Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
2.5 out of 5
60% of guests recommend
2.9 Room cleanliness
3.0 Service & staff
2.4 Room comfort
2.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by Derek from Cheshire, UK


Posted Apr 26, 2012
Pros: Location - ideal for British Museum
Location: It's ideal for British Museum
We were allocated a room that was cramped and smelled of damp. There was a double bed and also a single bed in it. Why? The double bed was located in a fireplace where the top was underneath a marble mantlepiece. I can send photographs should you wish. My partner and I both hit our heads on this when all we need was to lie back on the bed whilst relaxing. My partner was slightly concussed and thankfully nothing more serious than a bumped head ensued for me. On arrival we were given a couple of hand towels to use in the plastic bathroom which appears to have been added into a space that may have been used for a wardrobe in the past. Our request for bath towels was only acceded to on the evening before we left to come home. The water in the shower was cold. The 'bedside' lights were located on top of the mantlepiece and only one had a bulb installed. All in all a dreadful experience that I do not wish to repeat.
1 out of 5
by A verified traveler from Manchester

Posted Dec 21, 2011 on Hotels.com
The hotel is sister hotel ti The Grafton hotel although I booked in the Grenville I was allocated a room next door in thesister hotel. Although I have mobility problems I was allocated a room in the basement. the bed was comfortable and the sheets and towels were clean but that is the only positive thing I can say. The room needed a good clean- there was dust and fluff all around the side of the carpet and skirting boards. I had to scrape dried on food off the mug so I could use the mug! The next morning I had to wonder up through the hotel with wet hair, to the top floor of the hotel to use a hairdryer as the one in my room did not work. In the breakfast room I was sticking to the floor.
3 out of 5
by A verified traveler from Ireland

Business Stay

Posted Nov 12, 2011 on Hotels.com
Basic,but all worked OK,room very small,breakfast room congested and wifi on limited basis only available there
2 out of 5
by A verified traveler from Hampshire, UK

Not massively impressed

Posted Sep 14, 2011
Book this place for some much needed rest on a busy weekend in London. Complaints are as follows - despite having the window open 24/7 the room was very hot, the floor was sloping substantially so that you moved down the bed during sleep, the floor was dirty and covered in hair, there were hairs in the bathroom. It is cheap and you get what you pay for, but I didn't pay for other people's hair in that quantity!
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 27, 2011 on Hotels.com
1 out of 5
by A verified traveler from UK

Grenville House Hotel

Posted Mar 7, 2011 on Hotels.com
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 27, 2011 on Hotels.com
3 out of 5
by A verified traveler from Jeddah, Saudi Arabia

Not Impressed

Posted Jun 21, 2010
Normal BB
1 out of 5
by A verified traveler from New York

Can not recommend

Posted Mar 3, 2010
The room was not small; it was cramped. The bathroom was almost impossible to turn around in. There were large, fresh-looking stains on the carpet (yogurt?). The hot-water pot was grungy to the point that I used it only to heat water for a hot water bottle, and it was coated with floating scum. The hotel's hot water ran out early, and on a Sunday night when the hotel was barely occupied, I believe they turned off the heat. I always use budget hotels, but this one may change that. Luckily, I spent no time there except to sleep, but to do that I had to buy a hot water bottle.
2 out of 5
by A verified traveler from Moscow

Not Impressed

Posted Jan 13, 2010
(no review text)