Ratings based on 2,595 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Boston, MA

Room too small and cramped for the price

Posted Jul 28, 2015
Pros: The staff.
Cons: Larger rooms or do not put a bed in the room with the kitchenette and table.
Location: The location is great - close to two underground stations and near Hyde Park and many restaurants.
While this hotel is in a great location, the room we were given was very cramped. As a result, it was uncomfortable to spend any time there. There was no open living room area as we had been told. In fact, one of the beds was two feet away from the kitchenette and we could barely sit at the table to eat. The one bright spot was that the hotel staff was friendly and helpful.
3 out of 5
by A verified traveler

Utrolig hyggelig personale, forklarende og blide.

Posted Jul 21, 2015
Pros: Personalet.
Cons: Dårlig ventilasjon, rett og slett for varmt på rommet,
Location: Fantastisk beliggenhet.
Det var ekstremt varmt på rom 202, det var så varmt at det nesten var umulig å sove. Eneste som var der var en gammel vifte. Varmen ødela opplevelsen av et ellers fint hotell. Vi kommer nok ikke til å bruke hotellet igjen, med mindre aircondicion installeres.
4 out of 5
for Families
by A verified traveler

Dejligt lejlighedshotel i fine omgivelser

Posted Jul 20, 2015
Det var en god oplevelse at bo på dette dejlige lejlighedshotel tæt på den hyggelige handelsgade Queensway i behagelig afstand til bus og undergrund.
2 out of 5
by A verified traveler from seoul

서비스가 좋지 않다

Posted Jul 15, 2015
베드 타입 리퀘스트랑 다른 방이 배정되어 카운터에 연락 했더니 오늘은 만실이라 불가 하고 내일 오전 아홉시에 변경해주겠다는 약속을 했지만 그 다음날도 역시 만실이라 불가 하다는 성의없는 답변만 돌아왔다
3 out of 5
by A verified traveler from Orlando Florida

Nice Location but Bad Room Comfort

Posted Jul 13, 2015
Pros: Location Staff
Cons: Wifi Service A/C conditioning in all rooms
Location: Location is excellent. Close to Underground, some restaurants, supermarket.
Excellent Location. Room Clean Included Refrigerator, microwave and kitchen. WIFI service Too SLOW. Non A/C Conditioning. Very HOT room in summer season.
4 out of 5
for Everyone
by A verified traveler from Stockholm

Bra läge

Posted Jul 8, 2015
Bra läge med tunnelbana, jätte enkelt att ta sig in centralt. Personalen var hjälpsam när man behövde de. Minus bara för heltäcknings mattan och obekväma bäddsofforna.
4 out of 5
for Everyone
by A verified traveler from Vermont

It's got some good and some bad factors

Posted Jul 7, 2015
Pros: Location is excellent. Staff works hard to accommodate you. Ask for an air-conditioned room if you're there in the summer.
Cons: Wi-fi is marginal at best. Shameful at worst.
Location: Great location! Walk to Queensbury, Notting Hill. Many great restaurants. Kensington Park is a plus.
We got a family apartment, which is basically a one-bedroom that has a couple of futon mattresses in the living room. You'll be surrounded by people from all around the world, which is nice. And this hotel is in a great location, near to shopping, restaurants, Kensington Gardens, two tube stations. It's really convenient. NOTE! There is a LOT of construction going on. They start at 8:00 am and go until 5:00 pm (1700 hrs) It's noisy.
3 out of 5
for Everyone
by A verified traveler from San Francisco

Family Apartments

Posted Jul 6, 2015
Pros: Hotel was clean and in a convenient location. Staff was nice and helpful.
Cons: Redesign the living area to give a little more walking space. Reposition the door stopper in the bathroom to make it non-hazardous to guests/staff.
Location: Plenty of international restaurants to choose from. Hotel is close to two Tube stations. Hyde Park and Kensington Palace is within walking distance.
Overall the room is fine but the living room in the family apartment we had stayed in was a bit tight. There was not much walking space around the dining table area. In the addition, the bathroom had an odd smell which we couldn't get rid off. There was also an oddly placed door stopper sticking up on the bathroom floor which people can easily trip over. Surprised the hotel did not think this can be a liability.
3 out of 5
for Families
by A verified traveler from Sydney Australia

Great location, family friendly, needs aircon

Posted Jul 5, 2015
Pros: Great location
Cons: Room needs better ventilation
Location: Princess Diana playground, the park and Serpentine, the Science museum, easy walk to some fantastic restaurants
Really enjoyed the location and walked or tube everywhere we wanted to go. Family enjoyed the location and we felt quite at home there. The room was clean and ok however it was extremely stuffy / hot and we had the window open with the fan running the whole time and even then was not comfortable inside for some reason - could benefit from aircon or better ventilation.
4 out of 5
for Everyone
by A verified traveler

Fint og koslig hotell med nærhet til det meste!

Posted Jun 27, 2015
Opplevde et fint storbyhotell som var nær det meste! Nær undergrunm, restauranter, minibanker, notting hill, et par stopp med undergrunnen unna både oxford street og andre kjente attraksjoner. Koslig hotellpersonale som tok godt i mot oss og hjalp til med det som trengtes! Eneste minus var at rommene va litt i det minste laget når vi va tre og ikke to, og at badet var ekstremt lite, og det kunne bare være en person der inne samtidig.