Ratings based on 117 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby Megan from Busselton, WA, Australia
Nice, but not quite what I expectedPosted Nov 20, 2013
Pros: Pleasant staff
Cons: Free WIFI in the rooms
Location: Short walk from Piccidilly Circus and Leicester Square, pubs, restaurants, shops and tube.
Nice, clean hotel, but not what I expected for 5 stars. There is no sign out front, we had to ask for directions and discovered that we'd walked past it a couple of times. The WIFI is only free in the lobby, though it worked well (£15 pounds a day to use it in your room!!). Housekeeping wasn't done until after 2pm each day. The pillows were weird, lumpy like they were beanbags. Despite that it was very clean, the staff were very friendly and the location was perfect for the west end, tube stops, and shopping.
for Business Travelersby A verified traveler
5 Star Location but not a 5 Star HotelPosted Nov 14, 2013
Pros: Location to Carnaby and Regent Streets.
Cons: The hotel was a bit dated - carpets, wallpaper, etc.
Location: Shopping, dining, site seeing.
This is probably a 3.5 star hotel but the location cannot be beat. If you are driving the do offer valet parking at a nearby garage. It costs a fee (35 BPS or so) but nice to be able to drive up, unload luggage and have someone else park your car a few blocks away.
for Everyoneby jan from isle of man
Double bookedPosted Oct 7, 2013
We arrived mid morning after a 5am start to be told that our room had been given to the previous nights occupants, as they had extended their stay! They transferred us to another hotel and 'double' upgraded us. All I can say is that if that was a double upgrade I dread to think what our original rooms were like! We complained again and were given larger rooms.
for Everyoneby David
I Wouldn't BotherPosted Oct 4, 2013
The hotel was on the first day of "we're not a Hilton anymore". Hilton's sigh of relief was almost audible. Sold as a 5* by Expedia on an unnamed hotel until you book basis - if this is 5*, by comparison there are hotels in London with their own galaxies! Air con not working; shower not a shower but an over the bath version; shower tap fell off into the bath; exorbitant per day charges for wi-fi that was either slow enough to match BT broadband or simply did not work (refunded when I complained); small, cramped breakfast room with equally small choice. Everything said "struggling". Never had a problem with Secret Hotels on LastMinute - will never used the Expedia equivalent again.
for Couplesby Ian W from Swanland
Great Location.Not sure about the 5 star rating!Posted Sep 3, 2013 on Hotels.com
Excellent location and very quite considering. Everything you expect of a Hilton but not sure why this one get the extra star rating? Must be the restaurant!
for Familiesby Nick from London
Awesome HotelPosted Sep 3, 2013 on Hotels.com
Great hotel in a great location. 5 min walk to Oxford Circus. Right in the heart of London. Great staff and great price offered by Hotels.com.
for Everyoneby Hannah from Hertfordshire, UK
Lovely Hotel!Posted Aug 21, 2013
Pros: Complimentary cookie on arrival and friendly staff.
Location: Central to everything you want... shops, restaurants, bars, pubs, theaters. tube stations etc..
Stayed here as a surprise for my boyfriends birthday... I wanted to be close to the restaurants and bars and this is central to everything. Hotel faces Carnaby Street and just behind the main shops of Oxford Street, it has a great atmosphere of the city life buzz at day and night. The hotel room was great, nothing special but clean and tidy. Hotel its self is lovely and the staff are really friendly and helpful.
Recommendedby mcmike2k from San Clemente, CA
Outstanding Hotel with superb location in LondonPosted Aug 2, 2013 on Hotels.com
The staff were great and the warm welcome chocolate chip cookies were a pleasant surprise upon arrival. We were within walking distance of many attractions easily getting to Piccadilly Circus, Trafalgar Square, the theatre district in Soho and many other areas. The rooms were a bit small, but that is true in most hotels in large cities. All in all, this was a great place to stay and when we return to London, we'll stay here again.
for Everyoneby Darren from Reading, Berks
A great hotel in the heart of the CapitalPosted Jul 29, 2013
A very enjoyable stay in the heart of the Capital city. Close to local transport links within an easy walk. Near to Restaurants, pubs and shops. Covenient to Hamleys, Oxford Street and Nike Town. An excellent stay for one or more nights.
for Couplesby Nik from Portsmouth, UK
Luxury getawayPosted Jul 23, 2013
Cons: Hard to find, not signed very well from road
Location: Busy, shops, bars
Loved it at the hotel, staff friendly and very helpful. Only problem we had was finding it, but after that it was great!!