Staff lies and spins the truth. So I won’t give my opinion. I will just state the facts.
1st NIGHT
- Arrived at 10 pm after a long trans-Atlantic flight
- 1st room / AC does not work. says 18 C, which is around 65 F; should be cold. room is mildly hot. There is a button to lower temp. Vikas tells me - “no, button doesn’t work. The minimum is 18”. Room is still hot.
- He takes me to another room. temp is again 18 C, but room is cooler. But there’s clearly a strong musty smell.
- 3rd room is also cold, just like the 2nd, at 18 C. Now I can rest. I pull back the sheets. There are 5 hair on the bed sheet. I call Vikas - he grudgingly changes the bed sheet.
- But what about the comforter on top of the bed sheet? His reply, “you can check out now”. It is 11 pm and pitch dark outside. The neighborhood seems unsafe. I have no choice but to sleep in the bed.
2nd NIGHT
- 3 am / Fire alarm goes off. I carry little one down the stairs. The entire bldg is on the street. Someone tripped the fire alarm - FROM OUTSIDE THE HOTEL! And they have no control.
- Little one wakes up, stays awake until 6 am.
- I complain to Asif. There’s no apology. He tells me that he will pass the message to Clayton, the GM.
- Two old ladies tell me that the fire alarm was tripped up the prev day also at 2 pm.
3rd DAY
- I call. Garima, the front desk Mgr tells me Clayton doesn’t talk to everyone. And just like that, the call is over. Ok.
Read and make your decision.