Ratings based on 4,216 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler

St. Pancras 역과 가깝고 버스로 시내 나가기에도 편함

Posted Jan 23, 2015
유로스타를 이용하기에 편리 - 지하철 5정거장 하이드파크보다 위쪽에 있지만 버스노선이 편리하여 시내로 나가기 쉬움
5 out of 5
for Everyone
by A verified traveler

Nice hotel to oxford street shopping

Posted Jan 22, 2015
Cons: Old building rooms needs renovations
Very pleasant hotel staff. Rooms on the West Wing are really nice. Breakfast is satisfactory
2 out of 5
by A verified travelerfrom Devon

Room disappointing and no reply to email

Posted Jan 21, 2015
Pros: Smart general appearance. Courteous reception staff.
Cons: Room facilities could be better and better maintained.
Two-night stay in a twin room in the Tower Block, Hilton Metropole in Edgeware Road, London with my 11 y.o. Australian grandson. Tidiness: Room had a tidy and clean appearance - but we found an empty water bottle on the floor beside the bed when we arrived - and, on the second evening, we discovered an "up-market" shopping bag under one bed . That must have been there since before we arrived. Beds: Twin single beds - with very thin mattress toppers. I found the bed hard and uncomfortable. Bottom bed-sheet was non-fitted type but was not tucked in (just laid over the bed) and moved easily - this was less than comfortable. Beds were on wheels and moved very easily - resulted in gap between wall and bed. I had to get out of bed and move bed back. One bed sheet had a noticeable hole in it. Sheet looked to be clean - but the hole gave a shoddy impression. Power supply: The only accessible power points (two outlets) were located at the desk. There were three appliances on the desk (desk light, kettle and clock/radio). No other power points available. Only two appliances could be connected at one time. My own power needs (phone, laptop) added to the problem. General: This was not four-star accommodation. The most disappointing thing is that I have emailed the hotel via their website (politely and sincerely) with my comments and have had no response.
3 out of 5
for Everyone
by A verified traveler

had good time but breakfast was cold on both days

Posted Jan 19, 2015
Pros: location
Cons: breakfast could be better it was cold food ok
Location: some good pubs around here
good area and not far from shops very safe around there
4 out of 5
for Families
by A verified traveler

Nice hotel, breakfast room crowded, buffet not ok

Posted Jan 18, 2015
Pros: The local surrounding
Cons: Breakfast room, waiting to be seated
Location: Shopping, restaurants, intrenational shops and restaurants, proximity to Oxford Street, Heyde Park, and ..........
Problems with checkout if you extend your time after 12 charging you 20 pounds per hour, which is not acceptable particularley if your stay was more than one week. I suggest 10 pounds per hour is fair.
4 out of 5
for Everyone
by A verified travelerfrom España

Muy bien aunque lo utilizamos solo para ir a dormi

Posted Jan 15, 2015
Pros: Si repetiria
Cons: En general nada
Location: Para lo que queriamos nosotros .Perfecto
La situacion es muy buena, tiene el metro y el bus enfrente y el hotel esta muy bien y sobre todo para habitaciones familiares que es lo que buscabamos nosotros .
1 out of 5
by A verified traveler

Unpleasant stay.

Posted Jan 15, 2015
Pros: The view from Level 22
Cons: Quality of the rooms.
Location: Very close to the tube.
Very disappointing stay, lovely view from my first room but with no sound insulation could hear every move neighbours made, transferred to a second room which had also been allocated to 2 males, as a single female traveller having 2 male guests access your room unexpectedly is a serious security concern. Finally the reservations team moved me to an upgraded room which ended up being on the 10th floor rather than the high level I had originally requested, which unfortunately was equally disappointing as the bed was very old and creaky. This is certainly not the standard I expected from a Hilton and I would not recommend this hotel for business travellers.
4 out of 5
for Everyone
by A verified travelerfrom leeuwarden

niet slecht maar kan beter

Posted Jan 12, 2015
Pros: ontbijt en service
Cons: staat van kamer, vooral vloerbekking laat aan de wensen over
Location: dicht bij metro en betaalbaar mogelijkheden betreft uit eten
op de vloerbedekking na en geluid door de liften in de tower een goed hotel met een perfect ontbijt
5 out of 5
for Everyone
by A verified travelerfrom lancaster lancashire

lovely hotel

Posted Jan 10, 2015
Pros: everything we didn't find anything not to like
Cons: nothing
Location: The location was really good we got the tube to edgeware road station which was just across the road from the hotel.
We booked a family room and when we checked in we were offered 2 exequtive rooms as a free upgrade which was very nice
5 out of 5
for Everyone
by A verified travelerfrom alkhobar

Great hotel

Posted Jan 9, 2015
Very very Exellent hotel and location and services Helpful & lvely staff They gave me up grade in the room and facility