Ratings based on 575 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Great location for transit accessPosted Aug 16, 2014
Pros: Location to trains ,taxis ,buses and coffee,grocery, pharmacy.
Cons: Phone use is EXTREMELY expensive.
Return visit. The staff are so helpful,especially the housekeeping staff.
for Everyoneby A verified traveler from Qatar
Excellent in every wayPosted Aug 13, 2014
Pros: The perfect location to Paddington station and Heathrown Express. The room size was spacious, excellent and value for money.
Cons: I wouldn't have changed anything.
Location: We got off our train and within 10 minutes were inside our hotel room. No hassle. No taxi fares. Heathrow Express on doorstep.
We arrived at the Hilton for a one night stay and only wish it could have been longer. What a fabulous hotel it is. Perfect location as we were travelling on the Heathrow Express early next morning and it was literally straight out the door and minutes to the platform. No taxi fares, no hassle. The room was a double deluxe booked through Expedia in the summer sale... it was much bigger than we were expecting having stayed in so many London hotel rooms that are broom cupboard size... our room at the hilton was huge in comparison - with a dining table and large bathroom - extra luxuries which we didn't expect as bathrooms tend to be 'airline' size in many hotels. Check in process was smooth and the staff polite and friendly. Room service was very efficient and the food was delicious. It is worth paying that bit extra for a hassle free, stay and a perfect night's sleep. The down side being we only had one night and we wished we could have stayed longer. We'll definitely return.
for Everyoneby A verified traveler from Laurel, MD
Great place to stayPosted Aug 11, 2014
Pros: Competent and attentive staff, great location, comfortable room with both tea kettle and coffee pot.
Location: This hotel is adjacent to Paddington Station, allowing for easy access to the British Rail Service, Heathrow Express, and the Tube.
This hotel is right above Paddington Station, which makes travel from Heathrow via the Heathrow Express very convenient. We arrived about five hours before check-in time and were able to have our bags looked after by the concierge for the entire time. A problem regarding the number of beds in the room was easily rectified by an extremely competent staff person, Frank Cannon. Our entire stay was enjoyable.
for Everyoneby A verified traveler from Chicago
“Extraordinary Customer Service”Posted Jul 9, 2014
Hotel is quite new. Everything works,. Staff are friendly. Breakfast is good.
for Everyoneby A verified traveler from gardner
Loveky hotel excellent customer servicePosted Jul 8, 2014
Thoroughly enjoyed my 3 day stay in this lovely hotel - due to come end of this month
for Everyoneby A verified traveler from Bristol, UK
Good value for moneyPosted Jul 7, 2014
Pros: Quiet efficiency, well appointed rooms
Cons: Public areas could be marginally upgraded
Location: Very convenient location. Short taxi ride to all central locations. Good tube, rail and airport links.
Good location, welcoming, helpful staff, good well appointed room, surprisingly quiet...highly recommended.
for Everyoneby Gavin & Kerrie from Brisbane Australia
Expensive but worth it Location LocationPosted Jun 22, 2014
Pros: Location Location, Concierge Staff Excellent
Location: Food all in Paddington Station Great just walk out the door and you are in the Station
Day of Travelling then you get of the train at Paddington Station and you can enter the Hotel Straight away
for Everyoneby A verified traveler
Very convenient for trains and central londonPosted Jun 19, 2014
Pros: great atmosphere
Poor shower, not much pressure on the 6th floor, hot water ran out in the morning, alerted reception.
for Everyoneby Esther from Sao Paulo, Brazil
Convenient location, large roomsPosted Jun 3, 2014
Pros: Convenient location, large rooms, tea/coffee/biscuits in the room, free wi-fi in the main lobby.
Cons: No free wi-fi in the room, expensive breakfast.
Location: Heathrow Express, Paddington Station (tube and trains), restaurants, cafes, supermarkets within short walk.
The hotel is conveniently located next to the Paddington Station, which means easy commute to Heathrow Airport and Central London. The rooms are spacious with nice amenities such as tea/coffee/biscuits. Free wi-fi in the main lobby, but not in the rooms.
for Everyoneby A verified traveler from Ontario, Canada
Very convenient for those coming from HeathrowPosted May 28, 2014
We had a very enjoyable stay at this lovely hotel. We did however get a very good deal on the internet. It would likely be quite pricey at regular rates.