Ratings based on 160 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Jul 11, 2014
The hotel was nice and the staff was helpful and informative.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Compromise

Posted Jul 9, 2014
Pros: Just about everything.
Cons: Can't think of anything important.
Due to Wimbledon, we couldn't find a hotel in London. When I found HI Brentford Lock about half way between LHR and downtown, I figured it was a good solution. It was. We arrived at 8:30 am exhausted from our overnight flight and the staff went right to work - a delicious breakfast in the hotel, readied a room right away and encouraged a short nap before we headed to London. Within easy walking distance to the train, we spent several days touring this beautiful city always coming back to a restful hotel. Plenty of pubs nearby were perfect for a late night snack too. Comfy beds too.
4 out of 5
Recommended
for Everyone
by Natasha from Somerset

Weekend Getaway

Posted Jun 15, 2014
Pros: Breakfast, pillows
Cons: It was a bit warm in the room.
Location: Good access into London.
My husband and I spent a night at the Holiday Inn Brentford Lock as part of a quick trip to London. The hotel was clean and tidy, the shower good and the breakfast tasty. Although it is not near a tube station you can get a bus to a variety of tube lines. Great for access to M4 and the West.
3 out of 5
by A verified traveler

The room was not ready

Posted Jun 13, 2014
We were surprised by significant extra charges such that this hotel is not good value. Also it is not near the airport
5 out of 5
Recommended
for Everyone
by Paul from Lincoln

Short break London

Posted Jun 8, 2014
Pros: clean and comfortable, good location
Cons: would be nice if parking was free as this is not central london
Location: Near to Kew and Richmond for walks etc and easy to get into London
We stayed for one night whilst visiting our son in central London. The hotel was easy to get to and had secure onsite parking(under hotel).unfortunately there is a charge for it. Train station short 10 minute walk and plenty of direct trains into central London. Room was clean and comfortable and wifi available . Bar was clean, modern ,comfortable and open view of the canal/lock. would stay again.
5 out of 5
Recommended
for Everyone
by Helen from South Wales

Good location

Posted May 13, 2014
Great location for our visit to Twickenham. Friendly helpful staff. Good local amenities and bus service. Highly recommend.
5 out of 5
Recommended
for Families
by Gillian from Toronto

Great place to stay, would do it again

Posted May 6, 2014
Pros: Clean and modern
Location: Pubs all in the area, laundry facilities nearby, park for kids to play close by
Great hotel with friendly staff. Check in and out was very simple and the wait staff in the restaurant were very kind. Hotel was clean and modern, free wifi in the lobby with comfy chairs to sit on. Parks, pubs and laundry close by too. Will stay here again next time we're in Brentford.
5 out of 5
Recommended
for Everyone
by Frank

Good value for money

Posted May 5, 2014
Great hotel in a nice waterfront area. Friendly staff, clean and modern rooms. I enjoyed my stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and pleasant

Posted Mar 31, 2014
Pros: Friendly, clean, well organised. Breakfast was good value with lots of choice
Cons: Car park charge was £12 a night which is a little expensive. I would improve the menu in the restaurant in the evening
We only stayed one night but would stay again. Our 2 children stayed and ate for free making this very affordable. We pre booked our breakfast which was a bargain at £10 for us both! However, we were disappointed about the cost of the restaurant for our evening meal, and even though the children ate free it was still over priced for the portion sizes and choices. Children's menu was limited and I would have been extremely disappointed to have paid £4.95 for the pizza and chips that my son was served.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel with modern decor

Posted Mar 23, 2014
Stayed here overnight for wedding travelled from heathrow easy to get to by tube and bus Comfortable room with choice of pillows to taste Enjoyed meal in bar Would stay here again