Studio Quad | In-room safe, blackout drapes, free WiFi, bed sheets
Check availability

Reviews of Grand Plaza Serviced Apartments

Grand Plaza Serviced Apartments
42 Princes Square, Bayswater, London, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 168 out of 553 reviews" "
Rating 8 - Good. 257 out of 553 reviews" "
Rating 6 - Okay. 76 out of 553 reviews" "
Rating 4 - Poor. 29 out of 553 reviews" "
Rating 2 - Terrible. 23 out of 553 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Sheree Jane, Prestwick

Traveled with family and small children
Liked: Cleanliness
This hotel was good for access to Bayswater Underground. Our room was a good size and cleaned every day with lots of clean towels supplied. But we were right next to the air con machines or something and the smell was terrible. We should have asked to move but we were only there for 3 nights and were really only in the room to sleep. For the price and location the room was good value for money
Stayed 3 nights in Apr 2024

2/10 Terrible

Dana

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The grand plaza has bedbugs (which we discovered as we left), thebleast comfortable sofa bed that I have ever slept on, and wen went had now hot water for three days and asked to have it fixed, the maintenance person came in and used the bathroom while he was there (toilet seat left up). I complained to the front desk and they did nothing about it.
Stayed 4 nights in Mar 2024

10/10 Excellent

Keith W

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Great value for the money. Friendly staff. Wonderful housekeeping staff. Can’t wait to return
Stayed 5 nights in Mar 2024

10/10 Excellent

Seegrit

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was extremely helpful and nice. Very well located property. Quiet and clean room.
Stayed 4 nights in Mar 2024

10/10 Excellent

STYLIANOS

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Καθάριζαν το δωμάτιο καθημερινά. Κοντά στο underground. Ωραια περιοχή .
Stayed 7 nights in Feb 2024

10/10 Excellent

Elizabeth

Stayed 6 nights in Dec 2023

10/10 Excellent

Frew

Traveled with family
Liked: Cleanliness, room comfort
Excellent location, able to go out for morning runs in the park which was amazing. Staff were accommodating to store our luggage while traveling to other destinations. Can’t wait to get back to spend one more night before getting back to US
Stayed 3 nights in Dec 2023

8/10 Good

ron

Traveled with family
Stayed 4 nights in Dec 2023

10/10 Excellent

Catherine Elizabeth, Kitchener

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
I am a return customer and have stayed here a number of times. Would highly recommend the Grand Plaza particularly if there are more than 2 people travelling together.
Stayed 6 nights in Dec 2023

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
The staff are very good persons.
Stayed 2 nights in Nov 2023

6/10 Okay

Rizam

Traveled with family
Stayed 8 nights in Nov 2023

8/10 Good

Maritess

Traveled with family and small children
the place is ok since we are a family of 6, there are 2 rooms and an ensuite, but still, the people in the other room need to get into the master's to use the washroom. It would be nice to have at least a small powder room. the kettle is not working. and the receptionist, the white guy is a little rude when asked. he is on the night shift
Stayed 3 nights in Nov 2023

8/10 Good

Emma

Traveled with family
Liked: Cleanliness, room comfort
Great value
Great value for money would have liked pillow protectors.
Stayed 2 nights in Nov 2023

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, room comfort
Will Stay Here Again!
Great location and wonderfully large rooms! We were very happy with our choice to stay here, particularly as we were spending four nights. Located in a safe and very pretty neighborhood and within walking distance to the tube.
Stayed 4 nights in Oct 2023

10/10 Excellent

Lea

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Maggie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Well located
Stayed 6 nights in Oct 2023

8/10 Good

Kit, Newcastle upon Tyne

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good location for Kensington & Hyde Park events. Room was compact but did provide a dining space & small kitchen. Plentiful towels & bathroom products provided. Left luggage facilities secure & convenient. Would stay again
Stayed 2 nights in Oct 2023

8/10 Good

Anne

Liked: Cleanliness, property conditions & facilities
Cleaning staff professional and polite. Room inclusions of kitchenette and bathroom good. There were steps on each floor even though there was a lift. So access was a challenge with bags. Reception staff were unwelcoming and seemed as if they did not like their jobs - they did not smile or say any welcome, and seemed very unhappy. This was such a shame
Stayed 5 nights in Sep 2023

6/10 Okay

Chris

Stayed 8 nights in Sep 2023

10/10 Excellent

Kok

Traveled with family
Liked: Cleanliness, room comfort
Comfort and convenience
Good location. Easy access to metro station and has many food outlets nearby.
Stayed 4 nights in Aug 2023

10/10 Excellent

Alex

Stayed 12 nights in Aug 2023

8/10 Good

Stefanie

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable for a group of 5 people
Stayed 2 nights in Aug 2023

6/10 Okay

Phil

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Sound really travels. Sounded like a heard of elephants stomping around in the room above us each night. Maybe we were just unlucky. Great location and staff were helpful.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jaleel

Liked: Cleanliness, amenities, property conditions & facilities
Satisfied!
Stayed 3 nights in Jul 2023

6/10 Okay

Meital

Traveled with family
Liked: Cleanliness
The property accommodated our large party. Location was good.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2023

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The front desk staff very helpful! The room was clean and a/c worked really well. The only downside being the mattress was too hard from me.
Stayed 2 nights in Jun 2023

8/10 Good

Kara

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Rosemary

Traveled with group
Liked: Cleanliness, room comfort
Pleasant experience
A very comfortable and pleasant experience for our London getaway trip. Clean and great use of space.
Stayed 2 nights in Jun 2023

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Quad room (2 bedrooms)-Great location, near Hyde Park, Notting Hill, 25 minute walk to Paddington, nice trendy restaurants close by. Had room 120, it got very warm and no a/c with the current heatwave, a tad uncomfortable for us. 1 bedroom had ceiling fan. No A/C and there was no offer of a fan for the front bedroom. Housekeeping was good. Really more 3 star.

8/10 Good

KELLY, Cuyahoga falls

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Hartej

Liked: Amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2023

2/10 Terrible

David

Disliked: Cleanliness
Stayed 1 night in Mar 2023

10/10 Excellent

Yee Chong

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location, nice staff, good restaurant
Stayed 3 nights in Feb 2023

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and clean. Close to tube stops, restaurants, supermarkets, cafes, pubs.

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good value

8/10 Good

Fay

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good area. Handy to station and Kensington Gardens. The room was clean and functional. Staff were polite and helpful. Everything we expected.

2/10 Terrible

Byron

Disliked: Cleanliness, amenities, property conditions & facilities
I was sent away initially. Property is run down and not like the pictures Room was dirty Staff unfriendly and unhelpful
Stayed 1 night in Oct 2022

8/10 Good

Aletha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and wonderful area! Lots to see and do and the hotel was a great spot for the tube, busses and also walking!
Stayed 3 nights in Sep 2022

2/10 Terrible

Claire

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I was traveling with my daughter in law and 4 granddaughters we booked this trip as a surprise for my granddaughters birthdays to spend one night in London after they went to Harry Potter tour , I had called the hotel to say we would arrive at 830 and was there Resturant still open? They assured me it was open until 10pm we had arrived at 815 to be told the Resturant was closing we were to hurry up? We checked in after a deposit was demanded by the reception staff I was told it was in case of anything breaking in the room I said ok I had pre paid €331 for the worse hell hole you could imagine. Blood stained duvet covers filthy dirty rugs stains on chairs no locks on the doors noises constantly from the stairs and I called the receptionist who did call to the room quickly, we showed him the duvet cover his response was the housekeeping is gone I asked were they ever here? This room is appalling he shrugged his shoulders and said that he would bring a fresh cover he did the place stinks and I mean it smells!!! I don’t recommend this kip to anyone especially with kids!!! We got out as fast as we could the next morning. FYI DONT BE FOOLED BY THE OUTSIDE PHOTOS ARE VERY DECEITFUL!!!
Stayed 1 night in Oct 2022

10/10 Excellent

Mihai

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the Grand Plaza Hotel very much. Our room was clean, the staff are very friendly. The location is also excellent, near underground stops and amazing Kensington Gardens.
Stayed 12 nights in Sep 2022

10/10 Excellent

Mihai

Traveled with family
Liked: Cleanliness, property conditions & facilities
Keep up your good work ! Thank you !
Stayed 1 night in Sep 2022

10/10 Excellent

Camielle Edwards

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff and service. Room was comfortable and had everything we needed for our stay. As with many hotels we’ve stayed at, it could use more towel hooks in the bathroom - but that was the only downside.
Stayed 3 nights in Aug 2022

10/10 Excellent

Veronica

Stayed 7 nights in Jul 2022

6/10 Okay

Caroline

Traveled with family and small children
Liked: Cleanliness, amenities
The staff is lovely and they try really hard to provide great service and cleanliness. It was nice to be able to walk to Bayswater Station and Paddington Station. The property itself does need some upgrades and remodeling to make it more comfortable.
Stayed 3 nights in Jul 2022

8/10 Good

Alexander

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It feels like home away from home. The neighborhood has a cozy atmosphere, and very convenient for travelers like us.
Stayed 4 nights in Jul 2022

8/10 Good

Guido, Coral Gables

Traveled with family
Liked: Cleanliness
very convenient area, good infrastructure
Stayed 4 nights in Jun 2022

8/10 Good

Estefania

Traveled with family and small children
Disliked: Amenities
Location was really nice. The outside looks much prettier than inside. Has a Malaysian restaurant inside, and the cooking smell came into the rooms all the time. Laundry service good price and good service.
Stayed 5 nights in Jun 2022

10/10 Excellent

Ross

Liked: Cleanliness, amenities, property conditions & facilities
The location was suitable to all amenities
Stayed 9 nights in Apr 2022

8/10 Good

Joel

Stayed 3 nights in Apr 2022