Ratings based on 1,045 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

praktisch mit Paddington Station und Heathrow Expr

Posted Jan 24, 2015
Beruflich. War entspannt. Zentral, g erlaubt hervorragende Mobilität!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Charlotte, NC

Great location, clean hotel

Posted Jan 20, 2015
Pros: Location, rooms, staff, cleanliness.
Cons: Better menu selection in the restaurant.
Location: Perfect. Close to everything via underground and trains.
Stayed for an extended weekend. A perfect location with a quick access to Heathrow and sightseeing attractions. Courteous and helpful staff. Very clean hotel. Nice rooms. Just a perfect place in London.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good

Posted Jan 20, 2015
Good hotle next to paddington station very good for last or first night in london if you have trip to somewhere outside london
3 out of 5
by A verified travelerfrom Vancouver, BC

Good location, going on brand reputation

Posted Jan 19, 2015
Pros: Location for my needs was good, but wouldn't be as good if you're in London for tourism.
Cons: Pay internet in 2015? Oh, please!
Location: Paddington Station is the biggest selling feature, but around the hotel, not much.
The location was fantastic for my needs, right on top of Paddington Station so I could jump on the Heathrow Express the day I left. Lots of Tube lines intersect here, but the neighbourhood doesn't have much and it is a journey to get elsewhere. I booked it for the location and the cheap deal I got on the room, otherwise, Hilton's are usually overpriced for the brand. The bed was rather hard and somewhat lumpy, same for the pillows. The concept of pay internet in 2015 is a complete cash grab, if I had noticed that ahead of time I would have booked elsewhere on that factor alone. But the room was clean and large, the staff friendly and helpful; they'd say hello whenever you'd pass them in the hall, plenty of staff in the lobby, you never had to wait for assistance. I definitely can't fault them on that. Hilton's, you pretty much know what you're going to get; nice, well kept rooms, but nickel and dimed on overprised internet and breakfast, attentive staff. It's the safe choice for a lot of travellers. Going again, if I needed to be close to Paddington, I'd probably book at the Mercure across the street, I've never been displeased staying with them. But for two nights where I hardly spent any time in the room, this was not a bad choice. Oh, and don't pay for their breakfast, there's a very nice pub on the corner that does a fabulous English Breakfast at a good price.
4 out of 5
by A verified traveler

Okay hotel, snooty staff

Posted Jan 12, 2015
Nice hotel, staff could have been nicer, and wasnt made aware that id have to pay another £150 as a deposit incase we used room service or took something from the mini bar.
3 out of 5
by A verified travelerfrom paddington

Very surprised

Posted Jan 11, 2015
The biggest issue for me was the hidden charges. I booked the room with the idea that the total payment for my ROOM would be what was advertised and what I paid there and then when booking. I was met at check in to an extra £60 worth of fees to which no one could explain as to what they were for. And I was welcomed in my room to a 'mini bar' that stated on the fridge even if the contents of the mini bar were not to be consumed, you would still be charged? Another extra £60 I wasn't made aware of. But firstly upon arrival to my terrace suite, I was met by unsightly scaffolding surrounding my terrace, which didn't allow me access to the balcony at all. I was swiftly moved to an alternative room which I kindly thanked the staff for doing and that was that. Upon arrival into my new room I realised the room hadnt been set up by housekeeping and was missing several items such as the coffee maker, kettle Etc, the 360 tv at the end of the bed had a panel of its outer housing stuck back on with blue tac after it had noticeably been broken off and not actually fixed. The housekeepers knocked on my room what must of been 10-15 times from evening to morning for God knows what reason? i was awoken at one point in the early hours of the morning to one housekeeper letting herself into my room? Can't say I'd recommend this hotel to anyone given the final cost you pay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Syracuse

Hotel At Paddington Station

Posted Jan 11, 2015
Pros: Nice breakfast buffet in the morning came included, along with access to the Executive Lounge. Small but decent Fitness Room. Very attentive staff.
Cons: The hotel restaurant menu is a bit limited, but lots of dining options nearby.
Location: Paddington Underground station directly across the street provides easy access to entire city, plus Hyde Park in walking distance.
I chose this hotel for its location - you can get the Heathrow Express to right Paddington - so I was expecting adequate but not great facilities. I was surprised. This really is a top-notch hotel with great service and very comfortable, well-furnished rooms.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom wakefield, UK

Lovely hotel great location!

Posted Jan 9, 2015
Lovely stay friendly staff great food. Comfy rooms. Highly recommend!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hagfors

Semester Nyårsfirande

Posted Jan 9, 2015
Pros: Bra läge
Location: Buss 23 som går via Oxfors street och Regent stress och via Trafalgar och ända till Liverpool street är ett bra alternativ till tunnelbanan.
Allt fungerade bra och frukosten jättegod och riklig!
4 out of 5
Recommended
for Everyone
by A verified traveler

Schönes Hotel, gute Lage, empfehlenswert

Posted Jan 7, 2015
Pros: Das Frühstück ist empfehlenswert und das Personal sehr zuvorkommend und freundlich
Cons: Die Lüftung im Bad verbessern, Klimaanlage ist schlecht zu regulieren
Location: Im Stadteil Paddington gelegen, da zentralnah gelegen sind alle Atrraktionen gut zu erreichen
Um Ausflüge zu unternehmen, London zu erkundigen ist das Hotel gut gelegen. Paddington ist ein netter Stadteil.