Ratings based on 164 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Lockport, NY

Bring the clan

Posted Jul 25, 2014
Pros: The friendliness and helpfulness of the staff.
Cons: The breakfast food could be warmer, but I know how difficult that can be.
Location: It was quite nice to be "outside" the city, yet close enough to enjoy what the city had to offer. We were only at Victoria Park.
My daughter's family and I came to London, Ont. to see folksinger Nathan Rogers at a folk festival held in Victoria Park the weekend of July 18. We were able to upgrade our room to a bedroom suite and extend our stay by one night with ease! It poured on Saturday the 19th, so we were very thankful to have our cozy room to escape the rain! There was even enough room to set up a roll-away so my teen-aged grandsons could each have a sleeping space. The bathroom wasn't completely accessible, however with last minute changes, I had no complaints. The free breakfasts were pretty good, even if the *hot* food tended to be lukewarm. The coffee temp made up for the food. The full-size fridge & all kitchen needs for 4 were perfect. There was even a dishwasher!
3 out of 5
by A verified traveler from Thunder Bay

Nice enough, unhelpful staff.

Posted Jul 22, 2014
Went to check in at 230pm - room was ready but no where near pool so I requested a room change, which they accommodated, but it wouldn't be ready until 3pm. They said they would need to move the play and pack for my 16 month old son to the new room, which was fine. We came back at 3pm to get our keys, but then were informed that there were no playpens available. (Even though I called the night before to confirm). The hotel staff did not offer any solutions to help accommodate us. My child was desperate for a nap at this point and really loosing it. I asked what we could do to figure something out, she told me that she'd have the housekeeping look, but it would need to be after she finished cleaning all the rooms. I asked to speak to a manager, but there was not one on sight (on a Saturday). I was told they'd call me in my room if they found one, meanwhile I'm dealing with a screaming child, way past due for a nap. I saw some hotel staff with a playpen and asked it it was mine, but it was staff from a sister hotel taking theirs back because they were also short. They however were concerned with my situation and said they would try to find something to help accommodate us. They found us a metal crib, which unfortunately didn't work because my son threw everything out of it and could see any movement in the room. So at this point he was screaming and hyperventilating from lack of sleep, so I phoned down again to the front desk and they called another hotel to borrow one.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton

Clean, comfortable and good value for money.

Posted Jul 21, 2014
Our stay was comfortable and hotel was clean and all staff were polite and friendly. Good location in London and easy access off highway.
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Good breakfaat,nucr nice pooling

Posted Jul 14, 2014
It was very pleasant. Would stay again. It was very clean, lots to eat for breakfast. Very quiet at night
5 out of 5
Recommended
for Everyone
by A verified traveler

Very attractive hotel

Posted May 20, 2014
Pros: Everything except breakfast buffet.
Cons: Breakfast buffet needs to be hot. Food was cool -even a fresh pan of home fries and one of scrambled eggs were not hot.
Location: Very central location. Handy to 401 and to London attractions.
Enjoyed the lovely warm pool and the hot tub. Clean, attractive lobby. It was great to have a small store bu the reception desk. Our suite was fine.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted Apr 27, 2014
A good stay, everything as described and no surprises. Breakfast was good and room was adequate. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

great staff...great meals

Posted Apr 22, 2014
Pros: Close to our requirements..and friendly
Cons: not much to speak of
Location: We visited our granddaughter at western...went to the malls and ate at two great places
Booked thru expedia and rates were great to bad u can't get same rates when calling direct..stayed 2 nights ,enjoyed stay that we booked the third night. To bad we could not get the same rate
5 out of 5
Recommended
for Everyone
by A verified traveler

Mother daughter weekend

Posted Apr 1, 2014
Pros: The king room suite
Cons: The bed could have been a little firmer.
Location: Great choice of stores near by.
My daughter and I stayed for the weekend and had a great time. The rooms were very clean and it was great to have the use of a kitchenette. The breackfast was good and lots of food to choose from.
4 out of 5
Recommended
for Everyone
by Sherry from Windsor, Ontario

Wonderful Stay

Posted Mar 19, 2014
Pros: Staff was very friendly, food was great, room was wonderful.
We were pleasantly surprised when we came to this hotel. The staff was wonderful, nice breakfast as well. What I did not know was that at this place (at least when we went), there was a hot dinner served that was included in the price. This was from Monday to Thursday night. It was wonderful. I would definitely recommend this to others and I would definitely stay here again when I need a place to stay in London.
5 out of 5
Recommended
for Couples
by Helena from Sarnia, ON

Right off the highway!

Posted Mar 18, 2014
Pros: The location, service and price!
Cons: The pool needed to be cleaned more often.
Location: There are tonnes of restaurants near by and the masonville mall too
We had a great experience other than the pool was dirty/foggy and that was a huge turn off. We have gone there three times now and it has always been great! The breakfast is still going full-speed at 930 am when it closes down at 10 which is awesome for those that want to sleep in!