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Reviews of Henley House Hotel

4 out of 5
Henley House Hotel
30 Barkston Gardens, Earls Court, Kensington, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 394 out of 1002 reviews" "
Rating 8 - Good. 466 out of 1002 reviews" "
Rating 6 - Okay. 105 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Naima

Traveled with family
Liked: Amenities
The location was good, the room was tidy but the toilet was not cleaned as there was hair inside it and around the seat!! Makes you question the cleaness in the room
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very quaint! We loved it! The shower was a little small, but we made it work. Location is great, the staff are friendly, welcoming and helpful. I would definitely stay here again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Victoria

Traveled with family
Liked: Staff & service, property conditions & facilities
Very friendly staff, clean room and perfectly located!
Stayed 3 nights in Feb 2024

8/10 Good

CLIFTON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Set friendly staff.
Stayed 7 nights in Jan 2024

6/10 Okay

Diana, san diego

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My twin room was small but workable but the shower has to be the tiniest ever! I had to squeeze past the sunk to get in. I wont stay here again because of this. Staff pleasant, location is great.
Stayed 7 nights in Jan 2024

8/10 Good

Mikael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money!
Stayed 2 nights in Feb 2024

10/10 Excellent

Debra, santa ynez

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice boutique hotel. A very nice and clean room. Our room was very quiet.The breakfast area is fun and the food is fresh and good, a perfect start for the day with lots of variety. This is a great location close to train station and if you like to walk you can get to Hyde Park and walk through Kensington and beyond. The staff is also very nice. They didn't have conditioner for hair or body lotion but I didn't ask for them at the front desk. And if you like cream in your coffee bring some because they don't have it in London. A great pub on the corner called The Blackbird. It has fantastic food and great customer service. When I return to London this is where I'll stay.
Stayed 5 nights in Feb 2024

8/10 Good

Amisha

Business traveler
Liked: Cleanliness, staff & service
I would have given it a 5 star rating had it not been for 2 things: 1. The bed was too short. I’m not even tall - 5ft 6”, and I had to sleep dangling my legs off the bed; 2. A pubic hair in the shower cubicle!
Stayed 1 night in Jan 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, but with everything you need in a nice quiet neighborhood near transit.
Stayed 3 nights in Dec 2023

8/10 Good

Raja

Liked: Cleanliness
The room was very small, but we knew that going in. The hotel is very well located near an underground station from where you can go to anywhere in London. The neighborhood itself where the hotel is has tons of restaurants and cafes. The room itself was okay. There were only two outlets to plug in devices, neither of which was next to the bed. The breakfast did not have many vegan options (but then again, most people are not vegan). The faucet in our bathroom was not easy to move. But the room was very clean and the hotel itself was charming. The staff was polite and helpful. I wouldn't mind staying there again at all.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overnight stay in Earls Court.
We arrived about 9pm and we used the hotels electronic check in. Tube station 5 minutr way away, good range of shoos also close by. The room was more than what we were expecting. The colour changing lights and light effects in the room made it fun for my daughter. It was quiet and the blackout curtains were super. Fridge was handy too. Breakfast was a good range and staff we met were friendly and helpful. Will book again, thank you.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Roberta on Dec 19, 2023
Dear David,Thank you for your lovely review. It is much appreciated.We have happy that you were pleased with the service you have received.With Kind Regards,Roberta and the Henley House Hotel Team

8/10 Good

Julie, Ellerton

Traveled with partner
Liked: Amenities
We received a very warm welcome, the staff are very attentive. We were disappointed with the shower as the water pressure was very low and it was just a trickle. Everything else was fine, breakfast was very good.
Stayed 2 nights in Dec 2023

8/10 Good

dinesh abhijeeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely will come back !!
We had a lovely stay at Henley! Excellent service and very friendly staff. The room was thoughtfully designed and extremely clean. Very close to Earl’s Court station making it accessible to rest of London. The breakfast was average, but apart from that it was a very good stay and we will be happy to come back.
Stayed 1 night in Dec 2023

10/10 Excellent

peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, lots of fast food restaurants around. Close to the tube station. The rooms are very small.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brian

Liked: Amenities
Been going there for years. The property has been remodeled and everything is fine. The staff is most helpful, good to see Roberta in the morning. Breakfast is fresh with a good assortment to choose from. The single room is small, which is normal for London. Earle’s Court is around the corner for the Tube. A hidden “Gem”.
Stayed 6 nights in Nov 2023
Response from Roberta on Nov 29, 2023
Dear Brian,Thank you ever SO much for the wonderful review.We are pleased you were happy with the service you have received and we are looking forward to welcoming you back to Henley House Hotel in the future.Hope you have a lovely day !

10/10 Excellent

Amy, Port Saint Lucie

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Henley House Hotel is an absolute gem! less than a two minute walk from Earls Court tube station and very convenient. The hotel is small and quaint – – perfect for your stay in London! The staff are amazing and friendly. The front desk reception Mike was very helpful with our check in and was fantastic to talk to.
Stayed 7 nights in Nov 2023
Response from Roberta on Nov 29, 2023
Dear Amy,We are pleased you were happy with the service that you have received and we are grateful for such a lovely review.With many thanks,The Henley House Hotel team

10/10 Excellent

Gillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to transport
Stayed 2 nights in Nov 2023
Response from Roberta on Nov 22, 2023
Our dear customer,We are pleased that you were happy with the service you have received.Thank you for your very kind review, we really appreciate it !We hope to see you again at Henley House Hotel.With Kind Regards,Roberta

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family stay
Very comfortable and convenient 2 minute walk to tube station. Friendly staff.
Stayed 2 nights in Oct 2023
Response from Roberta on Nov 22, 2023
Our dear customer,We are pleased that you were happy with the service you have received.Thank you for your very kind review, we really appreciate it !We hope to see you again at Henley House Hotel.With Kind Regards,Roberta

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Museum overnighter
Absolutely wonderful find...very welcoming staff, brilliant location,quiet yet within yards of tube and multiple eating places...Room was well appointed and comfortable..Whole stay exceeded expectations and I will certainly return....
Stayed 1 night in Oct 2023
Response from Roberta on Nov 22, 2023
Our dear customer,We are pleased that you were happy with the service you have received.Thank you for your very kind review, we really appreciate it !We hope to see you again at Henley House Hotel.With Kind Regards,Roberta

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great in all aspects, however very low water pressure in the shower
Stayed 4 nights in Oct 2023
Response from Roberta on Nov 22, 2023
Our dear customer,We are pleased that you were happy with the service you have received.Thank you for your very kind review, we really appreciate it !We hope to see you again at Henley House Hotel.With Kind Regards,Roberta

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute room. Clean. Friendly staff. Good breakfast.
Stayed 6 nights in Sep 2023
Response from Roberta on Nov 22, 2023
Our dear customer,We are pleased that you were happy with the service you have received.Thank you for your very kind review, we really appreciate it !We hope to see you again at Henley House Hotel.With Kind Regards,Roberta

10/10 Excellent

Christie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean quarters, in an excellent location. Earl’s Court tube station is a three minute walk, and there are great restaurants in the neighborhood.
Stayed 4 nights in Oct 2023
Response from Roberta on Nov 22, 2023
Our dear customer,We are pleased that you were happy with the service you have received.Thank you for your very kind review, we really appreciate it !We hope to see you again at Henley House Hotel.With Kind Regards,Roberta

10/10 Excellent

Geoff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It gave us easy access to the tube, food, drink and a supermarket. The room was clean and well presented, we were very comfortable and content there. Highly recommend this for a couple
Stayed 5 nights in Oct 2023
Response from Roberta on Nov 22, 2023
Our dear customer,We are pleased that you were happy with the service you have received.Thank you for your very kind review, we really appreciate it !We hope to see you again at Henley House Hotel.With Kind Regards,Roberta

10/10 Excellent

Marion

Liked: Staff & service, property conditions & facilities
Great location near tube lines and lot’s of restaurants and pubs! Our room is cozy. Only thing is the bathroom is TINY!
Stayed 4 nights in Oct 2023
Response from Roberta on Nov 22, 2023
Our dear customer,We are pleased that you were happy with the service you have received.Thank you for your very kind review, we really appreciate it !We hope to see you again at Henley House Hotel.With Kind Regards,Roberta

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location. Its so convient to great restaurants, grocery stores, Boots drug store and the Tube. The room is small but very comfortable with a nice desk and a mini frig. I wish there were a few more outlets bc USB port chargers charge slower but not a game changer. I will stay again. This is my 3 time staying here.
Stayed 4 nights in Sep 2023
Response from Roberta on Nov 22, 2023
Our dear customer,We are pleased that you were happy with the service you have received.Thank you for your very kind review, we really appreciate it !We hope to see you again at Henley House Hotel.With Kind Regards,Roberta

10/10 Excellent

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing value, great service
The hotel was very lovely and exactly as described. Keep in mind the single room is very tiny. It says double bed but seems more like an oversized single. I would definitely stay again but book a larger room. The hotel was squeaky clean, the service was wonderful, and the breakfast was delicious.
Stayed 1 night in Sep 2023

6/10 Okay

Terry

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room 1 is very noisy. Odd random deep buzzing sound, and very loud early morning deliverirs on 2 mornings around 6 am. My recommendation is to avoid booking room 1.
Stayed 4 nights in Sep 2023

8/10 Good

Pamela R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very well located near an Underground station and very quiet.
Stayed 3 nights in Aug 2023

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, very nice staff, nice facilities, decent breakfast and reasonably priced. Wifi was strong and good. The down note would be the single room I was in was tiny and while suited to me for a few days (I'm slim and didn't have much luggage) for a larger person and they needn't be much larger than 70kg to have problems, it would be impossible. Also the shower was poor (although hot water was fine) and the TV didn't work as it wasn't connected to signal. I'd go again if the prices were the same. It's a nice little hotel run by caring staff.
Stayed 3 nights in Aug 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. We had 2 twin room and it was good size. Mini fridge was great, wish it had a microwave. Buffet continental breakfast was good but did not have GF option for breads/pastries or alternative milk. Staff was great. The Tube underground station was just a block and half away very convenient. Quite and safe neighborhood. Also just a 20 min walk to Kensington Gardens which is an excellent place to run or walk beautiful and lots of options, connects to Hyde Park.
Stayed 5 nights in Aug 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
My friend and I only stayed for one night. We were so happy with our room. The hotel was in a great location for us as it was a 5 minute walk from Earl’s Court station. I would definitely recommend and would definitely stay again. Staff were very friendly as well and the room was very clean and spacious.
Stayed 1 night in Aug 2023

10/10 Excellent

Matthew

Stayed 1 night in Aug 2023

8/10 Good

allan

Stayed 2 nights in Aug 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Margaret

Stayed 1 night in Aug 2023

6/10 Okay

Flora

The room is very small. The cleanliness of the bathroom varies daily.
Stayed 5 nights in Jul 2023

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice near central London.
Nice hotel in vibrant neighborhood, close to Underground, lots of food choices nearby. Breakfast was good. Room very comfortable. Has a Lift to help with luggage. Good choice.
Stayed 1 night in Jul 2023

10/10 Excellent

Andrea

Stayed 3 nights in Jul 2023

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent London base
Stayed 1 night in Jul 2023

10/10 Excellent

Andres

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Jul 2023

6/10 Okay

Vicky

Stayed 1 night in Jun 2023

10/10 Excellent

Yiannis

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely boutique hotel with friendly staff. Close to a tube station which makes it convenient for travel around London. Would recommend.
Stayed 1 night in Jun 2023

8/10 Good

Geoff

Stayed 5 nights in Jun 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
everything
Stayed 1 night in Apr 2023

10/10 Excellent

debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
henley house
very welcoming felt right at home very clean the only thing that could of been better would have a hot breakfast so more breakfast choices
Stayed 6 nights in Jun 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023

10/10 Excellent

Deanna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 6 nights in May 2023