Ratings based on 4,859 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Posted Jun 28, 2015
The rooms where comfortable and we enjoyed their breakfast buffet
4 out of 5
Recommended
for Everyone
by A verified traveler

Goede ligging

Posted Jun 26, 2015
Dichtbij juiste winkelstraten en centrum en bij rustig hydepark.
3 out of 5
by A verified traveler

Posted Jun 24, 2015
Not close enough to center of city for main sightseeing--more in an ethnic area. Hotel seemed old and in need of refurbishing. Really old spring mattress on a wooden frame. Not comfortable. Bathroom had huge gaps between tub and wall. Wifi really slow.
3 out of 5
by A verified traveler

There are much better options

Posted Jun 24, 2015
First of all, they charge for internet - the horrible connection will cost you 12.99 pounds/day - not the case with any other international chains. Hotel is in a desperate need of refurbishment, and not just the reception area glitz, but rooms (bathroom - shower broken) and halls on upper floors. Good location, easy access to Tube and Paddington station/Heathrow express are plus.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience.

Posted Jun 24, 2015
Pros: Clean, staff, location
Location: Tube stop and nearby bus stops
Very professional staff. Great breakfast buffet. Close to tube and bus stops and within walking distance of Marble Arch. Tower room was very comfortable and clean. Suggest requesting a tower room since it is the newest part of the hotel. Neighborhood is very diverse and offer many middle-east dining opportunities.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2015
Good for one night stay. We were upgraded, nice surprise. 22nd floor, amazing view! Food served in the bar and restaurant above average.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Jun 20, 2015
Pros: Location, cleaniness, professionalism and friendliness of employees
Cons: Free Wifi was not provided in the room, although accessible in the lobby. Wifi is essential in this day & age & should be provided as a basic service
Location: Close to Underground and bus stop; Restaurants within walking distance.
Arrived early and the staff were welcoming and helpful. Completed registration process and was able to store luggage until room was available. Concierge and associates were very helpful with directions and also booking tours. Room was very clean and beds were very comfortable; Housekeeping staff were very respectful and efficient. Location is excellent as it is directly across from the Edgware Road Underground and bus routes
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location but rooms are old.

Posted Jun 18, 2015
Very nice location & centrally located but rooms are of different sizes. One room I got was massive but the other room was puny.
5 out of 5
Recommended
for Everyone
by A verified traveler from kano Nigeria

Very good hotel close to lot shopping restaurant

Posted Jun 18, 2015
Pros: reception wi fi restaurant
Cons: More sitting sofas in reception
Location: Location great close to where ever you want to go
i enjoy my four nights there fantastic comfortable
4 out of 5
Recommended
for Families
by A verified traveler

Comodo alla Metro /Ottima Colazione

Posted Jun 16, 2015
Pros: Posizione comoda alla metro/Colazione/Piscina
Cons: wifi a pagamento minibar troppo costoso
Location: comodo alla metro ma con pochi ristoranti raggiungibili a piedi
Ho soggiornato 4 notti con mia moglie e 3 figli in questo hotel ed è stat una esperienza sicuramente positiva L'hotel è a 100 metri dalla metro di Edgware Road quindi molto comodo per gli spostamenti. Il quartiere non è bellissimo ma non abbiamo avuto nessun tipo di problema. La camera era molto ampia con 2 letti matrimoniali ed un divano letto a 2 posti. Il bagno invece era essenziale. La moquette sul pavimento non mi è piaciuta tuttavia la pulizia della camera è sempre stata ottima. Personale dell'hotel molto disponibile. Colazione con molta scelta sia dolce che salato. La piscina è aperta fino alle 10 di sera ed è piacevole fare un tuffo a fine giornata.