much appreciated. The Soho SkyBar Terrace was amazing. T
Cons: The first room had a mattress that was so hard it was like sleeping on concrete. It could use padding of some kind. The second room was better.
Location: The location couldn't have been better. Carnaby Street and Regent Street shopping was excellent. Close to everything - within walking distance.
The staff were welcoming. The location was excellent - close to restaurants, shopping and easy to explore. Close to Oxford Circus tube station. The Soho SkyTerrace was such a treat for my friends and family. I felt like I had a home where I could entertain. Splendid.
5 out of 5
Recommended
for Everyone
by A verified traveler from Wales

Fab location for tube station, shops, restaurants.

Posted Jul 21, 2015
Pros: Location, location, location!
Cons: More competitive breakfast prices.
Location: Yards from London Palladium and Liberty.
Luxury hotel right in the centre of the action. So easy to access all areas of London on foot or by tube. Pleasant efficient staff. Comfortable, clean room. Rooftop restaurant and bar. Apples and drinking water available in reception for thirsty travellers nice touch.
2 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great location--poor service

Posted Jul 20, 2015
The first thing I noticed was that many light bulbs were burned out. Then it became apparent that someone (the cleaning staff? the minibar person?) had gone through my things, even in a bag that had been zippered shut. The hotel seems dead--hardly anyone staying there. Maybe that's because the price is too high. One positive--I found the front desk staff to be pleasant and helpful.
1 out of 5
by A verified traveler

5*- no way

Posted Jul 13, 2015
Pros: Location
Cons: Everything else
Not worth the money. Very disappointed on seeing room for the first time. Loud and poorly furnished/spaced. The lobby, which I am guessing is a key selling point for the hotel, was dark and again, very poorly laid out. Staff not friendly and help was only given begrudgingly. Detected a sneering attitude from some staff and a powerful sense of resignation to below par service from all staff I encountered. Definitely would not stay here again. Travel lodge would have been superior in terms of experience, and would have saved me a lot of money.
4 out of 5
Recommended
for Everyone
by A verified traveler from tokyo

立地よし

Posted Jul 12, 2015
立地は大変良いです。5星イメージよりタオルやカーペットのランクは落ちるかもしれません。タオルが5星のホテルよりは快適ではありません。バスタブがあるのが良い点です。もう少しお安いイメージですが立地重視のかたには良いと思います。窓の外はオフィスなのでカーテン開けられませんでした。スカイテラスは休日のみです。サウナの場所がわかりにくいです。朝早からSOHO散歩できます。隣の音が少し聞こえましたが気になりません。スタッフは良いです。タクシーが拾いにくい(タクシーは通りますが空いていない)。
4 out of 5
Recommended
for Everyone
by A verified traveler from 東京

立地は最高。タオルがもう少し。

Posted Jul 12, 2015
立地は大変良いです。5星イメージよりタオルやカーペットのランクは落ちるかもしれません。ギリギリ5星なイメージですが、バスタブもあり良いです。サウナの場所などがわかりにくく、ルーフテラスも毎日はやっていないようなので注意。立地は5星。
3 out of 5
Recommended
for Couples
by A verified traveler from Valkenswaard

Perfecte locatie in het centrum

Posted Jul 7, 2015
Pros: Goede locatie.
Cons: Kamers zijn nogal gewoontjes, de vijfsterren niveau.
Location: Liberty, Regent Street, Carnaby Steet
Niet helemaal wat je van een vijf sterren hotel zou verwachten, maar wel een hele goede locatie in de stad.