Ratings based on 889 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Nice Area Close Tube

Posted Apr 19, 2014
The apartments are in a good area with a close store and tube station. The rooms are a bit disappointing at they are not as spacious as the pictures make them look. The carpet was pretty bad and the fridge had a broken door. It was a good option for our family as it was a living space different than you would get at a regular hotel. We didnt spend much time there so overall it was an ok facility.
2 out of 5
by A verified traveler

Not very clean - nothing looks like the photo

Posted Apr 12, 2014
Pros: Front desk people very nice and efficient
Cons: Clean and brighten the hotel.
Location: Very good location - lots of nice, small restaurants nearby. Very walkable.
Good location, good internet - but very crowded, noisy, dingy, environment. Cleaning is very superficial - rugs desperately need a shampoo. Bed uncomfortable.
4 out of 5
Recommended
for Everyone
by Catherine from Kitchener, Ontario

Great hotel in a great location

Posted Apr 5, 2014
Pros: good size rooms for central London. The housekeeping staff were excellent. Particularly liked that we had a microwave and fridge in the room.
Cons: I have no negative comments re the hotel
Location: Perfect location close to two of the major tube lines. Plenty of shopping, pubs and restaurants in a 2 block radius. Walk to Nothinghill/Portabello
the hotel was just what we wanted - clean, comfortable and in a great location
3 out of 5
by Linda from Australia

Ordinary

Posted Apr 1, 2014
Our room was quite ordinary - nothing like the pictures. Grubby around the edges. Feel a bit ripped off.
4 out of 5
Recommended
for Everyone
by D from Toronto, Ontario

Great location, ok service

Posted Mar 29, 2014
Pros: Location is perfect
Cons: Don't call it "luxury" if you don't offer luxury service. Say hi to guests and smile - these little things go a long way.
Studio with 2 single beds had plenty of space for 2 people and our luggage. It was convenient to have the bathroom in a separate area from kitchen and bed. Location of this hotel is in a quiet area, but a 5 minute walk and you're in the bustle of everything: 2 tube stations, grocery (Tesco, M&S in Whiteleys, Sainsbury), restaurants (Chinese, Middle Eastern, Russian and more), entertainment (bowling alley, ice rink by Queensway station, pubs). I was a little disappointed with the service because I felt like they were just doing the bare minimum. Room was clean at check-in, but the daily cleaning was only the bathroom, changing towels and making the bed. They don't wash dirty dishes, put away clean dishes, wipe crumbs off counters, refill tissue, replace used toiletries. Hotel staff were just ok, not friendly and not unfriendly either. Again, I felt like the effort was just the bare minimum. For example, at check-in they tell you how to get to your rooms, but don't tell you breakfast times, where the breakfast room is, the lobby computer service fees. When I asked for a car to the airport, they called one for me, but didn't tell me the price. I found the night front desk staff a little friendlier, in that they actually smile and say hi to you!
3 out of 5
Recommended
for Everyone
by sahin from melboune australia

Good budget hotel, excellent location

Posted Mar 28, 2014
Cons: Staff members politeness and a simple smile on their faces to be a but more warm welcoming
The location and quality of the facilities were great however the staff weren't as pleasing as the hotel itself. Our heater in our room was temperamental and didn't work consistently. I took this up with reception and was treated in a demeaning manner as if I didn't know how to operate a heater. A staff member was later called to my room, the blonde haired woman walked in without a word, flicked the switch off on the heater and stormed out saying "it works now". It didn't work all night and the way she treated the situation was highly disrespectful. I greeted the staff member in a nice manner but didn't get it back. So our room was basically cold for the 4 days we were there.
3 out of 5
Recommended
for Everyone
by sahin from melboune australia

Good budget hotel, excellent location

Posted Mar 28, 2014
Cons: Staff members politeness and a simple smile on their faces to be a but more warm welcoming
The location and quality of the facilities were great however the staff weren't as pleasing as the hotel itself. Our heater in our room was temperamental and didn't work consistently. I took this up with reception and was treated in a demeaning manner as if I didn't know how to operate a heater. A staff member was later called to my room, the blonde haired woman walked in without a word, flicked the switch off on the heater and stormed out saying "it works now". It didn't work all night and the way she treated the situation was highly disrespectful. I greeted the staff member in a nice manner but didn't get it back. So our room was basically cold for the 4 days we were there.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location and nice apartments

Posted Mar 24, 2014
Nice apartments it was just the noise that was a bit of a nuisance, lots of load voices and banging all around no matter which apartment we were in but apart from that they were fine.
5 out of 5
Recommended
for Everyone
by Carolanne from Oxford

Nice hotel, but not as close to Paddington........

Posted Mar 18, 2014
I can't say I found much difference between this serviced apartment and a hotel. This was a great place and the staff were very helpful. We were upgraded to a courtyard room which was very quiet. The room was large with 2 doubles and a dining area for 4. I would recommend this place for a short or long stay. My directions suck so it wasn't as close to Paddington station as I thought, but the staff arranged our transfer to Paddington at a cost of £10 - which I found reasonable but haven't spent a lot of time in taxis in London.
4 out of 5
Recommended
for Everyone
by Lili from Derby

Nice place .. Great location

Posted Mar 18, 2014
Good staff with great location .. will stay there again .. Had free upgrade to family room which wad fabulous