Ratings based on 544 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
89% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travelerfrom southend on sea essex

Nice hotel

Posted Mar 1, 2015
Only stayed for one night room was clean, but could do with some TLC the bed was a bit lumpy, but for one night was ok. The breakfast was good and was in the price of the stay.
3 out of 5
for Business Travelers
by A verified traveler

Close to where I was working. Very convenient

Posted Feb 11, 2015
Pros: The welcome at reception. The service in the bar. The room service was prompt and very polite.
Cons: My room was cold and the heating system did not appear to work. The TV scan was poor and I could not adjust it.
Location: Not important - I was there on business
Average - what I expected. Reasonably comfortable, good sized room.
5 out of 5
for Everyone
by A verified travelerfrom Surrey

I enjoy my stay

Posted Feb 10, 2015
Pros: Everything
Cons: Notting
Location: Excellent location.
Excellent overall very good I will definitely visit this hotel again.
2 out of 5
by A verified travelerfrom Croydon

Disappointing stay at the Hilton Croydon

Posted Jan 15, 2015
Pros: The staff
Cons: The decor and basically an overhaul
The hotel looks nice from the outside and the lobby but the room we had was tired and old looking. Could do with a refit. The bathroom was very dated and so was the furniture in the room not what you would expect from a Hilton Hotel. The worse though was the bed, I have never had such an uncomfortable nights sleep. Would not recomment nor would I stay again. One good thing the staff were friendly and helpful.
2 out of 5
by A verified traveler


Posted Jan 12, 2015
Pros: Convenient location for my business visit
Cons: ensure basic things in rooms work! Don't offer wake up calls if you are it going to make the call!
Room had 2 light bulbs missing, too dark to read/work. Housekeeping only able to replace one bulb as no bayonet fitting bulbs available. Arranged 7 am wake up call with reception but no call received and no apology offered when checking out. Grateful to be staying only the one night!
5 out of 5
for Everyone
by A verified travelerfrom Oxford

Excellent hotel and brilliant staff

Posted Dec 31, 2014
Pros: The staff , bedrooms and food all brilliant.
We stayed here over the Xmas period and the staff were brilliant throughout the whole Hotel. The accommodation was first class and breakfast was a 'proper' English breakfast. Location was good , a short ride from Croydon station with good access to the M25. We will definitely stay here again.
2 out of 5
by A verified travelerfrom Cambridge, England

70's Throwback!

Posted Dec 18, 2014
Pros: On the plus side free parking is hard to find in Croydon and the breakfast was better than the nearby Hampton by Hilton.
Cons: The room that I stayed in, is in need of a complete overhaul.
I used to stay at the Hilton in California as a child in the 70's. Seemingly nothing had changed in the interim, the room appeared virtually identical to those that I remember. The only difference being that I had swapped a pool view for an unsightly view of the bins. Although the reception area was modern enough, the rooms badly need updating.
1 out of 5
by A verified traveler

very poor stay

Posted Nov 29, 2014
waste of money, terrible room, management offered discount but hasn't done so. poor customer service
4 out of 5
for Business Travelers
by A verified travelerfrom ZIERIKZEE

Net buiten Londen files, dichtbij openbaar vervoer

Posted Nov 26, 2014
Pros: Het is een grote hotel dat goed functioneert
Heerlijk geslapen, alles naar wens, alleen de kamers zijn gedateerd, maar wel echt schoon en met goede bedden.
4 out of 5
for Everyone
by A verified travelerfrom Boston

Convenient to Croydon and London

Posted Nov 18, 2014
Hotel has excellent staff, allowed me to check in earlier and even kept my food in their freezer overnight. Liked the African staff at the front reception desk too, thought she was cute. However, hotel needs total refurbishment - too old almost everything