Ratings based on 335 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from hadtings east sussec

London hotel so what u expect

Posted Jul 29, 2014
Hotel undergoing refurbishment was not told staff very scarce food Iceland type but very expensive did complain
3 out of 5
for Everyone
by A verified traveler from Worcestershire

Could do rather better

Posted Jul 6, 2014
Pros: High quality room with a comfortable settee.
Cons: Fewer penny pinching extras. Better organisation of dining room
The room was excellent, but the other facilitaies rather less so. The room seemed moderately priced, but their business model is to get money out of customers by charging extras for everything else: £11 for breakfast; another £11 for a car parking space. The food is only OK, nothing exciting. The dining room carpet was not stuck down, so that I might have tripped up. No side plates for the roll of a soup and roll. In summary penny pinching. When I drew some of my concerns to the receptionist as I left, she made no notes of my comments, so that I do not believe my comments were noted. That is unprofessional. I am far from sure that I wil want to stay there again. The hotel currently has building work in progress, but that should be no excuse for such poor management. No complaint about the front line staff who were good.
2 out of 5
by A verified traveler


Posted Jun 26, 2014
Apart from the one guy that checked me in, the staff Didn't really know what they were doing. Food menus was extremely disappointing. No room service available. Water was cut off from 11-5 on one day. None of which was communicated when I booked and the room rates did not reflect this reduced service at all.
3 out of 5
for Everyone
by A verified traveler

Nice hotel, location a little far out

Posted May 5, 2014
Nice hotel, if you want to go out clubbing or late at night when the tubes have closed and get a bus back its a bit of a trek.
5 out of 5
for Couples
by Harry from Kent

Great location of London!

Posted Apr 28, 2014
Pros: Everything, could not fault it.
Cons: Its difficult to say anything could be improved but if had to pick something it would be Air conditioning could of been bit stronger at max setting.
Location: Tesco near by and a tube station 1 min walk away so easy to get into central london in about 8 mins. without paying premium central London prices.
I asked the receptionist what time check out would be and he offered me a free extra hour of check out time and which i made a joke how I am not a morning person he then just gave me 2 hours extra, the room was tidied and it was immaculate condition, the staff were just very friendly and accommodating, and the service fantastic! would stay here next time I visit London for sure.
4 out of 5
for Couples
by Mehmet from London


Posted Mar 18, 2014 on Hotels.com
It was quite good.
3 out of 5
for Everyone
by A verified traveler

Nice hotel

Posted Mar 17, 2014
The hotel was really nice it has a thai restaurant and Starbucks in reception which is an added bonus. The hotel staff are friendly. The room was nice and comfortable. There are still buildings works going on but its not too much of an issue. The parking is cheaper compared to most hotels and the tube station is closeby and it doesnt take too long to get into central London. The disadvantages were the food at the restaurant was not nice, the first night we decided to try it the starters were not too great and the mains tasted burnt. It really was not worth the 33 pounds we paid for two. The starbucks drinks were not too nice either not how they tend to make it but it was not too bad. Overall the experience was good and would suit a weekend away in london.
1 out of 5
for Business Travelers
by Matt from London

Posted Mar 6, 2014 on Hotels.com
Ideal location....if you wish to wake up in a builders yard. POOR!!!!
2 out of 5
by Chris from Midlands


Posted Feb 10, 2014 on Hotels.com
The hotel itself was tidy, modern and presented to a moderately high standard. The staff, were a mixed bag though. The receptionist was helpful and had a pleasant manner, the coffee bar however was just not up to scratch. I waited for around 10 minutes to be served and when someone did arrive, they took a phone call rather than serving me and it lasted for around 10 minutes. At around 5 minutes through the call, another member of staff arrived to take my order which was fulfilled incorrectly. Poor. There were also some extension works being undertaken on the hotel, which meant every morning at 9am a cacaphony of power tools and room-shaking vibrations was a completely unwelcome wake-up call. Awful. Without these problems, the hotel experience would have been top-notch, but unfortunately my personal experience was below expectations.
3 out of 5
for Getaway With Friends
by mrbluesky from Staffordshire

Temporarily construction site

Posted Feb 8, 2014 on Hotels.com
The hotel itself is very good, and I've stayed there before on a previous occasion. However this time they'd got their bookings system mixed up (I ordered a twin room however when it came to checking in they'd double booked my room, but they gave us a double room with sofa bed as a replacement). That aside, the hotel was just fine. There was occasional noise from the extension they're constructing next door and that wasn't too bad - light noise disturbance lasting 9am-4pm, so nothing sleep disturbing. The bathrooms seemed very clean, until I noticed a message from a previous occupant on the mirror being highlighted by the mist from the shower. The linen was very comfortable however the duvet cover did have a hole in it.