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Reviews of Holiday Inn Express London - Stratford, an IHG Hotel

3 out of 5
Holiday Inn Express London - Stratford, an IHG Hotel
196 High Street, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 614 out of 1002 reviews" "
Rating 8 - Good. 313 out of 1002 reviews" "
Rating 6 - Okay. 45 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 13 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for Abba Voyage, not much else around the area. Hotel food was good and service speedy
Stayed 1 night in Apr 2024

10/10 Excellent

gene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice and clean the staff are always pleasant and eager to help with any queries and do their best to accommodate a busy breaakfast service
Stayed 1 night in Apr 2024

8/10 Good

Maggi

Did what we needed it for
Stayed 1 night in Apr 2024

10/10 Excellent

Aleksey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Maria

Traveled with partner
Great room, everything you need including hairdryer, iron and ironing board, great food, bar and very helpful staff. Will definitely recommend
Stayed 2 nights in Apr 2024

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 2 nights in Apr 2024

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for 1 night, so can't comment on all aspects, but hotel was spotless and staff were very friendly and helpful. Had booked the hotel because it was close to London Stadium & I had a tour there. I would recommend this hotel to anyone.
Stayed 1 night in Apr 2024

10/10 Excellent

Gregory, Revelstoke

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the tube station which was convenient for us.
Stayed 2 nights in Apr 2024

10/10 Excellent

Miles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used this hotel for ABBA voyage. Perfect location in easy walking distance. Close to Olympic park/ West Ham & Westfield shopping. Clean, quiet, parking on site and good breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The holiday inn express was a good experience I cannot fault the staff was very welcoming and I would definitely stay there again.
Stayed 1 night in Mar 2024

8/10 Good

nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was the perfect location for seeing ABBA Voyage being just a short walk from the venue. However, Stratford itself was not the best of areas. We asked a policeman how to get to Stratford High Street and he said "Whatever would you want to go there for". The Hotel was a ten minute walk from Stratford Station with excellent tube and overground connections but we were advised to take the route to and from the Hotel via the High Street rather than the walking route identified on Google. The Westfield Shopping Centre was excellent with a wide range of good quality shops. The Stratford Centre Mall is not of the same standard. Overall, the Hotel was perfect for what we wanted for the proximity to the ABBA event.
Stayed 2 nights in Mar 2024

10/10 Excellent

Linda

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the standard of the accommodation. It was clean, well equipped and had a comfortable bed. There was a wide choice of breakfast options on the buffet. All the food was good quality. Parking was a bonus.
Stayed 1 night in Mar 2024

10/10 Excellent

Rosie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely brilliant service.
Stayed 1 night in Mar 2024

8/10 Good

Rabin

Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the ABBA Voyage. Hotel was clean and great for what we needed. Good selection at breakfast and staff helpful and efficient. Tube and station 5 min walk from hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rashedul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

10/10 Excellent

Sushmithan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities
Great rooms, breakfast it's good... Well located just minutos from parks and shops
Stayed 1 night in Feb 2024

10/10 Excellent

paul

Stayed 1 night in Feb 2024

10/10 Excellent

Fiona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were in London for the Abba Voyage show. This hotel is in a great position for this. Several bars and restaurants within a few minutes walk and the Westfield centre is within 10 min walk. A great breakfast selection, fleshing cooked hot food and a good selection of cold breakfast items.
Stayed 2 nights in Feb 2024

6/10 Okay

Andres, Aylesbury

Liked: Staff & service, property conditions & facilities
Convenient location for Queen Elizabeth centre, Staff nice and helpful, Rooms cleanness was ok but not great, Breakfast quite standard, cutlery not very clean. Holiday Inn has two hotels in the area with almost same names which could lead to confusion
Stayed 1 night in Feb 2024

10/10 Excellent

Terrie, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

colin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great service.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Stayed 1 night in Feb 2024

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay fine. Noisy in early hours of the morning.
Stayed 1 night in Feb 2024

8/10 Good

J tuazonmccheyne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast clean and cosy room. Great location for the abba arena and elizabeth line.
Stayed 4 nights in Jan 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service
Nice enough hotel looking a bit tired in places. The bed was a little too hard and pillows too soft for me personally. Breakfast area way to small for the size of the hotel and chaotic in the morning. Overall a pleasant enough stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly. Breakfast was first class.
Stayed 1 night in Jan 2024

10/10 Excellent

Sam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Met all our requirements
Stayed 2 nights in Jan 2024

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, clean, comfortable and good breakfast included.
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Traveled with group
Lovely room and attentive staff. Thank you.
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall we were happy but didnt like being allocated disabled showers without being told. Otherwise we had a good experience.
Stayed 1 night in Jan 2024

8/10 Good

Vincent

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for an overnight stay.
We had 2 rooms. In 1 room the TV wasn’t working & on inspection the aerial cable fell down from being tucked in behind it. Rang reception & someone came to check. Said it needed maintenance crew with correct tools, so offered us a room swap. The new room was adapted for disabled, but was ok for our single night. Food / bar was ok with some ‘children’ options. Good breakfast selection. As there was ‘limited parking’ we left car at Westfield Centre - but that was a long walk with our bags.
Stayed 1 night in Jan 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Good budget hotel, ideal for Abba Voyage
Rooms are basic but ok. Breakfast is poor quality and cramp when trying to get to the food and drink. Poor parking and the staff take up the spaces anyway
Stayed 1 night in Jan 2024

10/10 Excellent

Gillian

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service
Perfectly placed for the ABBA Arena. Limited parking but great if you can get a space. Rooms are a little old fashioned, but staff were lovely and very helpful with requests and questions.
Stayed 1 night in Jan 2024

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value hotel Rooms clean and comfortable . Bed comfortable, towels & bedding good. Breakfast experience poor- small area serving breakfast, very busy, people queuing, chaotic.
Stayed 2 nights in Jan 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABBA Arena
Very good for Westfield Shopping centre and the ABBA Arena. Very limited car parking spaces. Nothing 'slimming' for breakfast in the low fat range.
Stayed 1 night in Jan 2024

8/10 Good

Iain

Stayed 1 night in Jan 2024

10/10 Excellent

GILLIAN H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Alisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Had an excellent stay at this hotel, close to ABBA arena, a 10-15 minute walk, which is why we chose this hotel l. Staff were friendly and attentive, room was clean and comfortable and breakfast was lovely and well stocked. Can’t fault anything.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodation. Service first class.
Stayed 2 nights in Jan 2024

2/10 Terrible

Stewart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mrs J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ms Jennifer C

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

Sean

Liked: Cleanliness
Disliked: Staff & service, room comfort
Poor start which sadly didn't improve much
During our check in, receptionist took phone call so had to wait for someone else to check us in. We were Told that we had booked 3 nights which we hadn't and that we hadn't paid, which we had. Decided to leave and try to get somewhere else to stay but called back and asked to confirm details (which he had printed out), turned out to be for someone else so we eventually got checked in correctly. Room was fine other than poor nights sleep for 2 nights due to bed being too hard for me as well as pillow (soft and hard pillow option but they all seemed to be the same to us). During our stay the only food we managed to get at the hotel was breakfast which was a bit of a free for all but a decent breakfast although limited. Everytime we tried to get food, the bar was either closed or not serving food unless you wanted a Pizza or Panini which were available 24 hrs so highly likely to be a microwave option.
Stayed 2 nights in Dec 2023
Response from Management Team on Dec 25, 2023
Dear Sean,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Management Team

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023