Ratings based on 4,790 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Pros: location was spot on
Cons: organisation and attitude of staff
Location: shopping and dining was close by
It was a nice pleasant stay, very busy but a good hotel overall
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2015
Only stayed 1 night in London but experience here was up to expectations.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom S-B

Toppen hotell!!

Posted May 24, 2015
Bra läge, trevlig hjälpsam personal, fin frukost. Allt perfekt.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Alex, Egypt

Central location

Posted May 22, 2015
Pros: Location
Location: Shopping. Dining
Walking distance to central London. Surrounded by facilities. Room was spacious and clean. The restaurant is good.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
Pros: good location, easy acess to the tube, decent size rooms
nice hotel, on a busy street, some pubs nearby, sports bar inside the hotel, close to the tube station
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasent stat in London

Posted May 19, 2015
Et veldig bra hotel med dyktige medarbeidere som også et trivelige og vennlige. Selve hotellet er kanskje litt utdatert, spesielt innvendig, men rommene er bra og aller viktigst: rommene er rene, helt rene☀️😊😄👍🏻
1 out of 5
by A verified traveler

Bad hotel

Posted May 19, 2015
The hotel is very old, wait elevator for 10 mins in morning, the room and bathroom need renovation definitely. The price is not cheap.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Leeds

Good hotel in the midst of renovation!

Posted May 18, 2015
Pros: The hotel lobby area.
Cons: Don't over book / give rooms away!
Location: We only used the hotel as a base so did not make use of the surrounding area, but the immediate area looked very good.
The hotel lobby is fantastic and has clearly been renovated recently and you can see that the rest of the hotel is going through the same. What concerned me the most though was that when a colleague and went to check in, they had clearly overbooked or given our room away and they could only offer us a smoking room, as we were both non smokers this was frankly a highly unpleasant experience!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange Park,Florida

Busy hotel with everything close by.

Posted May 18, 2015
Pros: Location
Cons: Beds, side tables
Big convention @ check-in time slowed the process. The bell staff and concierge were exceptionally good. The beds were the worst I've ever slept on. The springs creaked every time I rolled over and they were hard. For the price I expected larger rooms. No bed tables on both sides of bed also a minus. Good breakfast.
3 out of 5
by A verified travelerfrom Aberdeen

London trip

Posted May 18, 2015
Pros: location
Cons: The bedrooms
Location: Some lovely side streets containing small restaurants and bars, close to Paddington station.
At check-in we were upgraded to a room on the 18th floor in the tower wing. Room very dissapointing, in need of refurbishment, carpets stained, furniture tired, walls required painting. As we were only there for one night no point in complaining.