Ratings based on 118 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel and service

Posted Jul 15, 2014
Beautiful and well-located hotel in St James. Rooms were spacious for London.
4 out of 5
Recommended
for Everyone
by Stuart from Somerset/Spain

Good hotel, helpful staff, some quirks!

Posted May 30, 2014
Pros: Location, comfort and the staff
Cons: Wifi ; very intermittent and could be better
Location: Easy to get to every part of central London.
When we arrived we were shown to a very cramped room with a small double bed - the front desk staff were very helpful and we ended up in a more comfortable room. But if they had been unable to move us we would have been unhappy with this accommodation for our four night stay. Overall the hotel is well above average, the staff are well trained and charming. The bed was very comfortable and we slept well! We tried to negotiate a rate with breakfast included but were offered only the rack rate of UKL35 per person for an English breakfast - we ate nearby for UKL10 each - if they had offered a reasonable rate we would have eaten at the hotel. The location is excellent and despite the comments above we will happily return.
5 out of 5
Recommended
for Couples
by A verified traveler

Duke Hotel

Posted May 30, 2014
Pros: location, room, staff, lounge. all excellent
Cons: nothing
Great English hotel in a prime location. The rooms were fine and the bathroom bigger than I expected. Easily a 5 star hotel.
5 out of 5
Recommended
for Everyone
by Steve from Sunderland

Luxury hotel in a great location.

Posted May 20, 2014
Wonderful stay, great staff, excellent central location in a secluded area of St James'.
3 out of 5
by Stefan from Hazeley Heath

Great location, but not enough attention to detail

Posted May 3, 2014
I chose the hotel for its location. I received a good welcome upon check in. The lift up to my fifth floor room was stuffy, as it was a warm day and the lift was not air conditioned. The button for the fifth floor had been pushed inside the trim panel at an angle, not giving a great first impression. The room was spacious, but had an old and noisy air conditioning unit. It was comfortable, rather than luxurious, with a very nice walk in wardrobe. The bathroom was tired, but featured my favourite REN toiletries, a nice touch. The bed linens were of a high standard. The free wifi was slow, it worked on my iPhone, but not on my iPad. I had a small bottle of diet coke from the mini bar and was charged an outrageous £4. I am used to steep mini bar charges, but this was extortionate. Did I complain to the hotel about any of these issues? No, because I was only staying one night. Also, I am a pragmatist, there were so many little issues with the room that were wrong ( I forgot to mention the lack of a shaving mirror and a table lamp with a broken bulb) that it was clear that whatever I said would not change the culture of this hotel. I would not stay here again and I have been fortunate enough to stay in the best five star hotels in London and they leave Dukes far behind.
5 out of 5
Recommended
for Everyone
by jody from south carolina. usa

Wondeful

Posted Apr 20, 2014
The hotel was beautiful. Staff very friendly and helpful. Best experience. Loved it! Very tolerant of imgnorant tourist. Lol
5 out of 5
Recommended
for Everyone
by Chris from Vancouver

Nice boutique hotel with a great location

Posted Apr 1, 2014
Stayed that the Duke Hotel for 3 days and the service was top notch. The room was spacious and modern while the hotel had lots of British character. Nice little gym as well.
5 out of 5
Recommended
for Business Travelers
by LIsa from Washington, DC

The quintessential British experience

Posted Mar 4, 2014
Pros: My room was lovely, as were the other areas of the hotel. I loved Dukes' Bar and my world-class martini. The food was delicious.
Cons: The only thing I would change is the air filtering in the Drawing Room. Cigar smoke wafts in from the Cognac and Cigar garden.
Location: Very walkable section of the city. Buckingham Palace is a stone's throw, as is shopping in Piccadilly and Oxford Street. Perfectly situated.
My stay was divine. The hotel's "Duchess Program" - for single female travelers - made me feel well cared for. The staff was attentive, politely and perfectly responding to my every need. I truly never felt alone. The dining options were amazing and the facilities were beautiful. I would surely stay again.
5 out of 5
Recommended
for Everyone
by Sue from Banbury, Oxon

Dukes Hotel Return Visit

Posted Mar 2, 2014
Pros: It is a quiet and peaceful location, but in a very central position for many attractions of London. I felt looked after and special.
Cons: It might help to remind residents when they check in about the need to book a table in the bar, if you wish to enjoy a martini in original surrounding
Location: It is a perfect location just off Piccadilly and close to Leicester Square, the RA, short distance from Buckingham Palace and excellent shopping.
My second stay at The Dukes Hotel and yet again a fantastic experience. This time I invited a friend to join me for lunch at Forty Six, which was excellent. The whole stay included exquisite food and beverages. I would recommend the hot chocolate.The staff were extremely attentive and nothing was too much trouble. I shall definitely return again.
5 out of 5
Recommended
for Couples
by alex from san diego, ca

Excellent Hotel

Posted Feb 15, 2014
Pros: The service at front desk was magnificent!!! From explaining directions to personal suggestions where to go in London!! Thank you!!
Location: This hotel has the best location in London!! Just minutes away from the Buckingham Palace, Big Ben, London Eye , Trafalgar Square and Picadilly Circus
What a great Experience. Since our arrival at Dukes the service was outstanding. I would not hesitate to stay at this hotel for my next trip to London. Me and my wife had a great time. Thank you Dukes for making these trip unforgettable!!