Ratings based on 6 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
100% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler

Dissapointed as no room for us when we arrived

Posted May 26, 2015
Pros: xx
Cons: It would have been nice if someone had phoned us, in advance to let us know the problem and then we could have made more of an informed decision
Location: xx
When we arrived to check-in we were informed that there was a problem and our room was unavailable - we were asked to move to another hotel in Soho which was very nice BUT not the quaint hotel we had chosen :-(. All the staff were very helpful and pleasant throughout our hotel visit.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

I Love This Hotel!

Posted May 4, 2015
Pros: The decor, design, service and staff are fabulous! It all makes for a very restful stay.
Cons: I can't really fault anything here.
Location: Great for West End shows, Royal Opera and shopping!
This is my second time staying in this hotel and I definitely hope there will be a third I was there overnight for business and I love the style of all the Firmdale hotels. This was the third hotel I stayed that week and the others were nice too but not as nice as Covent Garden. They 'remembered' that I had stayed there before and had the welcome back note waiting in my upgraded room. The location is fantastic for the West End or Royal Opera House and the shopping in the area is some of the best London has to offer. Room 101 was lovely and very spacious. The bed was so comfortable - I stayed it two other 5 star hotels that week- and it was by far the best. I would also recommend the restaurant as a great location for a meeting or meal. I have stayed here before with my young daughter (6- at the time) and they were lovely with children too.
5 out of 5
Recommended
for Everyone
by A verified traveler

london hotel well positioned in covent garden

Posted Apr 26, 2015
i have no bad things to say about the hotel, except, i bought this hotel and the very same day expedia were offering it to me on line over £100 cheaper than i paid, why?
5 out of 5
Recommended
for Everyone
by A verified traveler

4 días en el CGH

Posted Mar 27, 2015
Excelente experiencia volvería, la única nota discordante es que siguen con la "vieja escuela" de cobrar carisimo el teléfono de línea, unas 30 libras una llamada a España de aprox 10' Personal de limpieza, recepción, concierge, etc., impecables!!!
5 out of 5
Recommended
by A verified travelerfrom Norwich

Just the 'best'

Posted Aug 6, 2007
The best hotel in London without a doubt - friendly, courteouse, helpful and attentive staff throughout - if anyone needs a lesson in what customer service really means just get them to visit this hotel. Perfect location for visiting london with most theatres within easy walking distance. A little pricey perhaps but well worth the extra for a good nights sleep and a relaxing stay in central London.
5 out of 5
Recommended
by A verified travelerfrom Brighton

Luxury with a friendly face

Posted May 18, 2007
Lovely hotel right slap bang in the heart of Covent Garden with fantastic service and very comfortable rooms. Watch your extras as they are not cheap (esp the honesty bar) but the whole ambience of the hotel has a dangerous way of making you not really care! Highly recommended