Ratings based on 26 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
They paid and stayed.
for Everyoneby Jill from Tandragee, Northern Ireland
Amazing hotel!!!Posted Apr 8, 2014
Pros: Absolutely everything!!!
Cons: Nothing that we could see!!
Location: This is a great location in Central London! The hop on bus stop is just around the corner, but you can easily walk to many of the main attractions!
I booked this hotel for my Husband's birthday surprise. I firstly chose it for its location, Central, 2 minutes walk from Piccadilly Circus tube and Regents Street. Trafalgar Square just around the corner and Her Majesty's Theatre where I had booked Phantom of the Opera opposite the hotel! It wasn't until we arrived that I realised what an amazing hotel this was! The staff were so friendly and welcoming, we felt we had been coming for years! I had emailed the hotel prior to arriving informing them it was my Husband's 60th birthday. When we arrived they immediately wished him happy birthday and then informed us we had received a complimentary room upgrade, free champagne, and a beautiful boxed gift of bath oil! Our room was just amazing! So elegant, spacious and spotlessly clean! It was facing onto the side street and although there was continuous traffic below we couldn't hear it as our windows were not just double glazed but actually double windows making them almost sound proof! The bed was the one of the most comfortable beds I have ever slept in! The decor was beautiful throughout the hotel with so much detail in everything! Each room was furnished differently and was just more stunning than the previous one! We booked afternoon tea and at the end the staff came with a decorated birthday plate of macaroons complete with candle and sang Happy birthday to my husband! Such a lovely gesture! Brilliant breakfast with plenty to choose from! Will certainly return!!
for Everyoneby Fred from São Paulo, Brazil
Great service and location !Posted Feb 7, 2014
Cons: The pool is great, but lacks deck chairs / sunbeds.
Perfect location! The staff is very friendly and attentive. Also a very good restaurant and a great pool.
for Familiesby M. Quattlebaum from S.C., USA
Great Hotel!Posted Jan 9, 2014 on Hotels.com
We only stayed here for a quick trip while traveling between Scotland the U.S., but we had a great experience. The hotel is located perfectly to walk to dinner and a show. The decor is modern and very attractive. The staff was very helpful and friendly. Our room was comfortable and quiet. The bathroom was outstanding with wonderful complimentary products, a large tube with t.v. viewing, and walk in shower. We thoroughly enjoyed our stay and will be back when we have more time to spend.
for Business Travelersby A verified traveler
comfort and conveniencePosted Jan 8, 2014 on Hotels.com
We had a thoroughly enjoyable stay at this hotel. Situated on an old Georgian street two minutes walk from Piccadilly, this is a very comfortable and convenient hotel. We look forward to staying there again.
for Business Travelersby Robin J
Excellent hotel in every way.Posted Jan 5, 2014
Pros: It's size. Location. The staff. The swimming pool was large, and under used (Thank Goodness) I could really swim my laps with ease.
Location: Right in the midst of the theatre district. Walking distance to everything,
They sent a car to fetch me from the airport. They met every demand I made with charm and expediency. A superb hotel.
for Familiesby A verified traveler
Great location for New YearPosted Jan 2, 2014
Hotel, perfect to enjoy the New Years experience and then retire from the rain for the warmth and comfort of drinks in the library.
for Everyoneby A verified traveler
Top servicePosted Dec 6, 2013
Luxurious without excess or tacky circus. Top location, top service, excellent breakfast. I left a computer part in my room, and they mailed it to me next day. Not bad at all. Will have to come back.
for Personal Eventby N B from Manchester
Fantastic staff and hotelPosted Nov 2, 2013 on Hotels.com
Upon arrival the minute I stepped out of the car the hotel staff couldn't do enough for us but without being over fussy. The check in was fine our room wasn't quite ready but we where slighty early. It was my partners birthday so the reception treated us to a complimentary drink in the fantastic bar. Once in the room (room 6) it was well kept and a good size room with a massive bed. The bathroom again fantastic with double sinks walk in shower and best of all the bath tub with the tv built into the wall. This hotel is classy without going over the top with gadgets and daft lighting. The location is excellent 2 minutes walk to liecester square, Trafalgar Square and soho. All in all this is a fabulous hotel and when staying in London again I will try and book the haymarket
for Everyoneby Roy from Yorkshire
Firmdale - boutique hotels.Posted Oct 21, 2013
Friends have told us to use this group and its the first time we have done. Pleasantly surprised. Modern decor by renowned interior designer Kit Kemp creates a stylish and impressive arrangement of public spaces and very comfortable luxury rooms. Our room was very spacious, had every facility you would expect of a proper 5 star suite, and was frankly faultless. We have gone for top 5 star old style well know London hotels before - but Firmdale is a new force in the luxury market and we were impressed. Food in Brumus restaurant very good. Swimming pool in basement is a great facility in the Haymarket. Staff well trained and very friendly and attentive. Wouldn't hesitate to recommend highly. We shall be using Firmdale group again. With Haymarket, depends if you want to be close to Trafalgar Square and National Gallery.
for Couplesby A verified traveler
Posted Oct 17, 2013 on Hotels.com