Ratings based on 1,000 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lincoln

Nice hotel close to terminal 4

Posted Jan 23, 2015
One night stay , enjoyed it would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom tx

good hotel

Posted Jan 9, 2015
Pros: Convenience to airport
Cons: replace glass bathroom doors with proper doors
Location: N/A
Good stay, got what we expected. Food is good but expensive. Breakfast is excellent.
Comment from Hotel Management
Jan 13, 2015 by Su, Hotel Management
Dear DM. Thank you for your kind comments and I am pleased to read you enjoyed the breakfast. Regards
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit MI

LHR Terminal 4 Convenience

Posted Jan 8, 2015
Pros: Beds and quiet.
Cons: Dining experience.
Location: At Terminal 4 of London Heathrow Airport.
We stayed there on New Year's Day and had a poor experience because the hotel was short staffed in the kitchens and a simple dinner order took an hour to be served. We have used the hotel a number of times because of the convenience of getting into Terminal 4 without getting wet and it is very suitable for an early flight out in the morning. The hotel has comfortable rooms and beds although the cleanliness was below par this time.
Comment from Hotel Management
Jan 14, 2015 by Su, Hotel Management
Dear Richard. Please accept our sincere apology for any lack of service in our restaurant during your stay with us. We have investigated this matter on your behalf and have noted your comments. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

ターミナル4まで約5分!

Posted Jan 7, 2015
Pros: 空港近く シンプルだけど安っぽくないお部屋
6:30のフライトの為、空港近くのこのホテルに。 ターミナル4にホテル入口があり(2Fだったかな?エレベーターのフロア案内にも表示されてました)、 そこからチューブ?トンネル?状になっている高架をひたすら歩けば出口はヒルトン入口横。 ヒルトンなんて初めてです、部屋やホテルはもちろん良かったです! あ、普段ロンドンの2万円以下のシングルルームにしか泊まっていない私の目線です。 受付の方も、英語をよく理解できない私に嫌な顔せずにクールに対応してくれました。 滞在時間が短く、ホントに風呂に入って寝るだけだったし、 一人でヒルトンのレストランに入る勇気もなかったので詳しくは書けませんが、 またイギリス旅行の機会があれば最終日はヒルトンでゆっくりして長時間フライトに備えるのもいいかもしれません。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Zealand

Good hotel close to the airport

Posted Jan 6, 2015
The room was as expected. The staff at this hotel were the stand out! Everyone from checking in to the staff at breakfast.
Comment from Hotel Management
Jan 14, 2015 by Su, Hotel Management
Dear Sarah, Thank you for your review. We strive to provide a high level of service and care to our guest and I am pleased that we were able to provide you with this. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

空港に直結

Posted Jan 4, 2015
空港と直結していると知らず下を歩いていたら通路を発見。 出発口とつながっていました。徒歩6分なのですぐ着きます。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Convenient for Terminal 4 Flights

Posted Jan 4, 2015
Pros: Rooms clean and very quiet.
Location: Nothing much to do nearby and very few places to eat other than 1-2 options in Terminal 4 or at the hotel. Best just as place to stay near the airport
Had previously stayed here when United Airlines was in Terminal 4, but with the new Terminal 2 opening, it is no longer as convenient to catch flights, particularly early morning ones. If you are going to use the intra-terminal transport, you need to walk across the connecting bridge (5-10m walk) from the hotel to Terminal 4 and then catch your shuttle from there. We elected just to pre-book a cab from the hotel to Terminal 2. It is a fixed £15 fare and takes about 15 minutes.
Comment from Hotel Management
Jan 14, 2015 by Su, Hotel Management
Dear Norman, Thank you for your review which I am sure will provide helpful information for our guests. Regards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guildford Surrey

Great stay can't find a fault

Posted Jan 2, 2015
Great New years stay lovely room,Staff and location
Comment from Hotel Management
Jan 14, 2015 by Su, Hotel Management
Dear Barney, I am so pleased to read that you enjoyed your stay with us. Regards
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Very nice hotel close to Heathrow Terminal 4

Posted Jan 2, 2015
Stayed less than eight hours before an international trip but twice the hotel front office staff did not follow up a request including ordering a taxi which caused a lot of problems as we were about to leave. They did resolve satisfactorily but it was quite stressful.
Comment from Hotel Management
Jan 14, 2015 by Su, Hotel Management
Dear Steven, Thank you for your review, the contents of which are noted and have been addressed via a different media site. regards
5 out of 5
Recommended
for Everyone
by A verified traveler

travel

Posted Jan 1, 2015
Beautiful hotel and great proximity to London Heathrow. Took the worry out of missing our flight.
Comment from Hotel Management
Jan 13, 2015 by Su, Hotel Management
Thank you for your review and I am pleased to read that you found the hotel conveniently placed for your flight. Regards