Ratings based on 801 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Blackpool

Leisure

Posted Sep 29, 2014
Pros: Everything.
Cons: Nothing.
Location: Went into central London.
Everything perfect.Only a layer of dust on lamp above bed.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

One night stay

Posted Sep 27, 2014
Cons: Direction signage in Terminal 4, information regarding golf cart assistance for luggage and passengers.
Location: Access by road is easier than at the terminal.
Although hotel is accessible directly from Heathrow Terminal 4 it is not straightforward. A covered bridge can be found tucked away on the Departures level, walking distance 15-20 minutes with luggage. A golf cart is sometimes available at the hotel but how this is made available to incoming passengers I have yet to find out after two visits! Rooms very cramped with furniture.
4 out of 5
Recommended
for Everyone
by A verified traveler

Reasonable.

Posted Sep 26, 2014
If you don't mind a cold breakfast, but like some reasonable attention after a flight, Hilton at T4 is a good bet. You can always go to Costa for some hot coffee. Skip the buffet breakfast. It is verging on the unreasonable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for travelling

Posted Sep 23, 2014
Location: Heathrow airport!
Very nice, excellent position. Good room though overlooking foyer would another time ask for outward facing room.
5 out of 5
Recommended
for Everyone
by A verified traveler

First Time at the Heathrow Hilton

Posted Sep 16, 2014
Pros: The room was excellent and extremely quiet. Restaurants, breakfast, spa all high quality and the service very professional
Cons: ability to make the room cooler
Location: great location for Heathrow Airport and the underground into London City Center
On arriving I tried to get a credit for booking a week earlier and not cancelling in time and they told me because I made the booking through a third part ( Expedia ) it would not be possible. Disappointing and $200 wasted! Got to the room and discovered you had to pay over $20 to get wi-fi which I thought would have been included.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, convenient to terminal #4 at Heathrow

Posted Sep 16, 2014
Pros: Location to Heathrow airport
Cons: King size beds
Location: Windsor castle, British Museum, Museum of Science and Natural History all within an hour or less by public transportation.
Stayed one night both before and after a cruise. Good hotel for convenience to Heathrow airport, London underground and local transportation. Early check in request was accomodated. Hotel staff friendly and helpful. Fast check in and check out. Walk from terminal 4 to hotel via an enclosed walk path. Quiet location, do not hear jets at airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overnight Layover

Posted Sep 12, 2014
Staff were very helpful and took great care of us. The room was very quiet even though it was close to the runways. We made good use of the executive lounge, access came with the room, so we were able to forgo a set meal in the restaurants. My wife is disabled and we were surprised that they took the time to put together an plan to address her evacuation needs should it be required.
Comment from Hotel Management
Sep 17, 2014 by Su, Hotel Management
Dear Tony I am so pleased you found your stay both comfortable and caring. We do pride ourselves on our high level of service but it is always nice to be recognised by guests. Regards
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Nice place

Posted Aug 28, 2014
Awesome breakfast Nice staff The walk from terminal 4 is a bit long
Comment from Hotel Management
Sep 2, 2014 by Su, Hotel Management
Dear Paco Thank you for your comments which are a pleasure to read. The walkway is about 6 minutes walk but we do offer a buggy service for guests regards
5 out of 5
Recommended
for Everyone
by A verified traveler from colorado

Refreshing

Posted Aug 27, 2014
Pros: Everything
Cons: Nothing
Location: Easy walk to flight check in & all services
I was very tired when I arrived & in need of rest. The hotel met all my expectations & was convenient to my flight the next day. Couldn't ask for more!
Comment from Hotel Management
Sep 3, 2014 by Su, Hotel Management
Dear Dave Thank you for your comment and hope you had a restful stay with us Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

one night stay

Posted Aug 21, 2014
Great hotel. I choose it because it was connected to the terminal. There is train shuttle connecting all terminals. If you walk thou the passage and take the train...it takes about 30 minutes to get to termial 2. We did decide to just taxi for 15 pounds to terminal 2 as we had an early morning flight.
Comment from Hotel Management
Sep 3, 2014 by Su, Hotel Management
Dear Tammy Thank you for your comment and we are so pleased you found the transportation arrangements around the airport convenient. Regards