Ratings based on 470 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.5 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from USA

Location great, but room not so much....

Posted Aug 22, 2014
The location was excellent...very close to the Tube, Hyde Park, and walking distance to Kensington Palace, among other things. The staff was pleasant and breakfast was satisfactory. However, the bed was one of the most uncomfortable beds I have ever slept in. There were two horrible pillows and when I went to the front desk to ask for more, they said there were some extras in the storage cupboard in the room in a plastic bag. I wondered why they were not on the bed? Other than the extremely uncomfortable bed, it was a pleasant stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Ideal location, clean, safe, American

Posted Aug 21, 2014
Pros: Location, cleanliness, breakfast
Location: Lots of little restaurants in neiboring streets.
Hotel is in Sussex place - an expensive area of London. It is two blocks from Paddington which is very convienient coming in from Heathrow. Hotel is very clean, rooms are small but very neat. Great place to stay
3 out of 5
Recommended
for Everyone
by A verified traveler from Coral Gables, FL USA

Close to Paddington Station

Posted Aug 19, 2014
Pros: Location, price
Cons: Not much you can do within the hotel as it is a remodeled 1860ish building.
Location: There are restaurants of all prices nearby
Good location to hit the tube, the Big Bus HOHO, and the Heathrow Express. Room small by American Standard. Continental breakfast OK.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington State, USA

Nice little hotel room

Posted Aug 19, 2014
Pros: Great location
Cons: Helpfulness of staff was highly dependent upon who was working.
Location: Very close to underground and Hyde Park/Kensington Palace
Excellent location. Very clean. Small for 3 people but functional. Great breakfast. A little warm without air conditioning. Staff were friendly overall. Would recommend.
3 out of 5
Recommended
for Everyone
by A verified traveler

Recent short single night stay.

Posted Aug 18, 2014
HOTEL GOOD LOATION AND VERY CLEAN. GOOD BREAKFAST WITH LOTS OF CHOICE. ROOM RATHER SMALL MADE WORSE BY AN EXTRA FIREDOOR BETWEEN BATHROOM AND BED!!
5 out of 5
Recommended
for Everyone
by A verified traveler from provence, france

Best hotel in Paddington

Posted Aug 13, 2014
Pros: the rooms are nice, small but the single beds are very large; ensuite very nice.
Cons: I personally don't like the liquid soap that many hotels, including this one, provide but I always carry my own, so really no other comments to make.
Location: excellent location for Paddington Express; and good assortment of tube lines, walking distance to many sights.
Superb location for many important sights in London; very clean, has elevator, good choices for continental breakfast; I highly recommend it.
4 out of 5
Recommended
for Couples
by A verified traveler from Devon

Good value accommodation

Posted Jul 18, 2014
Pros: Cleanliness, opening window, tea and coffee options, decent bathroom
Cons: For the price, area etc., don't think so.
Location: Very centrally located for all transport links and masses of attractions
Compared with many hotels in this area we thought this hotel offered a better experience. On the hottest day/night of the year we were very happy that we could open the window fully - a rarity. Room and bathroom extremely clean and we liked the window blind (rather than the usual curtains) Liked the handwash and shower cream in the bathroom and a generous supply of little milk containers for tea/coffee rather than the usual 4 that are supplied. Corridors, stairways etc., nicely carpeted and nothing looking worn or dirty. Continental breakfast included (unlike many other places) and was fine. All in all we were very satisfied.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and location.

Posted Jul 14, 2014
This hotel is clean, staff is friendly and location is really great.
3 out of 5
Recommended
for Everyone
by A verified traveler from llanelli

One night twin room stay

Posted Jul 9, 2014
Pros: Location, cheap price when booked well in advance.
Cons: Hopeless continental breakfast. How much extra would some bacon, eggs and sausage cost them?
Location: Handy for Paddington station and Hyde Park
A decent enough hotel in an excellent location. I hade a small attic twin room in reasonable condition which was very warm but they supplied a fan so had obviously reacted to previous concerns. I booked 6 months in advance and got the room for £87, good value for 2 in London. Left later and the price spirals so not such good value. The continental breakfast was hopeless. Best make it room only if you can and eat elsewhere, not something I like to do but the food was very poor. I'd stay again when next in the area but would try somewhere else first to see of similar places are better. There are dozens in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best of the bunch

Posted Jul 7, 2014
I have stayed in 3 hotels around sussex gardens in recent weeks. This one is by far the best. Cleanest and the best value.