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Reviews of JW Marriott Grosvenor House London

5 out of 5
JW Marriott Grosvenor House London
86-90 Park Lane, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 417 out of 707 reviews" "
Rating 8 - Good. 184 out of 707 reviews" "
Rating 6 - Okay. 64 out of 707 reviews" "
Rating 4 - Poor. 26 out of 707 reviews" "
Rating 2 - Terrible. 16 out of 707 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Dana

Traveled with group
Disliked: Cleanliness, staff & service
stain on sheets, no compensation, just offered an apology. Nice hotel however the cleanliness is very poor.
Stayed 1 night in Mar 2024

10/10 Excellent

Eugenio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, service, food and very comfortable.
Stayed 3 nights in Feb 2024

8/10 Good

Jennifer

Stayed 4 nights in Dec 2023

10/10 Excellent

Lloyd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

francisco

Stayed 5 nights in Dec 2023

10/10 Excellent

hamad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

hamad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

feroz

Liked: Cleanliness, property conditions & facilities
CLOSE TO AMENINITIES AND RESTAURBNTS
Stayed 1 night in Nov 2023

10/10 Excellent

Victoria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with exceptional staff all of which were professional, friendly and courteous.
Stayed 1 night in Nov 2023

8/10 Good

ferda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a fine stay. There were a few flaws. One is we were told at the checkin that they would call us when the room was ready, but they didn’t. Second, again at the checkin, we were not told that because we booked executive room, we could use the executive lounge for services like breakfast and afternoon services. Later we were credited to compensate the one day we missed these services. Other than these, the room was spacious, hotel was conveniently located, and team was generally friendly.
Stayed 4 nights in Nov 2023

10/10 Excellent

C

Stayed 2 nights in Nov 2023

8/10 Good

Osman

Liked: Cleanliness
Stayed 5 nights in Nov 2023

10/10 Excellent

ZELJKA HUNDRIC

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, property conditions & facilities
Lovely room. Very convenient location. Friendly service. Bit slow delivering luggage to room
Stayed 1 night in Oct 2023

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Staff very friendly and the accommodation was fab.
Stayed 3 nights in Oct 2023

6/10 Okay

Elizabeth

Traveled with group
Liked: Amenities
Rooms could use a new revamp, old curtains and poor air circulation
Stayed 5 nights in Oct 2023

10/10 Excellent

John W.

Stayed 3 nights in Oct 2023

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Inadequate wardrobe space in the bedroom. Good king sized bed. Public rooms were excellent.
Stayed 1 night in Sep 2023

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, amenities
I would love to thank the recipient Mustafa , as he is really friendly, even though he wasn't able to extend my stay because the hotel is fully booked. He tried hardly and I left and I am happy. Because he is so professional.
Stayed 5 nights in Sep 2023

8/10 Good

Caroll

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overpriced. The hotel smelled weird in the halls and rooms. The pillows were to thin. It's good location but in general I expected more
Stayed 3 nights in Sep 2023

8/10 Good

Suki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. Staff great. Need to sell more rooms to Europeans though.

8/10 Good

Marek

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, room comfort
To get more space we ordered the family room. It was on level 1. Noisy. The bathroom and room is not what we expected from a 5* hotel.
Stayed 3 nights in Aug 2023

8/10 Good

Ellin

Liked: Cleanliness, staff & service, property conditions & facilities
Maitre’d in the restaurant lounge was spectacular. He accommodates every request. Very professional.
Stayed 5 nights in Aug 2023

10/10 Excellent

Jaber

Stayed 10 nights in Jul 2023

8/10 Good

Christopher

Stayed 4 nights in Jul 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful! Great location!
Stayed 4 nights in Jul 2023

10/10 Excellent

justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay at marriott
Amazing stay at The Marriott, staff helpful and friendly, great location, excellent rooms and room service
Stayed 1 night in Jun 2023

4/10 Poor

Atul

Disliked: Cleanliness, property conditions & facilities
For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready
Stayed 5 nights in Jun 2023

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

8/10 Good

Lorna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️
Stayed 5 nights in Jun 2023

8/10 Good

Husneya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
OK Stay
we had a lousy choice of room 366 , that wasn't good to stay in , moved second day to a little bit better one 825 but still as a marriot member i wasn't treated well , neither with check out time i was given hardly 1 hour more
Stayed 4 nights in Jun 2023

10/10 Excellent

Kanish

Stayed 2 nights in May 2023

10/10 Excellent

Oshri

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Be aware at the begin in they didn’t give us a good room it was small , old and not for a couple . But they change it for us after one night . Thanks to Mr. Tashin Shopnil. Thank you again mr. Shopini.
Stayed 4 nights in Apr 2023

2/10 Terrible

Andrea

Stayed 1 night in Apr 2023

8/10 Good

Paul

Stayed 1 night in Apr 2023

10/10 Excellent

Mustapha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

6/10 Okay

Sook hee

Traveled with family
Disliked: Room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Lawrenda

Stayed 4 nights in Feb 2023

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2023

10/10 Excellent

Sheldon Lloyd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we walked in we knew this was going to be an exceptional experience. We arrived early in the morning from the United States and were offered breakfast in the lounge as well as a resting room while we waited for our room to be ready. Every person we encountered during our four-night stay could not have been nicer. The housekeeping staff, the doormen, the front desk staff, the concierge, the dining room staffs, everyone we encountered was friendly, kind, and knowledgeable. We had a fabulous time and hope to return soon. After a less than impressive stay four weeks ago at the Le Meridian on fifth avenue in New York City, this property restored my faith in Marriott properties. I
Stayed 4 nights in Feb 2023

8/10 Good

Ziya, Levent Istanbul Turkey

Business traveler
Liked: Staff & service
Very good location, the hotel need a facelift though....
Stayed 2 nights in Feb 2023

10/10 Excellent

Maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Feb 2023

10/10 Excellent

DONNA

Stayed 3 nights in Jan 2023

2/10 Terrible

Jaber

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The worst experience ever
Stayed 5 nights in Jan 2023

10/10 Excellent

Ali

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and the staff are polite and respectful ..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Rhonda

Stayed 2 nights in Nov 2022