Ratings based on 36 Verified Reviews
They paid and stayed. We double-checked.
5.0 Room cleanliness
5.0 Service & staff
5.0 Room comfort
5.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
ReviewPosted Sep 22, 2014
Only criticism is that the temperature of the water in the (beautiful) swimming pool is way too cold.
for Everyoneby A verified traveler from New Jersey
Fantastic hotel close to Piccadilly CircusPosted Sep 2, 2014
Location: See above.
Really terrific hotel centrally located near Piccadilly Circus, Trafalgar Square and several Underground stations. The hotel décor, accommodations, facilities and staff are absolutely top-notch and their restaurant, Brutus, is fantastic as well.
Recommendedby A verified traveler
AMAZING EVERYTHINGPosted Jun 30, 2014 on Hotels.com
I cannot say enough about this hotel. EXTREMELY friendly staff, unbelievable rooms, bathrooms, cleanliness, restaurant, and walking distance to everything - main attractions, Big Ben, Buckingham Palace, theaters, and nightlife/Soho. You do pay a premium for it, but it's worth it.
Recommendedby Loren from Portland Oregon
fabulous location amazing staffPosted Jun 25, 2014 on Hotels.com
it was conveniently located the restaurant is superb, staffing make you feel like part of the family definitely would stay there againL
for Everyoneby A verified traveler from Dubai
Best trip to London ever!!Posted Jun 23, 2014
Pros: Everything! The location, staff, food and rooms.
Location: Theaters, cafés and shopping
Liked the hotel very much. Quiet place for people who does not like the big busy hotels. Little bit expensive but worth every cents! Very close to shopping and touristic areas.
Recommendedby A verified traveler
Posted Jun 2, 2014 on Hotels.com
for Familiesby BK from Nashville
Best hotel in townPosted May 2, 2014 on Hotels.com
This hotel is incredible...perfect location, amazing staff, large rooms, amazing attention to detail. I will be staying here every time I visit London.
for Everyoneby London bound from Chicago, IL
Perfection!!Posted Apr 23, 2014
Pros: Location, location, location. All the little details. Great bath products. Complimentary bottled water. The pool!!
Cons: Earlier check in especially for travelers coming on over night flights from the US! The price....however you do get what you pay for.
Location: Close to the Picadilly Circus underground stop. Walking distance to most tourist attractions. Right across the street from the theater.
Loved the hotel. Perfect location, walking distance to most major sites including the palace, big ben, buckingham palace, and shopping galore. The rooms are beautiful and HUGE for London standards. Clean, bright, and cheerful. They think of all of the little details including child sized towels and beauty products for my 20 month old son. The pool was absolutely wonderful. Only wish we could have stayed longer!
for Everyoneby Jill from Tandragee, Northern Ireland
Amazing hotel!!!Posted Apr 8, 2014
Pros: Absolutely everything!!!
Cons: Nothing that we could see!!
Location: This is a great location in Central London! The hop on bus stop is just around the corner, but you can easily walk to many of the main attractions!
I booked this hotel for my Husband's birthday surprise. I firstly chose it for its location, Central, 2 minutes walk from Piccadilly Circus tube and Regents Street. Trafalgar Square just around the corner and Her Majesty's Theatre where I had booked Phantom of the Opera opposite the hotel! It wasn't until we arrived that I realised what an amazing hotel this was! The staff were so friendly and welcoming, we felt we had been coming for years! I had emailed the hotel prior to arriving informing them it was my Husband's 60th birthday. When we arrived they immediately wished him happy birthday and then informed us we had received a complimentary room upgrade, free champagne, and a beautiful boxed gift of bath oil! Our room was just amazing! So elegant, spacious and spotlessly clean! It was facing onto the side street and although there was continuous traffic below we couldn't hear it as our windows were not just double glazed but actually double windows making them almost sound proof! The bed was the one of the most comfortable beds I have ever slept in! The decor was beautiful throughout the hotel with so much detail in everything! Each room was furnished differently and was just more stunning than the previous one! We booked afternoon tea and at the end the staff came with a decorated birthday plate of macaroons complete with candle and sang Happy birthday to my husband! Such a lovely gesture! Brilliant breakfast with plenty to choose from! Will certainly return!!
for Everyoneby Fred from São Paulo, Brazil
Great service and location !Posted Feb 7, 2014
Cons: The pool is great, but lacks deck chairs / sunbeds.
Perfect location! The staff is very friendly and attentive. Also a very good restaurant and a great pool.