Ratings based on 1,289 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2014
Location: location great
old victorian hotel, modern enough, appropriate for London
4 out of 5
Recommended
for Everyone
by A verified traveler from wales

Good grandeur style hotel

Posted Oct 25, 2014
Convenient hotel for tube and most central locations. Safe area with local shops. Loved the marble features and high ceilings. Room comfortable and clean.
3 out of 5
Recommended
for Everyone
by A verified traveler from Cape Town

Conveniently located Hotel

Posted Oct 24, 2014
It's location to Russell Square tube station makes it a perfect base for Covent Garden,Leceister Square and the West end Theatres,Brunswick shopping centre is around the corner and has a good variety of shops and restaurants.
5 out of 5
Recommended
for Couples
by A verified traveler from Aberdeen

Stunning hotel in Bloomsbury

Posted Oct 21, 2014
Pros: The location, the decoration and atmosphere of the hotel. Also the quality of the food.
Cons: The drinks at the Tempus bar were a bit pricy, since we paid £10.50 for 2 glasses of orange juice and lemonade!
This hotel is located at Russell Square, with the lovely and quiet gardens opposite the hotel. The entrance and lobby of the hotel are stunning. I could easily see this hotel as a popular wedding venue. One of the advantages of the location of the Hotel Russell is that it's literally round the corner from the underground stop of Russell Square in the Piccadilly line. This isn't just good in order to move around the city, but direct connection with Heathrow airport. So in just about 1h from door to door. This was a great plus for us. The staff were excellent and also advised us about pre-booking our breakfast for £12 rather than £19.50 in the morning. We didn't feel forced to take this, since we had time until midnight to let them know. About our room, we stayed at a Standard Double and it was clean and suitably decorated. In proportion, the bathroom was bigger than the room! I would have expected it to be more spacious, but we were only staying for one night so we weren't too bothered about that. The restaurant was also stunning. Breakfast fast varied and of good quality. If we were to stay in the area again, we would probably stay here again.
2 out of 5
by A verified traveler from Linlithgow, Scotland

Disappointing Hotel Experience

Posted Oct 21, 2014
Pros: The staff were friendly, helpful and the service in the bar was excellent.
Cons: It would seem that booking an Expedia Secret Hotel means being allocated sub standard accomodation and perhaps guests should be made aware of this.
Location: This hotel is in an ideal area for sight seeing and finding wonderful restaurants.
My son and I booked two rooms at the Hotel Russel with Expedia's Secret Hotel offer. We were allocated two single rooms on the fourth floor and both were tired and in urgent need of refurbishment. The windows in particular were in dire need of attention with rotting wood, an unsecured latch and one which could not be closed. The shower in both rooms was excellent but the paucity of toiletries was disappointing for a 4* hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from USA

Historic hotel in a great location

Posted Oct 13, 2014
Pros: Some small things were nicely done. For example, the desk had an American outlet so no converter was necessary and the towel rack was heated.
Cons: The internet policy was poorly explained. My room came with one hour per every four hours.
Location: The hotel is very close to the Russell Square underground station and an easy walk to the British Museum.
My single room was cosy, with a floor-to-ceiling window overlooking Russell Square. The bathroom was full-size, with bathtub/shower. The historic central staircase has been beautifully renovated (pink stone etc.).
3 out of 5
by A verified traveler from Bristol UK

Long walk to St Pancras!

Posted Oct 11, 2014
Pros: The look of it from the outside - very grand
Cons: I don't understand the inability to change the date you have booked on a special deal basis - even if you offer to pay more money!
Location: The British Museum was lovely but quite a walk and Camden Lock Market - again a very long walk but worth it
I booked the hotel as there was an offer and we needed to get to St Pancras early in the morning - however our tour company changed the dates but we were unable to change our date so came up to London anyway. The room was okay but I feel that if we had just booked normally (rather than a reduced, non refundable rate) we might have got a better, not so tired room. We then had to stay an extra night in Paris - however the walk to St Pancras - in the rain was quite a chore with two heavy suitcases!
5 out of 5
Recommended
for Everyone
by A verified traveler from israel

very nice hotel near tube station

Posted Oct 8, 2014
Pros: location
Cons: maintenance
Location: very good location. central. near the british museum.
very nice hotel, good service. the old wood floor (under the carpet) made noise while walking. i didn't like it. near to the station, and easy from and to airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location

Posted Oct 8, 2014
Good place for an overnight stay. Central within easy walking with no need to use the tube or buses.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 3, 2014
The facade is gorgeous, rooms and service are somewhat lacking, location perfect