Ratings based on 588 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Unusual location

Posted Jul 23, 2014
Nice hotel, overall a little dated but pleasant to stay in, loved the ferry crossing to get to underground
4 out of 5
Recommended
for Everyone
by A verified traveler from Devon

Decent hotel in fantastic docklands location

Posted Jul 22, 2014
Pros: Decent hotel.The location and atmosphere of the docklands riverside area especially made for a great break, and proximity to O2 and Greenwich.
Location: Wonderful location. Just wandering Canary Wharf or Greenwich is a great buzz, and superb quality shopping and eating in the area.
Very good value on a good cheap deal. Service, room facilities etc. were fine and staff very good. We didn't test the catering as there were so many good places in competition at Canary. Corridors slightly dated looking but the beautiful riverside setting and proximity a short complimentary boatride from Canary Wharf was tremendous. Lovely sunsets over a river panorama extending across to the Shard and Gherkin. Anytime!
2 out of 5
by A verified traveler from United Kingdom

Nice riverside views

Posted Jul 21, 2014
The experience was average. It was disappointing to arrive at the hotel just to find that the air conditioning system was not working. We had to be given two fans to use overnight. The room was very hot throughout. However the hotel staff were kind and demonstrated professional courtesy. The breakfast buffet was very nice with great variety.
2 out of 5
by A verified traveler from houston Texas

Not a good experience..

Posted Jul 21, 2014
The first room I was given was hot and I was told some of the acs were out...I requested a change and I was given another room and I proceeded to take a shower and lo I couldn't get it to work..I called the reception and housekeeping several times and no one answered..I finally had to physically walk down to the reception and wait in line to complain...Someone followed me back and he too could not get the shower to work...I was told someone will get back to me either to change my room or fix the shower...I waited and waited ..for like 2 hrs and finally called back...The manager finally came and confirmed it wasn't working but said since it was late it might be better for me to manage it...He showed me how to manually open hold up the broken knob and proceeded to offer me free breakfast..i said just give me wifi... Suffice to say it was not a good experience at all
4 out of 5
Recommended
for Everyone
by A verified traveler from Portsmouth. UK

Room looked a bit tired for deluxe.

Posted Jul 21, 2014
Pros: The location and ready access by ferry to the centre.
Cons: Room was tired. Desk was chipped. Skirting carpet coming away.
Location: Use the ferry to get anywhere. cheap, quick, regular and punctual.
Pleasant welcome.Good access to Canary Wharf on free ferry.Location and ready access by ferry
3 out of 5
by A verified traveler from london

Nice hotel, Clean but small

Posted Jul 21, 2014
Room was very small, we only stayed one night so we didnt have luggage or it would have been impossible to move around in it. Bathroom was very tiny, hotel has a free boat service that takes you to canary warf and back free of charge, which was great but Our room was on the first floor near, where the boat is, and there were no net curtains so we had to close the curtains and turn on the light when getting dressed in the morning or people outside would see us
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

Convenient to O2

Posted Jul 19, 2014
The hotel probably isn't up to the usual standard of a Hilton, but it was convenient for visiting the O2, with the free ferry to Canary Wharf and cheap secure parking.
4 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham

business stay of 4 nights

Posted Jul 18, 2014
First impressions were not great the back of house areas, stairs and corridors were in need of re-decoration, rooms were comfortable but dated also the furniture within the rooms was knocked about and not in the best of condition. The hotel bar was good and the staff very friendly food was good but priced on the more expensive side. views from my room were of canary wharf and looked spectacular.
4 out of 5
Recommended
for Everyone
by A verified traveler from bucks

Good experience

Posted Jul 17, 2014
Pros: Central location for O2 and river bus
Cons: Shaving in the room was a hit and miss operation. No shaving mirror and poor lighting!
Location: See above
After walking from Canary Wharf LU to the free ferry (it is a long way for a person with a stick) I suggest that a bus or taxi would be better, we crossed the Thames on the free ferry. Hotel was good and room clean. Visited O2 by river bus which was easy to board as it stopped at Canary Wharf. Came back the same way in the evening and made a good visit even better. Had breakfast, which was of a good standard and drank a couple of beers on the river front in the hotel. Drinks were a bit expensive, but it is the middle of London! Took the river bus again to the London Eye and a taxi to China Town. A very enjoyable visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Devon

Lovely riverside hotel

Posted Jul 17, 2014
Pros: The foyer upon arrival was inviting and well designed. The staff were friendly and helpful.
Cons: The corridors were looking a little "tired" but that is a minor thing.
Location: It was a riverside location , with a frequent ferry to Canary Wharf. Lovely riverside walks , and it felt very safe.
We were attending our son's Graduation in London and needed a hotel for the night prior to the ceremony. We booked this as a "mystery hotel", and were curious about the accommodation we might get. As it turned out, it was brilliant, we had a beautiful riverfront triple room, complete with a small balcony. The staff were friendly, efficient and helpful. All in all we were very pleased with our visit to this hotel