Ratings based on 1,896 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom B.C. Canaa

Convenient and comfortable.

Posted May 18, 2015
Pros: Location and comfort
Very convenient for flight from Gatwick. Large room which was very quiet, clean, and had a king sized comfortable bed.
Comment from Hotel Management
May 20, 2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and read you feedback and thank you so very much. Very best regards, Karen Ballam
3 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Close to airport... Convenient

Posted May 15, 2015
Clean, good proximity to airport, pricey drinks and food (£17.50 for 2 gin & tonics) noisy due to arrivals throughout the night
Comment from Hotel Management
May 19, 2015 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and read you feedback and thank you so very much. Pricing however is directed by Hilton and not made locally at hotel level and I am sorry for the disappointment in that respect. Very best regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sussex UK

Excellent hotel for Gatwick Airport

Posted May 14, 2015
Pros: Excellent location. Clean bedroom, tea and coffee making facilities, comfortable bed and quiet.
Cons: Maybe queues at check in when bush
Location: Within walking distance of South Terminal
The hotel is in an excellent position within walking distance of South Terminal. Check in was quite busy but we were dealt with efficiently and our room was ready. The bedroom was a good size and the bed very comfortable. There were tea and coffee making facilities but I did not use the facilities of the hotel as it was an early morning flight but I would definitely use this hotel again and I thought it was good value for money.
Comment from Hotel Management
May 19, 2015 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and read you feedback and thank you so very much. Very best regards, Karen Ballam
4 out of 5
Recommended
for Families
by A verified travelerfrom Avignon

Idéalement placé au terminal sud

Posted May 11, 2015
Pros: Le lit
Confortable, silencieux et offrant de nombreux services
Comment from Hotel Management
May 13, 2015 by Rachel , Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was pleased to see the good scores given and read you feedback and thank you so very much. Very best regards, Rachel
2 out of 5
by A verified travelerfrom Scotland

eating

Posted May 11, 2015
Pros: room was pleasent
Cons: better catering facilities, either more kitchen staff or bigger facilities.
Location: Gatwick airport enough said.
Unable to get food at 9.00pm had to wait at least one hour as they were busy, disgraceful.
Comment from Hotel Management
May 13, 2015 by Rachel , Hotel Management
Thank you for choosing the Hilton London Gatwick and I was sorry to see by the scores we achieved and to read your comments that on this occasion we did not reach expectations and please accept my apologies. Your post has been passed to the relevant managers for action and I really am so sorry that we did not reach your expectations. Very best regards, Rachel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Close to airport

Posted May 10, 2015
Pros: Just what we needed
Cons: Newer rooms
Location: Close to airport was what we were looking for
Easy to get to plane and the food was great and the staff were friendly
Comment from Hotel Management
May 12, 2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ipswich

Excellent Bed, comfortable room, friendly staff

Posted May 10, 2015
Pros: I found the bed extremely comfortable. The lady receptionist was very friendly, and even upgraded my room for free. Perfect Location for Airport
Cons: nothing comes to mind
Location: short walk, sheltered from any rain, to Gatwick Airport, South Terminal
booked so I could catch flight the next morning. Hotel is fairly expensive but the room I had (which was free upgraded) was excellent and hotel bed was most comfortable I've ever slept in!
Comment from Hotel Management
May 12, 2015 by Karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam
2 out of 5
by A verified travelerfrom Vancouver

Could do with a good clean

Posted May 3, 2015
Pros: Refurbishment, hotel and rooms getting very tired
Cons: A good clean
Location: Gat wick airport
Room was ok but is need of a good deep clean, tiles in bathroom were dirty and a very poor quality repair had been made to the wall, carpets looked grubby and bed was very uncomfortable, cupboard for making tea and coffee was bashed around and scratched, certainly not worth what we paid.
Comment from Hotel Management
May 5, 2015 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick: I was absolutely delighted to see the scores given although clearly in some areas we did better than others and we will certainly discuss and investigate how we can improve on the lower score areas. I do hope that we will have the pleasure of welcoming you back in the not too distant future? Sincerely, Karen
4 out of 5
Recommended
for Couples
by A verified traveler

Posted May 3, 2015
The hotel offered me all I needed for a convenient and comfortable overnight stay. The bars and restaurants had a friendly and welcoming environment; they seem to be popular with locals not just hotel guests.
Comment from Hotel Management
May 5, 2015 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bermuda

Posted May 3, 2015
It's was good. Very close to the airport, fast check in. Room was great for the kids
Comment from Hotel Management
May 5, 2015 by karen, Hotel Management
Thank you for choosing the Hilton London Gatwick for your accommodation on this occasion. I was absolutely delighted to see the fantastic scores given and thank you so very much for taking the time to complete the survey it really is most appreciated. Kindest regards, Karen Ballam