Ratings based on 127 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
for Familiesby A verified traveler from Boston, MA
Perfect location in LondonPosted Aug 26, 2014
Pros: Overall charming atmosphere, comfortably chic decor
Cons: Location of the waste can in the bathroom should not be where guest would kick it to get close to sink. It should be on the side of the water closet.
Location: Cafe Pierre, Scott's, Tea at the Ritz, Underground, Leister Square, Piccadilly, Fortnum & Mason
Wonderful experience - the staff was very polite, helpful and accommodating making sure we were well situated.
for Everyoneby A verified traveler
Excellent hotel and servicePosted Jul 15, 2014
Beautiful and well-located hotel in St James. Rooms were spacious for London.
Recommendedby A verified traveler
Posted Jun 4, 2014 on Hotels.com
Very accommodating, outstanding service, friendly staff
for Everyoneby Stuart from Somerset/Spain
Good hotel, helpful staff, some quirks!Posted May 30, 2014
Pros: Location, comfort and the staff
Cons: Wifi ; very intermittent and could be better
Location: Easy to get to every part of central London.
When we arrived we were shown to a very cramped room with a small double bed - the front desk staff were very helpful and we ended up in a more comfortable room. But if they had been unable to move us we would have been unhappy with this accommodation for our four night stay. Overall the hotel is well above average, the staff are well trained and charming. The bed was very comfortable and we slept well! We tried to negotiate a rate with breakfast included but were offered only the rack rate of UKL35 per person for an English breakfast - we ate nearby for UKL10 each - if they had offered a reasonable rate we would have eaten at the hotel. The location is excellent and despite the comments above we will happily return.
for Couplesby A verified traveler
Duke HotelPosted May 30, 2014
Pros: location, room, staff, lounge. all excellent
Great English hotel in a prime location. The rooms were fine and the bathroom bigger than I expected. Easily a 5 star hotel.
for Everyoneby Steve from Sunderland
Luxury hotel in a great location.Posted May 20, 2014
Wonderful stay, great staff, excellent central location in a secluded area of St James'.
Recommendedby A verified traveler
Quintessentially LondonPosted May 15, 2014 on Hotels.com
Dukes hotel is rightly a London institution and for that absolutely English experience, there is no better boutique hotel. couple of slight glitches around a taxi booking but not a major problem at all. One slight irritation is the older technology in the rooms - there is no docking station for the newer style of iPhones or an international socket which would have been useful. This was my second stay at Dukes and I will be returning next week, so it's fair to say I'm a big fan!
Recommendedby Lee from Washington DC
Lovely place to stayPosted May 13, 2014 on Hotels.com
Nice room, lovely hotel, upscale but small and personal. Would definitely stay there again.
Recommendedby Mills from London
Posted May 5, 2014 on Hotels.com
by Stefan from Hazeley Heath
Great location, but not enough attention to detailPosted May 3, 2014
I chose the hotel for its location. I received a good welcome upon check in. The lift up to my fifth floor room was stuffy, as it was a warm day and the lift was not air conditioned. The button for the fifth floor had been pushed inside the trim panel at an angle, not giving a great first impression. The room was spacious, but had an old and noisy air conditioning unit. It was comfortable, rather than luxurious, with a very nice walk in wardrobe. The bathroom was tired, but featured my favourite REN toiletries, a nice touch. The bed linens were of a high standard. The free wifi was slow, it worked on my iPhone, but not on my iPad. I had a small bottle of diet coke from the mini bar and was charged an outrageous £4. I am used to steep mini bar charges, but this was extortionate. Did I complain to the hotel about any of these issues? No, because I was only staying one night. Also, I am a pragmatist, there were so many little issues with the room that were wrong ( I forgot to mention the lack of a shaving mirror and a table lamp with a broken bulb) that it was clear that whatever I said would not change the culture of this hotel. I would not stay here again and I have been fortunate enough to stay in the best five star hotels in London and they leave Dukes far behind.