The hotel was in rather a state of repair in places, we were given a 3rd floor family room (I had previously requested a ground floor one, due to having children and a baby and wasn't told until we got there, that there weren't any. The stairs weren't very safe and no way were we walking up 6 flights, whilst carrying a baby, as well as luggage etc, we were given a basement room, but the noise from the underground was terrible and i barely got any sleep even with earplugs, due to the rubbling and vibrations. The breakfast room was quite small and there was a long dark hair, under one of the table cloths that could be seen and the plates and bowls weren't heated up for the hot food, there was also no decaf tea or coffee in the hotel, so I had to go and buy my own. The staff were very friendly and apart from the noise from the underground, the location was perfect.