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Reviews of Earls Court Gardens Hotel - Guest house

2 out of 5
Earls Court Gardens Hotel - Guest house
36 Earls Court Gardens, London, England

Reviews

3.2
Rating 10 - Excellent. 3 out of 128 reviews" "
Rating 8 - Good. 2 out of 128 reviews" "
Rating 6 - Okay. 15 out of 128 reviews" "
Rating 4 - Poor. 27 out of 128 reviews" "
Rating 2 - Terrible. 81 out of 128 reviews" "

3.6/10

Cleanliness

4.2/10

Staff & service

3.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a basement room accessed from a small outside stairway. The room was stiflingly hot and tiny.

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a pleasant stay!
When I arrived to leave my bags prior to check in the lady on reception pretty much barked at me, no customer service whatsoever. When I came back to check in after 3 the front door was locked and after ringing the buzzer for ages another guest phoned reception, just at that the receptionist popped her head up and came to open the door. The condition of the hotel is very poor, dangerous loose carpets, plaster flaking off walls and a grubby room with a mattress which doesn't fit the bed. The noise from the adjacent trainline is unbearable but the room was so small and hot it was impossible to close the windows. The positive for this hotel is that it is right beside Earl's Court tube station and there are lots of good places to eat and drink nearby. I fully expect the most basic of hotels at such a cheap price, however there is no excuse for a hotel to be in such poor condition and for some of their staff to be so rude.

2/10 Terrible

vasudevan, Ann Arbor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why did I stay here? Not worth it
Bad hotel; will not stay there again. Noisy next to the trains, incredibly small bathroom, no wifi - I reported it and they said they will look into it but nothing was done ( I stayed there for three days). My room was in the basement and the corridor was filled with laundry bags which were never cleaned. Old towels; no phone in room. The tv did not work well ( poor reception) even though it was supposed to be satellite/cable. Definitely will not stay there again or recommend it to others

2/10 Terrible

Robert, Newquay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bäh
Unfriendly staff and little box rooms only.

2/10 Terrible

Kitty, Boston, MA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Burnt Horribly by a Fire - DO NOT STAY HERE
I cannot understand why this hotel is even available on Expedia. When we arrived it smelled strongly of smoke. Burn marks on the walls. Construction crew members were walking the building like hungry ants on a carcass. Our room had exposed wires on the walls and hanging from the ceiling. Depraved graffiti also lined the walls and bed frame. It looked and smelled like a no-tell Motel. The bathroom was little more than a closet. The floor had gaping holes in the tiles and the shower ceiling had caved in. When confronted, staff didn't apologize and gave no excuses. I told them that there was no way we could stay in such disgusting accommodations. The young woman at reception merely shook her head in acknowledgment. The hotel had been this way for months, not days. We were forced to search for a different place to stay. At such last minute notice, we were eventually forced to stay at a youth hostel.

2/10 Terrible

Amitoj , Waikato, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended
Clean, but old, needs extensive maintenance repairs and upgrades.

2/10 Terrible

josephine, Enfield

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hovel
I actually thought it was a mistake and i was not at the right place. Their were workmen on stairs and entrance into my so called room which was outdated, filthy, pipes and wires hanging from different places and a telly that was used in the 1800's. This is a hovel not a hotel. Did make a complaint said there was a fire and they were doing there best, blamed hotels.com for not telling me this.

2/10 Terrible

why did i stay, lancashire

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible is not the word
Somebody will get serIously injured if this so called hotel is not shut down, the street is better and that's not taken lightly, yes it's a budget hotel but so is travel inn and that's like a 10 star compared to this place. My goodness too may things to list, rather say nothing is right, dangerous electrics unclean everywhere, it's supposed to be going through with upgrading some rooms, so this may be there excuse, but sorry it looks like it's been like that for the last 50 years. Pictures of the rooms that were on when I booked can now not be found, very strange, disgusting.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
filth
No other words than absolutley disgusting

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
not a pleasent stay
The worst thing was the sound of the tube early in the morning but not only this , the whole hotel is in improvement so it should not be opened until finish of upgrade .

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Requires a facelift
Thankfully was only staying one night, it was the cheapest hotel in Earls Court, perfect spot & surroundings, just desperately needs a complete facelift.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place I have ever stayed in.
Worst place ever I was in the military and I have been to the jungle and Middle East wars and all the placeses I have been was a lot better than this hole don't go it's a dump and your clothes will remind you of it days after the smell is unbelievable don't go

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barely fit for human habitation
This hotel is barely fit for human habitation. I know many people look at these reviews and see young travellers complaining about perfectly good b and b's etc, but I'm a seasoned traveller used to roughing it, and believe me - this hotel is without merit. There is dirt on every surface, rust on pipes, rubbish behind furniture, mold and rust on bathroom ceilings. The drains of the shared bathrooms block easily. TV cables have exposed wiring, and the TV does not work. The wifi does not reach the second floor. The only person on duty is a 20 year old who has no authority to fix or change anything. A shocker beyond all shockers

2/10 Terrible

Sino

Disliked: Cleanliness, staff & service, room comfort
Noisy next to the tube lines
Very basic, really small, noisy and really worst for wear. Better off sharing at a hostel room

2/10 Terrible

Mazen, London

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel to stay in and not worth any penny
Well it was a terrible place to stay in. The bed is not comfortable at all, and the noise that is around you is crazy. You can hear the people in the other rooms and when it comes to comfort it is too bad because the bed isnt gd at all and there is a bad smell around and its so hard to sleep because of the smell and the train station so close. With respect to the location it is close enough but not a gd place to stay in general. It was my worst stay ever.

4/10 Poor

RegShoe, Glasgow

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very poor
I booked a non-smoking room. When I entered my room you could smell stale tobacco from the walls and carpet, although the room was clean enough. The male receptionist had a real problem understanding English and asking him a question was like drawing teeth. You could feel the springs from the mattress, which made sleeping in the bed a bit uncomfortable.

2/10 Terrible

Anna, Ashford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Worst place I've ever stayed. It should be closed! Dirty, filthy, horrible location

2/10 Terrible

Asters

Disliked: Cleanliness, staff & service, room comfort
Nightmare
Dirty, smelly, moldy, noisy, unfriendly and an over all terrilble hostel experience. You can not sleep here. Too much noise from the tube if you can survive the smell and the unfriendlieness from the personell. They can not help you if you want to change your hotel. You have to pay full prise.

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
ON TOP OF TUBE TRACKS, this wasn't mentioned and as it's on the circle and district line you will have a tube go by every 3-5 minutes, location is good, great for dumping your bags and leaving for the night it's convenient considering it's next to the station, for budget you can't complain about the room or cleanliness just the constant tubes is tough to bare!!!

2/10 Terrible

Nyjets, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't not stay here
The only good thing I can say is that the sheets was clean but apart from that the place was disgusting strange mould damp smell if you take a shower or bath you will come out more dirty than you went in stay away!

2/10 Terrible

ddkk, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location -- only
The cleanliness of this hotel is horrible. Despite I had experience in budget hotel with shared bathrooms, the service provided by this hotel is not up to standard. The bathroom which I should share is very very dirty: it stinks, full of mosquitoes, and no hot water. When I approached to the front desk, what I was told was they were fixing it and I could use other bathrooms. So I've explored 3 more bathrooms and located one of them was having hot water. Luckily I finished it before a long queue. During my searching for bathrooms, no one of the hotel was helping me. This hotel is excellent on the location, but unfortunately it is not a hotel you want to stay.

4/10 Poor

sarah

Disliked: Cleanliness, room comfort
Easy to find, close to earls Court station
Cleanliness left a lot to be desired, needs a lot of updating, but what more can you expect in that area of london for so little? Bedding and communal areas were clean, but that is all that was! Staff told me initially that I would be fine parking outside, then a different member of staff told me otherwise!

4/10 Poor

anon, f

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Good for a cheap bed, not much else
It was dirty and in need to referb Train lines that went right outside so was noisy, didn't help that the window was single glazed and didn't shut properly.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
When I arrived at the hotel around 11:30 PM, the door was locked and I had to walk a block and a half to pick up my key. The key was for a different room from the one listed on my bill. The sheets were stained, towels scattered on the bed, window wide open without a screen. The bathroom on my floor was unfinished. I normally deal well with modest accommodations, but this was overall unacceptable.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Short stay in Earls Court Gardens Hotel
First I must say it's not so bad just only for sleep. Very close to tube Earls Court Station. We love to go to Greggs and eat breakfast. But stay in basement is not good. kindly provide new bathroom.

4/10 Poor

Ucchan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Nico, Bristol

Disliked: Cleanliness, staff & service, property conditions & facilities
Budget hotel near earls court station
Good location for trains to the center. Room was shabby with a sheet as a curtain. Price was good but one night would be enough. If all you need is somewhere to rest up before a journey then Earls court garden is for you. If your on a visit to the capital for a few days find another Hotel with top reviews.

4/10 Poor

lisa, rugby

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
good location, staff friendly, room poor
Staff very helpful and gave me ground room. But bed was missing slats, there was a lot of mould in bathroom, and wiring on TV was possibly illegal ( wiring TV and freeview into same plug?!) However, great location and maybe that's all you can expect for that price in London?

2/10 Terrible

Barry, Wigan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot water tap was leaking and cold water tap didn't work. The lights in the room didn't work and the room was infested with ants. The hotel is next to Earls Court station so trains were passing by until after midnight and from 5am which were noisy. When I spoke to the owner about the state of the room, he couldn't speak English.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible stay
I have never stayed in somewhere this bad! There was a handprint on the wall which looked like blood. There was paint on the bed sheets and mould in the bathroom! The dodgy wiring was also questionable. Its a shame because its a really good location and could be a gold mine!

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Cheap hotel good location
The hotels in a great location in Earls court a few minutes away from the tube station which is 7 minute journey to Central London. Staff were nice enough but desk wasn't always open so notify them first what time you want to check in/out. Clean room bed sheets and towels but there were ants in the downstairs room and the bathroom wasn't very nice and I wouldn't of used the shower but it was ok as we were only there one night

2/10 Terrible

andy, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rats would not stay
Cold, hell and cold and stay away It's better to stay at home

6/10 Okay

Jane, OKlahoma

Liked: Cleanliness
Close to tube
Close to tube, but very noisy because of it. Staff is helpful. WiFi is a very weak signal, but can get in the lobby. Rooms are small, stairs are steep but price is cheap for London.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Earls Court Gardens Hotel Upon arrival at the pre-booked hotel, I was told by the duty manager that the hotel was full and I did not have a room. This was at 6pm and was left with no options to re-book, etc. The hotel made no attempt to help me and I was left stranded. What are Expedia going to do about this? I look forward to your quick response.

2/10 Terrible

jack, sydney

Disliked: Cleanliness, property conditions & facilities, room comfort
terrible terrible and terrible
terrible place to stay, london airport staff not helpful, in the end we spent lots of money on taxi, while it is only a short distance away by the train.

2/10 Terrible

trinilam

Disliked: Cleanliness, staff & service, room comfort
Unsecure night
It was a bad experience. We arrived late and we need to walk 500m to another hotel to collect our room key. The room is small, tiny. No space for luggage you can only put them on your bed. The toilet is dirty and small. The room door can break in easily. This is the worst hotel i ever stay in my life.

6/10 Okay

Verified traveler

Disliked: Staff & service
Ok Hotel
The hotel is decent and in a quite convenient location to travel around London.

2/10 Terrible

matemanuel2

Disliked: Cleanliness, room comfort
Not good hotel
This hotel should be clasified as a hostel This kind of hotels shouldn't be in a list like yours CLUB this is a hotel to be listed as a backpackers hotel

4/10 Poor

James, Florida

Disliked: Staff & service, property conditions & facilities
Close to Earl's Court Station
The locatin was good except that one could hear the trains passing throughout the night.

4/10 Poor

The hotel insider

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not that good
When i saw the pictures i was expecting a nice cheap hotel, but when we arrived even the taxi driver told us "I'm afraid that's your hotel". The room was really small, the tube statiuon is at one side of the room so at 4 am we were to and unable to sleep again. The bed mattress was just springs, it was not worth it at all. They have a better hotel 2 streets away, it's a far better one and we switched to it, we paid a 22l difference per night.

2/10 Terrible

ajneal

Disliked: Cleanliness, staff & service, room comfort
Disgusting. Rodent Infested.
The location was great, fantastic restaurants nearby and minutes walk from the underground station. Lovely hotel around the corner that we got moved to as we complained! But the hotel was vile. we had a mouse run around the room (all captured on video) the carpets were not fitted, it smelt of smoke and leftover pizza. Staff could barely speak english. Mouse traps everywhere and mouse hole filler. Do not recommend.

2/10 Terrible

xTraveller

Disliked: Cleanliness, staff & service, room comfort
Never again.
I should have seen the ratings before the reservation. The worst ever. Never again.

4/10 Poor

nickname123456789

Disliked: Staff & service, room comfort
basic and noisy
Train rails are located right behind and the windows are quite thin, so it's hard to get any sleep. Reception closes early and opens late, so if you're planing to check out early in the morning the close-to-a-tube-station advantage is entirely lost, since you have to walk 7 min in the opposite way to another hotel to get your £5 deposit for the keys. Quite cheap though.

4/10 Poor

Nikkia

Disliked: Cleanliness, staff & service, room comfort
Bog Standard
This hotel is a good idea if you aren't planning on spending much time in your hotel but need somewhere to store your belongings when visiting London. I wouldn't recommend it for longer than a weekend. It isn't very clean and is very minimal. The room we had in particular was to the back of the building directly above the tube lines - which meant that every 3 minutes you would here the tube go past, with the window open it was VERY loud and even with the window closed it was bordering on unbearable as the windows are single pane and very old. We were visiting London for 3 nights for a festival and were so tired after spending all day at the festival that it didn't interfere with our sleep much on night 2 and by night 3 it didn't bother us at all - we even slept with the window open. The rooms were very hot with no fan/air con which mean you need to choose between heat/noise. To sum up this hotel is relatively cheap and was perfect for what we wanted it for. The only downside was the noise from the tube and the lack of cleanliness in the shared bathroom - It wasn't cleaned properly the whole time we were there - by the end of the weekend the shower drain was blocked and the mould/lime-scale was pretty bad from the start. This hotel is perfect if you are looking for something cheap and your expectations are low.

2/10 Terrible

phyroch

Disliked: Cleanliness, room comfort
Don't go there, you'll be sorry.
The trains are 10 ft from your window. That's every 5 to 7 minutes from 5AM to 1:30AM the next morning. That's 3 1/2 hours of sleep. That's not the only problem. No breakfast; everything is falling apart; bed covers spotted and dirty; no lift. No bedside lamp, just an overhead florescent light fixture. The sheets were clean. I didn't see any bugs and the man at the desk was nice. It's was even cheap. $177 for 2 nights. First time I used Cheap of the week. don't they check these places out first?

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible bed and constant loud train
The service was fine, but the room was insufferable. We could feel every coil from the box spring in the bed and the room was very hot. We had to keep the windows open to cool it down and the extremely loud trains right next to the hotel went all night long. Usually there is no hot water in the showers and when there is it is scalding.

2/10 Terrible

Jleb

Disliked: Cleanliness, staff & service, room comfort
Jleb
Room was very dirty, no hot water. Never stay again.

2/10 Terrible

Belma

Disliked: Cleanliness, staff & service, room comfort
Stay far far away!
The only positive note about this hotel is its proximity to the Earls Court tube station. It was a short and easy walk to the station and from there you could get wherever you needed. That being said, our hotel experience was atrocious. It smelled moldy the moment you walked in. You do not have your own private bathroom. The room was tiny and DISGUSTING. The tv chord was chewed off by a rat, whom we meet that night while sleeping. I found chewed gum from a previous hotel guest. The bed was small and the mattress sank in one corner....need I say more? Finally, you won't realize this in time to cancel your reservation as cancellation time ends before check in time begins. Do not book this hotel...you have been warned.

2/10 Terrible

Gilliebeans

Average .
Get what you pay for , in London , hotel was very close to the tube station , room was clean , tv was'nt working and receptionist said they wld fix it the following day .. would stay again , just for a night .