Ratings based on 1,454 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Cary, NC

Posted Jun 29, 2015
Location: No activities near the hotel, difficult to get to, even taxi drivers unfamiliar with it, and expensive for transportation (75 pounds from the airport)
I made my reservation as a Hilton Hotel, but arrive to check in to find that the hotel was in the middle of a transition to a Doubletree Hotel. The ice machine was not available, ATM machine out of order, minimal options available for food (1). The hotel is difficult to get to, and costly by taxi from downtown area.
4 out of 5
Recommended
for Everyone
by A verified traveler from Norwich

Unusually placed London hotel

Posted Jun 29, 2015
Pros: The ferry ride, the room, the terrace, the good nights sleep and the choc chip cookie on arrival!
Cons: the arrival procedure - it took a long time....
Location: it is a bit out of the way if you're planning to be in central London, but its great if you need to be in the Docklands, O2, Greenwich areas.
The hotel was extremely busy when we arrived but the staff were very competent and professional. The room was well designed , comfy and clean and had a great balcony with a side view over the river - all we needed for a nights stop over. The bar had a great view over the Thames and it was lovely to sit out on a balmy night and watch the lights and the boats.
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Quiet location with good view of Docklands

Posted Jun 23, 2015
Our initial room was very hot and the heating could not be controlled however staff immediately changed our room for us. The rooms were adequate and clean. A good view from the bar patio of Docklands. Transport into and out of main attractions was good if you do not mind 20 -30 mins to get to them. This is compensated for by the cheaper price than a central London hotel. You either got to Canada Water by tube, then C10 bus which took you directly to hotel or tube to Canary Wharf, then 10 minute walk to the Wharf itself were a ferry took you directly to hotel across the river.
3 out of 5
Recommended
for Everyone
by A verified traveler

the hotel is nice but under constructions!!

Posted Jun 17, 2015
Pros: it will be nice at one point
Cons: see comment before
Location: nothing around, but if oyu take the shuttle boat you are incanary wharf with some restaurants
to arrive there it has been a nightmare 2h by bus from just holborn...if i knew in advance that there was the shuttle boat from canary wharf it would have been very useful!!! hotel is nice, but it's totally under construction...again it would have been nice to know it in advance....
3 out of 5
Recommended
for Business Travelers
by A verified traveler

dicht bei Canary Wharf

Posted Jun 17, 2015
Pros: die Lage
Cons: neien
schöner Pub in der Nähe Hotel wird zum Double Tree umgebaut.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location. Ferry to canary wharf very efficie.

Posted Jun 10, 2015
Pros: Location
Cons: Cleanliness. Hair in the bath.
Location: 02 canary wharf, excellent for using Thames clippers.
Reception area being refurbished and smelt. Location good. Didn't use ant facilities in the hotel.
Comment from Hotel Management
Jun 12, 2015 by amie.gotts@hiltn.com, Hotel Management
Thank you for taking the time to share your feedback about your most recent stay with us at Hilton London Docklands, I do hope we get the chance to welcome you back. Kind Regards Amie Gotts
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 10, 2015
Sehr schöne Lage - allerdings wird gerade renoviert und gestrichen
Comment from Hotel Management
Jun 12, 2015 by amie.gotts@hilton.com, Hotel Management
Thank you for taking the time to share your feedback. Kind Regards Amie Gotts
3 out of 5
by A verified traveler from 日本

ヒルトンもレベルが落ちた

Posted May 19, 2015
設備:迷路にようなホテル。部屋の目的地につけない。ルームナンバー指定のエレベーターは故障中。駐車場もどこにあるかさっぱりわからない。第二駐車場も迷路で遠く、ホテルへの抜け穴的道はあるがプロでもわからない。 部屋:広くて小綺麗だがすきま風が寒い。エアコンもない。ベッドは悪くない。 食事:不味くはない。種類が少ないがセレクションはよい。しかし二日目は昼間から晩まで工事中でうるさく埃っぽく最悪だった。2日目の晩飯はキャンセルした。 ロケーション&交通機関:レンタカーがないと終わってる立地。旧造船所のドックヤードを利用したホテルなので趣はある。好きな人にはたまらないと思う。目の前のテムズ川挟んで新金融街カナリーワーフが見えて景色はすごくいい
3 out of 5
Recommended
for Everyone
by A verified traveler from Napa, CA

Good for Busines in Canary Wharf

Posted May 7, 2015
Pros: Staff was relatively helpful about finding transportation to central London or the Canary Wharf.
Cons: Training of the staff in systems. I arrived on the day before the London Marathon, and your front desk though well staffed was a bit overwhelmed.
Location: This is an excellent location for those doing business across the Thames in Canary Wharf, but difficult for those who want to have access to London.
The hotel was in good condition, and the staff friendly but a bit overwhelmed. The location is a short ferry ride from Canary Wharf, but if you are a tourist you are very far from the sights and restaurants. Even the subway is a brisk 25 minute walk away. I was double charged for a taxi to the airport (75GBP). It seemed easy enough to clear up as I had kept the receipts but it took nearly half an hour on the phone to straighten out, and the promised refund and statement have yet to appear two days later.
4 out of 5
Recommended
for Everyone
by A verified traveler from Helmond

Goed hotel, heerlijk ontbijt

Posted May 5, 2015
Pros: Heerlijk ontbijt.
Cons: Gratis WiFi op de kamers zou echt een verbetering zijn.
Location: Het Hilton ligt buiten het centrum, maar openbaar vervoer mogelijkheden zijn goed dus je kunt overal makkelijk komen.
Het Hilton is een goed hotel, mijn dochter en ik hadden een heel ruime kamer die heel schoon was. Jammer alleen dat er geen aparte douche was, gelukkig wel een bad waar ook in kon worden gedoucht. Het ontbijtbuffet is echt een aanrader, er is een ruime keuze en wat niet al standaard aanwezig is kan op verzoek ook nog voor je worden gemaakt. Er is een shuttleservice met een boot naar de overkant van de Thames en er stopt een bus voor het hotel die je naar het dichtstbijzijnde metrostation brengt. Het feit dat het hotel niet echt in het centrum ligt is dus eigenlijk niet echt een probleem. We waren hier voor de tweede keer en zullen waarschijnlijk nog wel eens terugkeren.