Lobby sitting area

Reviews of H10 London Waterloo

4 out of 5
H10 London Waterloo
284 to 302 Waterloo Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 517 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 27 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, good location and comfortable clean room. Wonderful roof terrace bar and all the staff were helpful and pleasant.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and amenities. Sapphire was incredibly helpful and polite. Would definitely come back again!
Stayed 1 night in Mar 2024

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Angharad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Christopher

Stayed 3 nights in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Just a great hotel .. will be back
Stayed 1 night in Jan 2024

4/10 Poor

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3-day Stay in London.
Newer and more modern Hotel. Within walking distance of Big Ben, Parliament, Buckingham Palace & London Eye. On-site Spanish Restaurant was by far one of the best restaurants we visited during the 2 week trip to the UK.
Stayed 3 nights in Dec 2023

10/10 Excellent

howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Jason

Stayed 1 night in Nov 2023

8/10 Good

Rachel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and room. Only observation was some mould on ceiling but overall great stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
Made to feel very welcome, upgraded and fantastic view of the city skyline
Stayed 1 night in Nov 2023

10/10 Excellent

cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

SAMI ALFONS

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
very near waterloo station. Clean and well kept
Stayed 1 night in Nov 2023

10/10 Excellent

Zuleyka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities.
Stayed 5 nights in Nov 2023

8/10 Good

Gareth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Daniel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Had to move from my original room as the lighting did not work in the first room - was successfully moved to anther without too much fuss.
Stayed 1 night in Oct 2023

8/10 Good

Stacey

Stayed 1 night in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 day stay
Staff were all really lovely at reception and room service they always acknowledged you even if busy and the food we had was good. We did not try the breakfast as £25 per person seemed steep but other reviews say it is excellent. The cleanliness was really good and we had everything we needed to have a great stay. We will definately returning as it is also in a perfect spot with great bus connections and waterloo station is only 10 minutes away with acess from there to everywhere. If you live southbank it is a 15 minute walk from the hotel.
Stayed 4 nights in Oct 2023
Response from Sapphire M on Oct 24, 2023
Dear Adam,Thank you for taking the time to provide such thoughtful and detailed feedback on your recent stay with us. I am so pleased to hear that you found our staff to be consistently lovely and acknowledged you even when busy. Delivering excellent service is our top priority, so your comments about the friendly and attentive reception and room service teams mean a great deal.I'm also glad to hear the food and cleanliness met your expectations and that you had everything needed for a great visit. Our central location near bus connections, Waterloo Station, and Southbank sounds like it was perfect for your needs as well.While our breakfast price is on the higher end, we will take your and other guests' feedback into consideration when evaluating our offerings and pricing in the future.. Thank you again for taking the time to share such a positive and helpful review. We hope to welcome you back again soon! Please don't hesitate to reach out if I can assist with a future booking or be of any other service.Kind Regards,Sapphire McDonaldFront Office Supervisor

10/10 Excellent

Keisha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would visit here again , it was safe and the train station was nearby
Stayed 2 nights in Sep 2023

6/10 Okay

Shelagh

Traveled with partner
Air con not working despite asking twice and an engineer coming out. He did give us a fan which just circulated the hot air. Asked for ice and was told to go to the bar. Went to the bar and the barman looked at me like I had 2 heads. However the barman that eventually served me was very polite and offered to help me as I walk with a stick. At the entrance half of the floor tiles were u and it looks shabby. Under the bed was filthy with dust and crumbs and the wall paper behind the bed looked like it had chewing gum on it.
Stayed 1 night in Oct 2023

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop view was amazing and the rooms are well appointed.
Stayed 4 nights in Sep 2023

4/10 Poor

Diana

Traveled with family
Disliked: Staff & service, amenities
The hotel staff was unfriendly. The beds were uncomfortable and we never received our welcome waters. The sky bar staff was nice.
Stayed 6 nights in Oct 2023

10/10 Excellent

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the welcome drink
Stayed 1 night in Sep 2023

10/10 Excellent

Phillip

Liked: Cleanliness
Stayed 6 nights in Sep 2023

6/10 Okay

Amie

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not worth the charge
I can’t say the hotel was exceptionally clean. The air vent was caked in dust as was the bedside table and radio clock. The wooden interior was chipped as was the glass table top. There was also some kind of dirt on the headboard and the velvet wallpaper also covered in dust. The towels for some reason stunk of oil. There was also some kind of hatch in the bathroom that were very dirty or covered in damp. The aircon did not work so the room got very hot. The mini bar also did not work and was roasting hot. There was also renovation happening in the foyer bar. The location was good and the views were nice. The staff were friendly enough but I can’t say the hotel was worth the £261.50 a night and would be put off from returning
Dust on the night stand
Air vent in the bathroom
Hatch in the bathroom
Velvet wall paper covered in dust
Stayed 2 nights in Sep 2023
Response from Sapphire M on Oct 24, 2023
Dear Aime,Thank you for taking the time to provide your honest feedback regarding your recent stay with us. I sincerely apologize that we fell short in several areas, from cleanliness issues in the room to improperly functioning amenities. The lack of cleanliness, maintenance problems, and disrupted construction you experienced are all unacceptable for the rate you paid.Your detailed review makes it clear we have improvements to make in ensuring rooms are cleaned thoroughly, features are in good working order, and guests are notified in advance of any renovations. While our location and views met your expectations, it is clear we did not deliver on other aspects. Please know your feedback is very helpful for improving our standards. We hope you will give us another chance to provide you with a five-star experience that exceeds your expectations. If I can assist with a future reservation or be of any other service, please don't hesitate to let me know. Thank you again for your candid review.Kind Regards,Sapphire McDonaldFront Office Supervisor

10/10 Excellent

Geoffrey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was close to transit so easy to get around the city
Stayed 4 nights in Sep 2023
Response from Sapphire M on Oct 24, 2023
Dear Richard,Thank you for taking the time to provide feedback on your recent stay with us. I'm glad to hear that you found our hotel's location close to public transit made it easy to get around the city.Convenient access to transportation is a key priority for us, as we know how important it is for travellers to be able to seamlessly navigate their destination. We strive to offer accommodations in highly walkable areas near bus stops, train stations, and other transit options.I will make sure to pass your positive comments regarding our hotel's location along to our team. Kind Regards, Sapphire McDonaldFront Office Supervisor

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with really clean rooms! The hotel staff were excellent and very accommodating. We arrived early due to an early flight and the staff were amazing and let us check in earlier which was great after long travels. 5 minute walk from the tube and great area. Roof top bar has amazing views! We loved this hotel
Stayed 1 night in Sep 2023

10/10 Excellent

mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel just drink in pub instead cheaper
The location was ideal and the hotel was spotless so was room my son loved the bed mini bar was decently priced only complaint i had was the roof top bar was very expensive said 6 pound on bar menu but when i paid for it 7.50 was not told i was going to get stung for 1.50 but pub next door was more reasonable hotel i could not fault just the bar price
Stayed 4 nights in Aug 2023

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at the hotel really early, staff asked us to wait for 5 minutes as they checked to see if our room was ready so they can allow us to put our luggage in the room. Great friendly service. Would stay here again.
Stayed 1 night in Aug 2023

10/10 Excellent

David P

Stayed 1 night in Aug 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Gillian

Stayed 1 night in Aug 2023

4/10 Poor

Harvy Jay

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Complained about seeing spiders and centipedes in the room bud nobody cared to contact us back. Floors were sticky, shower door isn’t closing, and walls are dirty. The only redeeminibg feature of this place is it’s proximity to Waterloo station and the London eye.
Stayed 3 nights in Aug 2023

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the reason why I rated it 3 was due to TV. There’s nothing on TV that was working. We couldn’t watch the TV at all. It would be nice to watch it to wind down from walking all day visiting awesome sites in London. We asked a hotel staff to check it out. He couldn’t help us. He was a real nice staff person. Other than a non working TV the hotel was good
Stayed 3 nights in Aug 2023

8/10 Good

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities
Property is an easy walk to the nearest tube station. The views of the London eye are great. The rooms are little small but to be expected. The air conditioner did not work on the first day. Maintenance was called and attempted to fix it. Worked one day and then did not work the rest of the trip. Luckily the weather was cool.

10/10 Excellent

Carrie-ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just perfection!
Just amazing!!! Hotel is in a great location and has everything you need for a perfect London stay. It’s spotlessly clean and staff are always polite and friendly.
Stayed 1 night in Aug 2023
Response from Carmen Prieto on Sep 19, 2023
Dear Carrie-ann,Thank you for taking the time to review your stay. We are delighted to hear that you had a great stay with us and you enjoyed many aspects of the hotel. Thank you for the kind words about the staff. Your words will be a great motivation to continue providing great customer service.Once again, thank you for your great feedback and we look forward to welcoming you in your next stay in London.Kind regards,Carmen PrietoFront of House Manager

10/10 Excellent

Celina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything went well, except that the cleaning crew threw my food away (a packed sandwich) out of the mini fridge.
Stayed 4 nights in Jul 2023
Response from Carmen Prieto on Aug 2, 2023
Dear Celina,Thank you for taking the time to provide feedback about the hotel. We are very pleased to hear that everything went well. On the other hand, it is disappointing to hear that the housekeeping team removed some food from the mini bar. I wish you would have mentioned to us during your stay so we can put it right. Thank you for letting us know.Thank you once again for your feedback and we look forward to welcoming you in the near future.Kind regards,Carmen PrietoFront of House Manager

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Convenient for walking to attractions and transport links nearby.
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, fabulous room and staff were kind and very helpful.
Stayed 2 nights in Jul 2023

6/10 Okay

nancy

Disliked: Staff & service
Bath tubs were very high,felt unsafe getting in to take a shower.staff were accomodating to feeling like I was getting lip service re room readiness. At 7am they said they would have aa room at noon. At noon other guests were getting room assignments they said I had to wait. I was traveling alone. finally at 130 I got a room. i undrstand checkin is at 3..dont tell me noon if it is lip service. Hotel cleaning staff were noisy early.
Stayed 2 nights in Jul 2023

10/10 Excellent

Frederick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice room
Stayed 4 nights in Jul 2023
Response from Carmen Prieto on Sep 18, 2023
Dear Frederick,Thank you for writing a review of H10 London Waterloo.I am delighted to read that you found the room allocated to you very nice. I am truly grateful for your high recommendation of our Hotel.We look forward to welcoming you back hopefully in the not too distant future.Best RegardsCarmen PrietoFront of House Manager

10/10 Excellent

Iain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near London Waterloo
Great stay in a lovely well presented hotel. Very kind and professional staff. Customer care excellent. My only comment is we reported the TV as not working in the afternoon and it was not fixed. However we were out all evening so it did not matter. Good location and near transport links to the centre
Stayed 1 night in Jul 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Before cruise stay
This was our second stay at a H10. The hotel itself was excellent. Quite, clean and comfortable. Like last time a very nice roof top bar. My only complaint is location. It is a long walk to most everything and besides the hotel not many restaurants near by. But the staff was great and only a short stay.
Stayed 3 nights in Jul 2023

10/10 Excellent

Gillian

Stayed 1 night in Jul 2023

10/10 Excellent

Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. Our room was ready early which was a bonus. Reception staff were helpful & the welcome drink was a nice touch. Nice room with all the amenities needed. We didn’t get chance to have a drink at the balcony bar but did go and look at the amazing views.
Stayed 1 night in Jun 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
It's not the Mandarin Oriental but you aren't paying for the Mandarin Oriental, are you? It's a perfectly fine hotel, good service, excellent location. If they had some gym facilities I would have give a 5for facilities.
Stayed 4 nights in Jun 2023

6/10 Okay

Inderjit

Liked: Cleanliness, property conditions & facilities
Room was a good size. Shower over bath wasn’t great, also room key card kept de-synching so had to get reception to reconnect each time I wanted to go back into my room.
Stayed 1 night in Jun 2023