Ratings based on 1,957 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
94% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado

Rebranded

Posted Dec 17, 2014
The refurbishment and rebranding seemsvto have gone well. Another nice stay.
4 out of 5
by A verified traveler

Excellent hotel for airport overnight stay

Posted Dec 15, 2014
Pros: Location, stabdard
Cons: more info re free bus service from central bus station, Heathrow
Exc.choice for overnight airport stay. approx 12 min. ride on scheduled bus No.285 - completely free. Quiet room, excellent bed and lots of choice at breakfast buffet,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

バスでのアクセスがオススメです

Posted Dec 13, 2014
最寄り駅内では階段しかなく、スーツケースを持っての移動はかなり、大変でした。 一方、バスでは最寄り駅前から空港までは無料でしたし、リッチモンド駅前からは乗り換えなしの一本で行くことができました。 また、空港までのバスは24時間動いているようでしたが、ホテルのレセプションでは情報が不確かで、タクシーを強く勧めてきたのでスタッフに対しては疑問に思うところがありました。 ですが、荷物はチェックイン後も預かってくれたりと利便性はかなり良かったです。 また、利用すると思います。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom U.k

Comfortable and ideal for Heathrow Terminals.

Posted Dec 9, 2014
Pros: Value for money, closeness to Heathrow, and, transport facilities.
Cons: Ensure that the cleaners put tablet or some liquid soap in the bathroom for washing the hands, ect. More food varieties at the bar..
Location: Good location for travelling and shopping in Hounslow, Staines and other areas of London, especially with Hatton Cross station so close.
Late check-in due to scheduled flight, however, it went on quick and without any problem. I feel that a small tablet soap could have been provided, especially with guests arriving late and tired, and no facilities close by to buy any. There was also a leakage of water in the toilet, which went on for the three nights that we were there. The cleaners, I am sure, had noticed this. Either, they did not report it or, nobody turned up to repair it.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Dec 2, 2014
Location: The location is not so good, since there is nothing to do, no shops, no restaurants, very commercial.
Very nice hotel. The reception staff at checkin were very friendly and welcoming.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom cergy

Hotel tres agreable et personnel a l ecoute

Posted Dec 1, 2014
Nous avons ete agreablement surpris par l hotel. L acceuil fut tres souriant . Le personnel et a l ecoute. La chambre un tout petit peu plus grande aurait ete exellente . Belle deco et lit grand et tres confortable. J y retournerais a mon prochain sejour a Londres.
3 out of 5
by A verified traveler

An airport hotel that looks like an airport hotel.

Posted Nov 23, 2014
Pros: The staff was cheerful when I asked for a local restaurant. Basically, there are not any, but that is not their fault.
Cons: The bar/lounge area was as uninviting as anything I have ever experienced. Bright lights, not atmosphere. No Pinot Grisio-- too unusual.
Location: It is in a bunch of hangars. You could take a taxi to Bath Road and find restaurants in the other hotels. Pretty bleak. Or just go to the other hotels
Knowing the excellent reputation of this company I had high hopes for this airport hotel. Because it is located directly on an Underground stop, I thought it might be a pleasant area, with easy access. The pedestrian access from the Underground station is shameful, without as much as sign telling the hotel user how to get from the street to the hotel....something that is not easy. Full of tired international travelers who were offered no food after 10 PM. Some 24 hour room service would be assumed for such a location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom united kingdom

Excellent location for Heathrow airport. Quiet.

Posted Nov 19, 2014
Pros: Newly remodelled.
Cons: Those little amenities ! I forgot my toothpaste and there was no where to buy any and they didn't have anything to offer.
Location: Perfect for travelling as very close to Heathrow airport.
Friendly staff. Nice food. Very pleasant start to our holiday.. Would recommend to anyone!
1 out of 5
by A verified travelerfrom heathrow

Bad experience and they will not refund the fee

Posted Nov 19, 2014
The hot water was not working, New paint smell and could not sleep I used to stay here all the time last few years. new management change made it bad Last stay on Nove 17-18 was horrible . could not sleep Shan nageswaran
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 18, 2014
Close to tube station providing easy access to Heathrow, friendly staff, clean and comfortable rooms.