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Reviews of Holiday Inn Express London City, an IHG Hotel

3 out of 5
Holiday Inn Express London City, an IHG Hotel
275 Old Street, London, England

Reviews

8.4

Very Good

Rating 10 - Excellent. 328 out of 1000 reviews" "
Rating 8 - Good. 519 out of 1000 reviews" "
Rating 6 - Okay. 105 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Ruth

Stayed 3 nights in May 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
London trip
I was moved to the Crown Plaza re maintenance work being carried out at Holiday in Express Old Street. Lovely hotel however this added 1hr each day for travelling over to Shoreditch on the tube which I was trying to avoid using. The hotel was clean however I was quite amazed that they only clean, replenish tea/coffee/water if you ask! this is not done on a daily basis.
Stayed 3 nights in Jun 2021

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn’t actually stay here, was moved to a partner hotel but have stayed on many occasions before and it’s great
Stayed 2 nights in May 2021

10/10 Excellent

michala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020
Response from Craig on Feb 7, 2021
Thank you for your lovely feedback

8/10 Good

dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from CraigPP on Sep 17, 2020
Thank you for your rating

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from CraigPP on Sep 17, 2020
Thank you for your great rating!

10/10 Excellent

Secilia, Ipswich

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Good clean room, quite and comfortable. Breakfast was yummy. Thank you.
Stayed 1 night in Aug 2020
Response from Craig PP on Sep 6, 2020
Thank you for your feedback and rating it is very much appreciated

10/10 Excellent

Sahil, Cambridge

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival, staff treated us in friendly manner. Rooms were very clean and has good vibs. All in all good value for money. Lot of places near by to eat out
Stayed 1 night in Aug 2020
Response from Craig PP on Sep 6, 2020
Thank you for your feedback and rating it is very much appreciated

6/10 Okay

Jon

Business traveler
Disliked: Room comfort
Judt about ok
This was ok, quite standard. The beds were not too great and the pillows uncomfortable, so I was unable to get the best of sleeps. Cleanliness was good in the communal areas and the rooms were ok. I assume due to lockdown the rooms don't get cleaned between stays. It's not a big deal, but it means things like cups aren't cleaned, there's not enough tea/coffee for the stay. I've stayed twice since the relaxation of lockdown, I'll probably try a different hotel when I'm back in a couple of weeks.
Stayed 2 nights in Aug 2020
Response from Craig on Aug 21, 2020
Thank you for your feedback, we will look into your concerns. FYI, whilst we are not coming into your room, we can come in if you want and request at reception.

10/10 Excellent

Olimpia, Newcastle upon Tyne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how they was responding for any request very seriously and quickly! They have amazing services and excellent breakfast ! Housekeeping was excellent and location close to the city centre ! Friendly staff !
Stayed 3 nights in Aug 2020
Response from Craig on Aug 9, 2020
Thank you for your lovely feedback

8/10 Good

Jaymar

Traveled with family
Liked: Cleanliness, staff & service
Nice stay!
Sofa beds need improvement. Overall is ok. Close to station amd could go just about anywhere from there.
Stayed 3 nights in Feb 2020

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay
Hotel was in a great location beside underground. Hotel itself was very clean and comfortable and the breakfast was very good. The rooms were clean and the bed was very comfortable. The sofa bed is only suitable for kids as it was spring and not comfortable. The bathroom was clean and modern and the shower excellent with brilliant pressure. Staff were very kind and the kids were treated to a small packet of sweets after breakfast each morning. Would recommended for great value and location.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moorfields Eye Hospital Stopover
Covenient for the Moorfields Eye Hospital and within 5 minutes walk of Old Street Underground Station. Clean hotel. No food served in the evening but convenient for outside facilities. Delivery options available
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the Cs
Comfortable, convenient hotel & competent staff.
Stayed 4 nights in Feb 2020

8/10 Good

Georgia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all ok, the staff were nice, the room was clean, the location is great. The only thing I found odd was that there was no cheese for breakfast!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic yet good, would recommend
Exactly as expected. The room was tidy and the bed comfortable. The bathroom with a shower was very nice. The breakfast was tasty and there were some vegan options available. The location was great, tube station and Sainsbury’s are right around the corner, and the neighborhood has amazing restaurants and bars. Would recommend.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a convenient location to the Old Street tube station, and is in an area of the city full of young people. The front desk employees were very helpful, and the breakfast in the morning is good. The housekeeping could be better but was sufficient. This is a good place to stay if you plan to be out exploring the city and want a comfortable place to stay but don't need a lot of amenities.
Stayed 4 nights in Feb 2020

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for Old Street tube station. Hotel is well presented with friendly and helpful staff. Rooms are adequate for a family for a short break. Breakfast is included, busy but staff have it well managed and the wait is minimal.
Stayed 1 night in Feb 2020

8/10 Good

Nisheen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and that's the only nice thing I can say about it. The staff were miserable. Nobody smiled. Cigarette smoke filtered into the room. The room we were given on our first night was just absolutely gross (like it hasn't been cleaned for months, especially the bathroom). The second room had a kettle that was dirty. The sofa was disgusting. And even though we were on the 4th floor we could still hear people on the street yelling, fighting or laughing, which made sleep close to impossible. The list goes on.
Stayed 3 nights in Feb 2020

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, room comfort
Disappointing
Basic really basic expensive only good thing was leaving in all truth its just a room, location great but better value elsewhere
Stayed 1 night in Feb 2020

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Anne-Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tired hotel
hotel is very, very tired. Really expensive for what the experience is. Bed poor, rooms small with old decor. Location great, staff fantastic.
Stayed 1 night in Feb 2020

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good - would happily return
Very good, only minor gripe was that after 10am the breakfast area had run out of several items.
Stayed 1 night in Jan 2020

8/10 Good

Tom

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, good location, good value and decent breakfast
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location but staff were rude and unhelpful. Reception staff stood chatting about there commute to work while customers waiting to be acknowledged.
Stayed 1 night in Feb 2020

8/10 Good

Jonathan

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Ok.
The bed was uncomfortable. One person on reception, Sahara, was extremely miserable and rude. The hotel has a shabby look.
Stayed 2 nights in Jan 2020

8/10 Good

Richard

Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The hotel staff was friendly, check-in was easy and our stay was very nice. Breakfast is nice as well. My only complaint is I wish my sheets had been changed slightly more often. This location is great for London tourists, especially younger folks, looking to stay in a fun area. The restaurants and bars here and so cool and fun, especially places like the Hoxton, Blues Kitchen and Old Street Records. I would stay here again.
Stayed 8 nights in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Pierce Jamie

Stayed 2 nights in Jan 2020

8/10 Good

Nina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good short stay hotel
Good for a short stay, compact room but well located There were issues at check in but management rectified. The management was friendly, accommodating and helpful. Ideal for a night or two as a base if you just need somewhere to sleep at night.
Stayed 2 nights in Jan 2020

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and simple comfort
Very close to Old Street tube station, clean and comfortable, good value for money as a place to stop in London
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Oliver

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly hotel made us feel at ease easy check in and out lovely breakfast
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stuff was not welcoming and there was a couple issues.....
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Dec 2019

8/10 Good

MARY ROSE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
The breakfast was pretty bad. They didn't have anything special. It wasn't very clean either and you have to clean after yourself everywhere which the staff is supposed to do. This isn't even a 4 star hotel, it's a 2 star hotel.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019