Ratings based on 1,679 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Easton, MD

Convenient for Heathrow

Posted Feb 11, 2015
Pros: Decent standard of accommodation, nicely appointed rooms with good bathrooms and good bed. Good location for Heathrow.
Location: Heathrow airport Terminals 1,2,3 about 10 minutes. Terminals 4 and 5 about 15 to 25 minutes.
This is a modern, decent quality hotel a little way from Heathrow on Bath Road, it is a little farther than some of the more expensive hotels serving the airport, but I have stayed here several times because it is still convenient for the airport. On-site parking is around 14GBP. Be aware there is no courtesy shuttle, so it is either a bus or a taxi to the terminal. Driving is pretty close to the rental car return or the long stay car park for Terminals 1,2,3. a little farther for Terminals 4 and 5 (still only about 10 to 20 minutes).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wales

Nice hotel, ideal location for airport

Posted Feb 10, 2015
Pros: Very polite friendly staff, lovely room
Cons: Was a funny smell in the corridors, musty type not quite sure what it was
Location: Ideal location for Heathrow, everything you need close by, Tesco, Moniz cafe bar & take outs on your doorstep, nice put 10 mins away
Lovely hotel, clean, tidy, comfy beds. No problem requesting extra teas coffees etc. Iron & hairdryer provided. Restaurant and bar quite expensive but we went to a lovely little cafe bar called Moniz, gorgeous fresh cooked food, very reasonable prices, nothing to look at but well worth a visit
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 6, 2015
NICE HOTEL,CLEAN,COMFY,AND CLOSE TO HEATHROW AIRPORT
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Franicsco

Good location but slow bus service from LHR

Posted Feb 5, 2015
Pros: Price and location
Cons: Shuttle to airport to avoid Hoppa
Location: Food available
Pleasant and close to airport. Slowest of shuttles from airport ... a pain after distant arrival.
3 out of 5
by A verified travelerfrom s

Ok hotel let down by employees

Posted Jan 26, 2015
Hotel itself is well located for LHR. Parking is £11 a night! Room was good with an excellent mattress and great bathroom. Clean throughout. Good size TV. But air con/heating was a nightmare. Had to request a heater. Staff had no idea of customer service, barely acknowledged you and breakfast staff were close to being rude! Wouldn't stay again as plenty other hotels in the area to try. This double tree Hilton is a far cry from my previous experience of the one in Leeds and sadly it's simply down to the employees and more importantly the lack of training and management they probably receive. It's a London thang as they used to say.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, Can

Great Hotel to stay at.

Posted Jan 20, 2015
This hotel was excellent, staff extremely courteous and if we came back to London we would definitely spend more time there. Easy access to Heathrow Airport.
1 out of 5
by A verified travelerfrom London

Poor front desk

Posted Jan 16, 2015
Pros: Room was good
Cons: Front desk staff attitude
At the end of my stay I requested a bill. That is not a difficult request for a reception desk. The front desk manager said he could not provide me with a printed bill, not because the printer was not working but just because I had prepaid the room. I stay a Hiltons often, prepaid rooms, and this is the first time this has ever happened. His attitude was take it or leave it is your problem. This is an utterly disgraceful attitude from a front desk manager (Kevin). so for business travelllers you will not get a bill to claim expenses.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Very close to airport

Posted Jan 13, 2015
Pros: Loved the bed
Location: Really close to Heathrow and our car rental depot
The staff were very friendly and our room was a nice size with a very comfortable bed. Great pillows too. I would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hawaii

Need to change the old name to double tree

Posted Jan 12, 2015
Great room perfect hotel Only downside was to get there: I couldn't find a bus because they still use the previous name of the hotel: need to make sure diuble tree is listed on the sign at the airport. Everything else was perfect!
4 out of 5
Recommended
for Everyone
by A verified traveler

Efficient for Heathrow.

Posted Jan 10, 2015
Clean, efficient and value for money when we needed a hotel for our early flight from Heathrow the following morning.