Ratings based on 545 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

“Extraordinary Customer Service”

Posted Jul 9, 2014
Hotel is quite new. Everything works,. Staff are friendly. Breakfast is good.
4 out of 5
Recommended
for Everyone
by A verified traveler from gardner

Loveky hotel excellent customer service

Posted Jul 8, 2014
Thoroughly enjoyed my 3 day stay in this lovely hotel - due to come end of this month
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, UK

Good value for money

Posted Jul 7, 2014
Pros: Quiet efficiency, well appointed rooms
Cons: Public areas could be marginally upgraded
Location: Very convenient location. Short taxi ride to all central locations. Good tube, rail and airport links.
Good location, welcoming, helpful staff, good well appointed room, surprisingly quiet...highly recommended.
5 out of 5
Recommended
for Everyone
by Gavin & Kerrie from Brisbane Australia

Expensive but worth it Location Location

Posted Jun 22, 2014
Pros: Location Location, Concierge Staff Excellent
Cons: Nil
Location: Food all in Paddington Station Great just walk out the door and you are in the Station
Day of Travelling then you get of the train at Paddington Station and you can enter the Hotel Straight away
3 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient for trains and central london

Posted Jun 19, 2014
Pros: great atmosphere
Cons: shower
Poor shower, not much pressure on the 6th floor, hot water ran out in the morning, alerted reception.
4 out of 5
Recommended
for Everyone
by Esther from Sao Paulo, Brazil

Convenient location, large rooms

Posted Jun 3, 2014
Pros: Convenient location, large rooms, tea/coffee/biscuits in the room, free wi-fi in the main lobby.
Cons: No free wi-fi in the room, expensive breakfast.
Location: Heathrow Express, Paddington Station (tube and trains), restaurants, cafes, supermarkets within short walk.
The hotel is conveniently located next to the Paddington Station, which means easy commute to Heathrow Airport and Central London. The rooms are spacious with nice amenities such as tea/coffee/biscuits. Free wi-fi in the main lobby, but not in the rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Very convenient for those coming from Heathrow

Posted May 28, 2014
We had a very enjoyable stay at this lovely hotel. We did however get a very good deal on the internet. It would likely be quite pricey at regular rates.
4 out of 5
Recommended
for Everyone
by MC from Alberta

Good value hotel for London

Posted May 20, 2014
Pros: Great location attached to Paddington Station so an easy commute to Heathrow. Room was spacious and they accommodated 3 adults very well.
Location: It is easy to get from Paddington to most places in London.
Pleasant stay at this hotel. It is not as central as some but an easy walk to Kensington Gardens, Hyde Park and just a bit longer to the West End. The room was quite large and the service was very good. Nice breakfast and afternoon tea were included. One of the better middle range hotels I have stayed at in London.
5 out of 5
Recommended
for Everyone
by Rob from Houston, TX

Convenient, clean and quiet

Posted Apr 9, 2014
Pros: Convenient for getting around London, to and from London and to the Airport at Heathrow. It saves taxi journeys.
Cons: Keep doing what works.
Location: Great transport links. It is a little way from many of London's attractions but the tube line is right there and you can get to anywhere in London.
The hotel is so convenient when traveling a long distance to Heathrow Airport. We travel to London Paddington mainline station, stay overnight and then travel to the airport on Heathrow Express. The hotel is very clean and quiet, in fact much quieter than many excellent hotels that I have stayed in. I chose the package that included breakfast which was good value. The breakfast is excellent. Being right next to the mainline station and above two underground stations, the location is hard to beat. Yet it is quiet and clean and you would not know that the hotel is at such a major and busy transport hub.
5 out of 5
Recommended
for Everyone
by A verified traveler

What a great stay.

Posted Apr 7, 2014
From check in to departure it was a great experience. Great if you are traveling to the West Country.