Ratings based on 1,574 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

London weekend

Posted Oct 27, 2014
Pros: Location
Cons: Breakfast. Logistics around the service, breadth of breakfast choice
Hotel location is great for attractions and public transport. Hotel lobby and bar area had makeover since last visit. Room was spacious with all key amenities. Opted for this hotel as price included breakfast. Wasn't expecting to queue for 45 minutes to get to a table! In fact too many people meant the hotel had to use a featureless dining room with no windows (level minus 3) where too few staff struggled to cope. Having got to breakfast, choice was much reduced from previous visits eg, limited types of cheese, no smoked fish, no omelette bar,. But it was ok
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

nice

Posted Oct 25, 2014
Pros: very nice
Cons: the bathrooms could be updated
Location: very good . very close the station very convinient
quite good hotel stuff were very polite. the hotel looks very beautifully decorated and its very nice
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay, good for traveling

Posted Oct 25, 2014
It is a great hotel very well located if you need to travel outside of London trought padding to. Statio.n
3 out of 5
by A verified traveler from Bingley

Disappointing

Posted Oct 21, 2014
Good points Very nice clean room Bad points Uncomfortable pillows Lengthy wait for a room service drinks order. Cancelled it after 35 mins Hotel hadn't registered the fact with the restaurant that I had breakfast included in my booking. Had to queue to get into breakfast Cooked breakfast food was cold
4 out of 5
Recommended
for Everyone
by A verified traveler from Uk&Dubai

Nice hotel, close to the airport

Posted Oct 21, 2014
Pleasant experience at the hotel. Check in was quick even though they tried to sell an upgrade package. Staff were polite. No issues at all.
3 out of 5
Recommended
for Everyone
by A verified traveler from East London UK

Good location but rooms are small.

Posted Oct 19, 2014
Pros: Location and the quality of food. As the restaurant was great and the breakfast yummy!
Cons: Rooms could do with being modernised. Creating more space in the rooms. Not having wooden beds on wheels.
Location: I didn't get to go out much as the conference was all day and finishing late. But a good location near the station.
Due to having a conference at this hotel, I booked to make things easy and the location was good. But the rooms are too small, twice I banged my leg with furniture in the rooms as there was lack of space to move around.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to tubes

Posted Oct 18, 2014
We have stayed at this hotel several times before and always find it excellent value. The room was clean and tidy and comfortable for 4 adults. The breakfast was good, lots of choice but very very busy resulting in queuing for a table. The swimming pool was a nice bonus although half the pool was closed off for swimming lessons and the changing rooms are very small. The staff were very friendly, we were allowed early check in and left our bags for the day when we were leaving for no extra charge. My slight issue would be how busy the hotel was, as they held alot of events there but i would recommend this hotel, location great opposite a tube station. We will be returning.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Convenient for London Paddington Station

Posted Oct 15, 2014
Pros: Convenient location
Cons: Condition of bathroom
Very good check-in service although a long wait for attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel to stay

Posted Oct 6, 2014
Comfortable beds, very clean, spacious room, close to train station and paddington station for the airport train. Generous breakfast. Friendly staff. Good facilities: gym, swimming pool... Highly recommended.
3 out of 5
Recommended
for Everyone
by A verified traveler from london

excellent location for seeing sights,

Posted Oct 1, 2014
excellent location fir sight seeing, plenty nice resteraunts and pubs around area, friendly, helpful staff and good breakfast !!