Ratings based on 252 Verified Reviews
They paid and stayed. We double-checked.
3.4 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.8 Hotel condition
They paid and stayed.
for Business Travelersby A verified traveler
Posted Dec 1, 2013
for Everyoneby N from London
Good location, great valuePosted Dec 1, 2013
Location: Right by Primrose Hill and Belsize Park
Helpful front of house staff
for Everyoneby A verified traveler
dumpPosted Nov 29, 2013
got there , saw the condition of the facilities and left and checked in to another hotel in the area
for Everyoneby kev from scotland
Hotel smellPosted Oct 27, 2013
Cons: Terrible smell in corridors and room. Update door system. Hanging lights in rooms(hit my head several times). Replace mattresses.
Location: Apollo theatre. Camden stables. Loads of bars and places to eat.
When I first arrived at the hotel I could see it wasn't the classiest of places but because we were staying one night i didn't really worry too much. The hotel is quite outdated which can be seen when we got actual keys instead of door cards, which was still not a problem. However when I caught the lift to our room floor as soon as the door opened I was hit with this horrible smell. Then I opened the room door to be hit with an even worse smell. Cigarettes,sweat mixed with disinfectant is the only way I could describe it. I went down to reception to ask for another room which we got quite easily. We were one floor further up with an ace view of London. The smell was a lot better in room but I think this was due to the window being open, the corridor still had a terrible smell. Overall the room seemed clean but there was a lot of wear and tear due around the rooms. Ok for a last night sleep after being at a gig but not one for a holiday or short break.
for Everyoneby Ralphie from Hanpshire UK
Would not recommend to anyonePosted Oct 22, 2013
Pros: Location was walking distance to London Roundhouse and Primrose Hill.
Cons: Smarten it up. Find some other use for the basement. ENSURE THAT IF A BASEMENT ROOM WILL BE ALLOCATED THAT THIS IS MADE CLEAR WHEN BOOKING
Location: Close to London Roundhouse and Primrose Hill & Belsize Walk which is a plus.
Whilst the website hotel images look glossy inviting, the room we had certainly was not. I would say it was clean and whilst we dined elsewhere & declined breakfast (extra £8 per person) I would say the reception and dining areas were acceptable, if a little shabby close up. Cannot comment on food of course as we ate elsewhere. As we approached the hotel we felt uneasy about it as it looked shappy from the outside. We were disappointed to find we had a basement room, ie no windows and more disappointed to find no other rooms were avalable - it would not have occurred to me to ask not to be in a basement! The room smelled musty, as did the ensuite. TV control had no batteries - yes we could have asked for some, but being quite small, smelly and windowless we were disinclined to relax and watch TV. This was certainly not the pleasant relaxing experience we had hoped for. The room also suffered badly from noise in the passageway. I travel freqently for work and cannot recall so much noise from other guests' use of the corridor. Cannot comment on any other facilities.
for Everyoneby Ted from Pittsburgh, PA, USA
Large rooms at a reasonable pricePosted Oct 12, 2013
This hotel is the best ratio of space to price of any hotel I've stayed at in London. Conveniently located to Camden Town, one of the coolest parts of London. The room was clean enough, but not exactly sparklingly clean. My only real complaint is the mattress was not very comfortable. For someone who is picky about beds this might be the wrong place to stay. Worked for me though. I will consider this hotel for my next trip.
for Everyoneby A verified traveler
Good hotel, but ended up in basementPosted Sep 17, 2013
Location: Good location close to Regent's Park and Hampstead Heath.
Did not expect to be directed to the basement, to a narrow corridor of rooms without windows. Very uncomfortable bed. Clearly a fairly classy hotel, with helpful, friendly staff.
for Everyoneby femi from atlanta
Nice hotel . Not far from Tube and Central London.Posted Sep 7, 2013
Cons: Needs more cable TV channels.
It was hot summer but they provided a fan promptly on request. Open window, due to heat, allowed a lot of road noise. Small but very busy roads! Staff nice , courteous and helpful.
for Business Travelersby kearn from Northamptonshire
Posted Sep 2, 2013 on Hotels.com
Horrid room sick stain on carpet paid £20 for 3 plates of sandwiches asked for toasted cheese and onion got plain cheese and pickle and ham and cottage cheese?????? Too nice to complain and no one spoke enough english to understand us anyway dont go there!!!!!!
for Everyoneby DW from Amsterdam, NL
Manage your expectationsPosted Sep 2, 2013
Pros: Rooms were spacious and clean.
Cons: Staff must be more helpful, courteous, and less passive aggressive.
As long as you understand you are booking into a below best standard British three star hotel, you'll be fine. The rooms are spacious, clean but a little worn and shabby - basically okay. The staff range from outright rude and incompetent to competent and slightly passive aggressive. One staff member was particularly inept and just plain rude. One exchange: Me: Excuse me, are there toilets on this level? Reception: (aggressive and impatient) What?! Me: I prefer "pardon" to "what" but I was just enquiring as to whether there were toilets on this level. Reception: (with dismissive wave of a hand) Downstairs. The others were competent but, if an issue arose that needed sorting out, the clear impression they gave as they fixed things was that the customer should consider this action as a favour and that it was really more than their job was worth. For instance, I specified a twin room on my booking but was checked into a double. When I went back down to reception to sort it out, they did, but it was clear that this must all be MY fault somehow. If you accept you are checking in to Fawlty Towers then you'll be unsurprised.