Ratings based on 1,569 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
87% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Bingley

Disappointing

Posted Oct 21, 2014
Good points Very nice clean room Bad points Uncomfortable pillows Lengthy wait for a room service drinks order. Cancelled it after 35 mins Hotel hadn't registered the fact with the restaurant that I had breakfast included in my booking. Had to queue to get into breakfast Cooked breakfast food was cold
4 out of 5
Recommended
for Everyone
by A verified traveler from Uk&Dubai

Nice hotel, close to the airport

Posted Oct 21, 2014
Pleasant experience at the hotel. Check in was quick even though they tried to sell an upgrade package. Staff were polite. No issues at all.
3 out of 5
Recommended
for Everyone
by A verified traveler from East London UK

Good location but rooms are small.

Posted Oct 19, 2014
Pros: Location and the quality of food. As the restaurant was great and the breakfast yummy!
Cons: Rooms could do with being modernised. Creating more space in the rooms. Not having wooden beds on wheels.
Location: I didn't get to go out much as the conference was all day and finishing late. But a good location near the station.
Due to having a conference at this hotel, I booked to make things easy and the location was good. But the rooms are too small, twice I banged my leg with furniture in the rooms as there was lack of space to move around.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to tubes

Posted Oct 18, 2014
We have stayed at this hotel several times before and always find it excellent value. The room was clean and tidy and comfortable for 4 adults. The breakfast was good, lots of choice but very very busy resulting in queuing for a table. The swimming pool was a nice bonus although half the pool was closed off for swimming lessons and the changing rooms are very small. The staff were very friendly, we were allowed early check in and left our bags for the day when we were leaving for no extra charge. My slight issue would be how busy the hotel was, as they held alot of events there but i would recommend this hotel, location great opposite a tube station. We will be returning.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Convenient for London Paddington Station

Posted Oct 15, 2014
Pros: Convenient location
Cons: Condition of bathroom
Very good check-in service although a long wait for attention.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Nice hotel to stay

Posted Oct 6, 2014
Comfortable beds, very clean, spacious room, close to train station and paddington station for the airport train. Generous breakfast. Friendly staff. Good facilities: gym, swimming pool... Highly recommended.
3 out of 5
Recommended
for Everyone
by A verified traveler from london

excellent location for seeing sights,

Posted Oct 1, 2014
excellent location fir sight seeing, plenty nice resteraunts and pubs around area, friendly, helpful staff and good breakfast !!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sgp

Good location with underground station nearby.

Posted Sep 30, 2014
Hotel situated in a good location with underground station nearby. Easy to get food around. Attentive hotel staff and i managed to get a room with a great view. Fantastic!
2 out of 5
by A verified traveler from england

Great location but rooms are tired

Posted Sep 23, 2014
Pros: Location. Central and near tube.
Cons: Tower bedrooms badly need renovating. More staff at reception. Queuing c20 minutes is not acceptable when there are positions not staffed.
Stayed here several times as it's a great location. Always been in the West wing. However on our recent visit we were allocated a room in the Tower - same price but rooms look very tired and a throwback to the 80's. It's such a contrast to the public areas which have all been modernised and compared to the West wing it's like a different hotel completely. Managed to get moved to a different room but still disappointing. Hotel is so big now that we had to queue 20 minutes at reception and each morning queue for breakfast and then endure the very busy self service area. It's not relaxing or comfortable that's for sure. You feel like you are on a conveyor belt. Very disappointing. For us it's our last visit as we will choose somewhere else next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from North. Wales

Great location

Posted Sep 22, 2014
Pros: Very clean bedroom. Great breakfast but extremely busy
Cons: More staff at check in.
Location: 10 min walk to Hyde park
We had a brilliant room tho booked for two adults and three children. On arrival to the room it was only made for two children and had to wait ages for more bedding. When arriving late with three tired children this was a little annoying. The reception facilities were not very personable and very like an airport.