Ratings based on 575 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location for transit access

Posted Aug 16, 2014
Pros: Location to trains ,taxis ,buses and coffee,grocery, pharmacy.
Cons: Phone use is EXTREMELY expensive.
Return visit. The staff are so helpful,especially the housekeeping staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Qatar

Excellent in every way

Posted Aug 13, 2014
Pros: The perfect location to Paddington station and Heathrown Express. The room size was spacious, excellent and value for money.
Cons: I wouldn't have changed anything.
Location: We got off our train and within 10 minutes were inside our hotel room. No hassle. No taxi fares. Heathrow Express on doorstep.
We arrived at the Hilton for a one night stay and only wish it could have been longer. What a fabulous hotel it is. Perfect location as we were travelling on the Heathrow Express early next morning and it was literally straight out the door and minutes to the platform. No taxi fares, no hassle. The room was a double deluxe booked through Expedia in the summer sale... it was much bigger than we were expecting having stayed in so many London hotel rooms that are broom cupboard size... our room at the hilton was huge in comparison - with a dining table and large bathroom - extra luxuries which we didn't expect as bathrooms tend to be 'airline' size in many hotels. Check in process was smooth and the staff polite and friendly. Room service was very efficient and the food was delicious. It is worth paying that bit extra for a hassle free, stay and a perfect night's sleep. The down side being we only had one night and we wished we could have stayed longer. We'll definitely return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Laurel, MD

Great place to stay

Posted Aug 11, 2014
Pros: Competent and attentive staff, great location, comfortable room with both tea kettle and coffee pot.
Location: This hotel is adjacent to Paddington Station, allowing for easy access to the British Rail Service, Heathrow Express, and the Tube.
This hotel is right above Paddington Station, which makes travel from Heathrow via the Heathrow Express very convenient. We arrived about five hours before check-in time and were able to have our bags looked after by the concierge for the entire time. A problem regarding the number of beds in the room was easily rectified by an extremely competent staff person, Frank Cannon. Our entire stay was enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

“Extraordinary Customer Service”

Posted Jul 9, 2014
Hotel is quite new. Everything works,. Staff are friendly. Breakfast is good.
4 out of 5
Recommended
for Everyone
by A verified traveler from gardner

Loveky hotel excellent customer service

Posted Jul 8, 2014
Thoroughly enjoyed my 3 day stay in this lovely hotel - due to come end of this month
5 out of 5
Recommended
for Everyone
by A verified traveler from Bristol, UK

Good value for money

Posted Jul 7, 2014
Pros: Quiet efficiency, well appointed rooms
Cons: Public areas could be marginally upgraded
Location: Very convenient location. Short taxi ride to all central locations. Good tube, rail and airport links.
Good location, welcoming, helpful staff, good well appointed room, surprisingly quiet...highly recommended.
5 out of 5
Recommended
for Everyone
by Gavin & Kerrie from Brisbane Australia

Expensive but worth it Location Location

Posted Jun 22, 2014
Pros: Location Location, Concierge Staff Excellent
Cons: Nil
Location: Food all in Paddington Station Great just walk out the door and you are in the Station
Day of Travelling then you get of the train at Paddington Station and you can enter the Hotel Straight away
3 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient for trains and central london

Posted Jun 19, 2014
Pros: great atmosphere
Cons: shower
Poor shower, not much pressure on the 6th floor, hot water ran out in the morning, alerted reception.
4 out of 5
Recommended
for Everyone
by Esther from Sao Paulo, Brazil

Convenient location, large rooms

Posted Jun 3, 2014
Pros: Convenient location, large rooms, tea/coffee/biscuits in the room, free wi-fi in the main lobby.
Cons: No free wi-fi in the room, expensive breakfast.
Location: Heathrow Express, Paddington Station (tube and trains), restaurants, cafes, supermarkets within short walk.
The hotel is conveniently located next to the Paddington Station, which means easy commute to Heathrow Airport and Central London. The rooms are spacious with nice amenities such as tea/coffee/biscuits. Free wi-fi in the main lobby, but not in the rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Very convenient for those coming from Heathrow

Posted May 28, 2014
We had a very enjoyable stay at this lovely hotel. We did however get a very good deal on the internet. It would likely be quite pricey at regular rates.