Exterior

Reviews of Best Western London Heathrow Ariel Hotel

4 out of 5
Best Western London Heathrow Ariel Hotel
118 Bath Road, Hayes, England

Reviews

7.8

Good

Rating 10 - Excellent. 335 out of 1000 reviews" "
Rating 8 - Good. 383 out of 1000 reviews" "
Rating 6 - Okay. 159 out of 1000 reviews" "
Rating 4 - Poor. 62 out of 1000 reviews" "
Rating 2 - Terrible. 61 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Angus

8/10 Good

Thomas R

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2022
Response from BWA on Jan 7, 2023
Thank you for your feedback & staying with the Best Western Heathrow Ariel

4/10 Poor

Matthew

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best
Building is old and tired. Beds small decor poor bed up against window with ledge Wardrobe is so small and literally built into wall no hanging room Bathroom dated and shower hard to operate and soaks bathroom due to positioning in bath Expensive to park and no reduction for part day stays Needs a revamp and updating desperately
Stayed 2 nights in Nov 2022
Response from BWA on Dec 3, 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

2/10 Terrible

Indunil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am utterly mad as this hotel cancelled my reservation last minute. My vacation messed up trying to find another hotel. I will not stay at BW again for sure. I will also put review in Trip Advisor and other places.
Stayed 1 night in Nov 2022

8/10 Good

Ka Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport, not far to Central London by Elizabeth line
Response from BWA on Dec 3, 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

6/10 Okay

Bryan

Liked: Cleanliness
Stayed 1 night in Nov 2022

8/10 Good

Mike

Stayed 1 night in Nov 2022

2/10 Terrible

Nigel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Anette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel close to the airport
Stayed 2 nights in Nov 2022
Response from BWA on Dec 3, 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

8/10 Good

Hilary

Stayed 1 night in Nov 2022
Response from BWA on Dec 3, 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

8/10 Good

philip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 1 night in Nov 2022
Response from BWA on Jan 7, 2023
Thank you for your feedback & staying with the Best Western Heathrow Ariel

4/10 Poor

Karim

Traveled with family
Disliked: Staff & service, property conditions & facilities
The hotel is situated near many other Heathrow hotels and for that reason it is very much geared towards travellers - meaning they don't anticipate guests to stay very long. There is not much in the way of restaurants nearby, except a McDonald's which is a 10 minute walk away. The hotel is accessible by a short 10-minute bus journey from Heathrow. The rooms are rather dated and there wasn't a microwave though there was tea and coffee facilities. The reception staff at check-in was friendly, though the person at check-out was not. Cleanliness could be better maintained as there appeared to be food service near someone's door in late evening and still there the next morning. It was also unclear whether this hotel was also housing asylum seekers as there did not appear to be a very safe vibe when arriving late in the evening. For what it is though, it is fairly affordable for a London hotel - but it is a Heathrow hotel for a reason, not meant for multiple night stays nor a base to be used if wanting to explore the city.
Stayed 1 night in Nov 2022

6/10 Okay

ASHISH

Stayed 1 night in Nov 2022
Response from BWA on Dec 3, 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

10/10 Excellent

Ramandeep

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place and location is amazing ✌️✌️
Stayed 1 night in Nov 2022

6/10 Okay

Matteo

Business traveler
Liked: Cleanliness, staff & service
Ok to stay one night before your early morning flight
Stayed 1 night in Nov 2022

6/10 Okay

Marlena

Traveled with family
Rooms were a bit outdated but staff was friendly and was good value for money. Please note there is not a USB port near bed which could create problem if you rely on phone for alarm and don’t have UK adapter.
Stayed 1 night in Nov 2022

6/10 Okay

Paul

Traveled with partner
Disliked: Property conditions & facilities
Good location on the 111 bus route to terminal 2 and 3, with bus stop outside the hotel. Room very dated, no microwave, lack of usb charging ports, air con set too high which you can't change. Had to open the window to cool the room down which meant lots of noise from the busy road and planes lining up to take off. Pretty disgusted by some of the clientele who could do with a good scrub. One of them was sat in the foyer with his bare feet up on the table next to the chair he was sat on. I'd upload a pic if I could. We won't be back.
Stayed 2 nights in Nov 2022

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

CHUN HANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

Paul

Stayed 1 night in Nov 2022

8/10 Good

CHARLES

Stayed 4 nights in Nov 2022

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just fine for a a short stay
Nice for an overnight near the airport. Very easy to get to and from via Heathrow. Obviously an older building that needs an update. With that, it's very clean and comfortable. Staff I spoke to were friendly and make check-in and out easy. Only noise was how hard the doors slam shut. Never heard planes, could be because my room faced the interior of the building.
Stayed 1 night in Nov 2022

8/10 Good

Graham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose was very friendly and efficient when he checked us in. Room was small but clean and handy for Heathrow
Stayed 1 night in Nov 2022
Response from BWA on Jan 7, 2023
Thank you for your feedback & staying with the Best Western Heathrow Ariel

6/10 Okay

Roy, Leigh

Business traveler
Quite small rooms. Food over priced but edible Parking cost £16 a night yet no security and our van was broken into. Staff were not interested.
Stayed 6 nights in Nov 2022

8/10 Good

Joseph

Stayed 1 night in Nov 2022

8/10 Good

Jacqui

Stayed 1 night in Nov 2022

6/10 Okay

Christine

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was small but totally adequate for me. Restaurant was nice and a nice bar.
Stayed 1 night in Nov 2022
Response from BWA on Jan 7, 2023
Thank you for your feedback & staying with the Best Western Heathrow Ariel

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service
Basic but great for airport shuttle.
Stayed 1 night in Nov 2022
Response from BWA on Jan 7, 2023
Thank you for your feedback & staying with the Best Western Heathrow Ariel

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2022

8/10 Good

Bhavnoor

Stayed 1 night in Nov 2022

8/10 Good

IAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to be close to the airport, and the Ariel hotel full filled our needs.
Stayed 1 night in Nov 2022

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were excellent, very friendly and helpful. I will definitely stay here again.
Stayed 2 nights in Nov 2022
Response from BWA on Jan 7, 2023
Thank you for your feedback & staying with the Best Western Heathrow Ariel

10/10 Excellent

Miss

Stayed 1 night in Nov 2022
Response from BWA on Jan 7, 2023
Thank you for your feedback & staying with the Best Western Heathrow Ariel

10/10 Excellent

Ayedefer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to LHR airport and nice stayed a night
Stayed 1 night in Nov 2022

8/10 Good

Mukesh, Markham

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and staff are very helpful
Stayed 1 night in Nov 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mediocre food at bar

10/10 Excellent

Michael

Stayed 1 night in Nov 2022

8/10 Good

Katherine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport.

4/10 Poor

Vicki

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The good things were that it was close to the airport and bus stops. But checkin was 7 hours after our overnight flight from the States. Asked for earlier check in weeks before with no response. Waited in the lobby for hours within sight of the desk. 6.5 hours later when I watched him check others in I spoke up. I asked… Do I still have to wait until 2 pm to check in???? He replies, oh let me check. This was just one of the incidents that occurred. Later I went to the desk because the carafe that heats water for coffee or tea wasn’t working in the room. I was told, oh yes it does. They all work. Did you plug it in? I replied yes. She said did you flip the switch? I said yes. She said well they all work. I asked if I could get coffee downstairs and was told there will be a charge for that. And these are the smallest rooms and beds I’ve ever experienced. Thankful it was just 2 nights.

6/10 Okay

Brian

Traveled with partner
Liked: Staff & service
Property dated. Room not cleaned for five days.

10/10 Excellent

Franka M.

Liked: Staff & service, amenities, property conditions & facilities
It was ideal for people who wants to see London on foot. The transportation was excellent and the guides at the train station was excellent.

6/10 Okay

Bradley

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It is very much the worst hotel property on the trip at Heathrow

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good London stay
Shorter stay than usual but equally relaxing. Very nice and professional reception. Breakfast was also good.
Stayed 1 night in Oct 2022

10/10 Excellent

Shawn

Stayed 1 night in Oct 2022

10/10 Excellent

Catherine, Sechelt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast checkin and the desk arranged a taxi that showed up on time
Stayed 1 night in Oct 2022
Response from BWA on Oct 31, 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

2/10 Terrible

Linda

Stayed 1 night in Oct 2022

8/10 Good

Gary

Stayed 1 night in Oct 2022
Response from BWA on Oct 31, 2022
Thank you for your feedback & staying with the Best Western Heathrow Ariel

4/10 Poor

M S

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022