Ratings based on 4,866 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver

Excellent hotel with a good location

Posted Jun 30, 2015
Pros: Location and Staff
Cons: Renovations still going on, but only a minor inconvience
Location: Close to the tube and walking distance to many things in Zone 1
Excellent experience. We got upgraded and the room was wonderful on the west end. The hotel is large but the staff are amazing and the location is so close to everything!
5 out of 5
Recommended
for Everyone
by A verified traveler from Stockholm

Trevligt Hotell nära Paddington Stn.

Posted Jun 29, 2015
Pros: Bra service Trevlig och mycket hjälpsam personal Ljust och fräscht (rent och välstädat) Tysta rum (inte lyhört) Frukostbuffén
Perfekt placering av hotell om man inte "måste" bo mitt i smeten. Med en gångtid under 10 min (beroende på hur många väskor man har) från Paddington Stn. , så kan man vara på hotellet under timmen efter det man passerat tullen på Heathrow. Personalen är helt underbar och mycket serviceinriktad. För den som väljer frukostbuffén, finns det mycket mat att välja på. Ett litet tips dock. Vill ni ha riktigt kaffe, så skall ni propsa på att begära in färskbryggt på nymalda bönor, för det som serveras "by default" är som mocca-te. Välventilerade rum och fräscha badrum. Utsikten varierar såklart beroende på vart man får rum. Vi hade turen att hamna på högsta våningen (14:e) med en utsikt ner mot Hyde Park, mellan två bostadshus. Med en promenadtid runt 20-25 min nerför Edgware Road (finns flera Libanesiska restauranger att välja på) är man nere vid Marble Arch och nordöstra hörnet av Hyde Park och början på Oxford Street, gatan där möjligheterna till shopping nästan är outtömliga. I samma hörn av Hyde Park finns också den stora knutpunkten för de dubbeldäckade rundtursbussarna av typen med "open roof". Ett i vårat tycke, perfekt sätt att se alla klassiska turistfällor under en dag. Planerar man in besök på Harry Potter Museum, så är även denna gång placeringen av hotellet väldigt bra. Taxi till Euston Stn. under 10 min. Från Euston Stn. finns tre olika möjligheter (och prislägen) att ta sig vidare till Watford Junction, med restider på 15-65 min beroende på val. Rekommenderas!
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Posted Jun 28, 2015
The rooms where comfortable and we enjoyed their breakfast buffet
4 out of 5
Recommended
for Everyone
by A verified traveler

Goede ligging

Posted Jun 26, 2015
Dichtbij juiste winkelstraten en centrum en bij rustig hydepark.
3 out of 5
by A verified traveler

Posted Jun 24, 2015
Not close enough to center of city for main sightseeing--more in an ethnic area. Hotel seemed old and in need of refurbishing. Really old spring mattress on a wooden frame. Not comfortable. Bathroom had huge gaps between tub and wall. Wifi really slow.
3 out of 5
by A verified traveler

There are much better options

Posted Jun 24, 2015
First of all, they charge for internet - the horrible connection will cost you 12.99 pounds/day - not the case with any other international chains. Hotel is in a desperate need of refurbishment, and not just the reception area glitz, but rooms (bathroom - shower broken) and halls on upper floors. Good location, easy access to Tube and Paddington station/Heathrow express are plus.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience.

Posted Jun 24, 2015
Pros: Clean, staff, location
Location: Tube stop and nearby bus stops
Very professional staff. Great breakfast buffet. Close to tube and bus stops and within walking distance of Marble Arch. Tower room was very comfortable and clean. Suggest requesting a tower room since it is the newest part of the hotel. Neighborhood is very diverse and offer many middle-east dining opportunities.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 21, 2015
Good for one night stay. We were upgraded, nice surprise. 22nd floor, amazing view! Food served in the bar and restaurant above average.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Posted Jun 20, 2015
Pros: Location, cleaniness, professionalism and friendliness of employees
Cons: Free Wifi was not provided in the room, although accessible in the lobby. Wifi is essential in this day & age & should be provided as a basic service
Location: Close to Underground and bus stop; Restaurants within walking distance.
Arrived early and the staff were welcoming and helpful. Completed registration process and was able to store luggage until room was available. Concierge and associates were very helpful with directions and also booking tours. Room was very clean and beds were very comfortable; Housekeeping staff were very respectful and efficient. Location is excellent as it is directly across from the Edgware Road Underground and bus routes
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location but rooms are old.

Posted Jun 18, 2015
Very nice location & centrally located but rooms are of different sizes. One room I got was massive but the other room was puny.